Jane Joseph

Jane Joseph Virtual Assistant / Customer Support / Call Center Agent PROFESSIONAL SUMMARY Results-driven Virtual Assistant and Customer Experience professional with hands-on experience supporting remote teams through inbound customer engagement, CRM management, and administrative operations. Skilled in handling chat and email inquiries, qualifying leads, maintaining accurate CRM records, and guiding customers through product understanding and purchasing processes. Known for strong communication, organization, and the ability to thrive in fast-paced, high-volume remote environments while delivering excellent customer satisfaction. Open to remote opportunities in customer support, inbound sales, virtual assistance, and SaaS operations where I can contribute to growth, efficiency, and exceptional customer experiences. CORE SKILLS & EXPERTISE ● Virtual Assistance & Remote Operations ● Inbound Customer Support (Chat & Email) ● Lead Qualification & Routing ● CRM Management (HubSpot or similar) ● Sales Inbox & Ticket Management ● SaaS Product Education & Support ● Customer Objection Handling ● Data Entry & Database Accuracy ● Calendar & Inbox Management ● Google Workspace (Gmail, Docs, Sheets, Calendar, Drive) ● Microsoft Office (Word, Excel, PowerPoint) ● Documentation, Proofreading & Templates ● Time Management & Multitasking PROFESSIONAL EXPERIENCE TECNOFLEX COMPANY LIMITED Virtual Assistant/ Customer Support Representative April 2024-July 2025 Remote ● Served as the first point of contact for inbound leads and customers via chat and email, answering questions related to product features, pricing, and onboarding. ● Qualified inbound inquiries by identifying customer needs, urgency, and fit, and routed opportunities appropriately to sales or support teams. ● Maintained accurate and up-to-date CRM records, logging all interactions, lead statuses, and outcomes to support reporting and pipeline visibility. ● Managed shared inboxes and incoming requests, ensuring prompt responses and adherence to service-level expectations. ● Assisted customers through self-service purchasing by explaining plans, sending payment links, and guiding them through checkout processes. ● Provided clear, professional written communication to improve customer understanding, trust, and conversion. ● Collaborated with internal teams by sharing insights on common questions, objections, and process improvements. TOOLS & TECHNOLOGY ● CRM: HubSpot (or similar CRM platforms) ● Communication: Live Chat, Email, Web Forms ● Productivity: Google Workspace ● Office Tools: Microsoft Word, Excel, PowerPoint ● Collaboration: Remote communication & task management tools WORK STYLE & STRENGTHS ● Customer-first mindset with a consultative approach ● Highly organized and detail-oriented ● Fast learner with strong product curiosity ● Comfortable working independently in remote roles ● Reliable, proactive, and deadline-driven EDUCATION Bachelor’s Degree Human Anatomy Alex Ekwueme Federal University, Ndufu‑Alike (AE‑FUNAI) December 2021 – September 2025 Language ● English Language (Fluent) References Available upon request.