Jane Joseph

Virtual Assistant | Administrative & Customer Support Representative| Google Workspace | CRM & Operations Support

I am a highly organized and detail-driven Virtual Assistant with strong experience supporting remote teams through efficient administrative management, customer service, and digital workflow coordination. I specialize in managing calendars, inboxes, CRM records, and virtual front-desk operations while ensuring smooth communication across teams and clients.

I thrive in fast-paced virtual environments where accuracy, professionalism, and time management are essential. With hands-on experience using Google Workspace, Microsoft Office, and CRM tools, I help businesses stay organized, responsive, and productive. I am proactive, reliable, and committed to delivering high-quality support that improves efficiency and client satisfaction.

• Virtual Assistance & Administrative Support
• CRM Management (HubSpot, data tracking, contact updates)
• Calendar & Schedule Coordination
• Email & Inbox Management
• Customer Service (Phone, Email, Live Support)
• Google Workspace (Gmail, Calendar, Docs, Sheets, Drive)
• Microsoft Office (Word, Excel, PowerPoint)
• Data Entry & Database Management
• Document Formatting, Proofreading & Review
• Virtual Front Desk & Client Communication
• Bookkeeping Support (QuickBooks – invoicing & expense tracking)
• Task Prioritization & Time Management
• Remote Team Collaboration
• Multitasking & Process Optimization

Remote

• Managed daily administrative operations including calendar scheduling, meeting coordination, and appointment tracking using Google Calendar and CRM tool
• Delivered exceptional customer service by handling inbound inquiries via phone and email while maintaining proper phone etiquette and professionalism.
• Maintained accurate client and contact records within CRM systems by updating information, logging interactions, and ensuring data integrity.
• Provided professional customer support through phone and email channels, responding to inquiries promptly and maintaining excellent communication standards.
• Handled virtual front-desk responsibilities by greeting clients, managing correspondence, and routing inquiries to appropriate departments.
• Performed high-volume data entry, digital filing, and document management using Google Drive and Microsoft Office to support operational efficiency.
• Assisted with bookkeeping support using QuickBooks, including invoice creation, expense tracking, and basic financial record maintenance.
• Proofread internal and external communications to ensure accuracy, clarity, and professional presentation before distribution.
• Organized workflows, tracked tasks, and supported team members to ensure deadlines were consistently met in a remote environment.

• CRM: HubSpot
• Productivity: Google Workspace (Gmail, Calendar, Drive, Docs, Sheets)
• Office Tools: Microsoft Word, Excel, PowerPoint
• Accounting: QuickBooks
• Communication: Email, Phone Systems, Virtual Meeting Tools
• File Management: Cloud-based filing systems

• Highly reliable and deadline-driven
• Proactive problem-solver
• Strong attention to detail
• Comfortable working independently in remote settings
• Excellent written and verbal communication skills

I am open to remote opportunities where I can support operations, improve workflow efficiency, and contribute to a high-performing virtual team.