Jane Ochego
Personal details
Janeochego90@gmail.
com- Narok Narok
Female
Kenyan
Skills
Zendesk
Microsoft Office
E-commerce platforms
Payment processing
Inventory management
Multichannel Support (Email,
Live Chat, Phone)
Written and Verbal
Communication Skills
Critical thinking
Adaptability
Time Management
Team Collaboration
Sales Techniques
Social Media Marketing
Profile
Experienced and detail oriented virtual assistant with 5 years of
experience providing exceptional support in online retail
environments. Skilled in handling customer inquiries, resolving
issues efficiently, and delivering outstanding service across
multiple digital channels, including live chat, email, and social
media. Proficient in Zendesk and Microsoft Office, ensuring
seamless ticket management, order tracking, and returns
processing. Known for strong written and verbal communication
skills, a friendly and personable demeanor, and a keen eye for
detail. Well-versed in e-commerce platforms, payment processing,
and inventory management, enabling informed product
recommendations and efficient problem resolution. Passionate
about enhancing the online shopping experience, driving
customer satisfaction, and fostering brand loyalty.
Education
Bachelor’s in tours and travel
management
Moi university, Eldoret
Jun 2016 - Dec 2019
Diploma in tours and travel
management
Moi university, Eldoret
Sep 2014 - Dec 2016
Secondary Education
Solian Girls High School, Eldama-ravine
Jan 2010 - Nov 2013
Primary education
Masikonde Primary School, Narok
Jan 2002 - Nov 2009
Employment
Virtual assistant
Jumia online store, Nairobi
Feb 2020 - Nov 2024
Coordinated and managed client schedules and
appointments through various digital tools to optimize
workflow efficiency.
Crafted and formatted professional documents, presentations,
and reports to enhance client communication and branding.
Conducted comprehensive research to support client projects,
delivering accurate and timely information tailored to their
needs.
Utilized social media platforms to manage and grow client
online presence, increasing engagement and reach.
Monitored and organized administrative tasks, including data
Brand Promotion
Empathy
Administrative Support
Friendly and professional
demeanor
Market research
Strong problem solving skills
Hobbies
Social Media Engagement
Technology and digital tools
Problem-solving puzzles and
games
entry and file management, to ensure seamless virtual
operations.
Performed administrative tasks to ensure smooth operations
for multiple clients, including managing emails and scheduling
follow-ups.
Maintained effective communication with clients via email and
chat, ensuring their needs were addressed promptly and
professionally.
Streamlined processes by developing checklists and
templates, resulting in improved client satisfaction and timely
project delivery.
Implemented organizational systems for project management,
enhancing client workflow and communication efficiency.
Provided dedicated support to multiple clients, ensuring timely
and efficient project execution while maintaining high-quality
standards.
Executed targeted email campaigns to enhance client
engagement and communication, resulting in increased
response rates.
Improved client satisfaction by developing customized
workflows and tracking systems to address specific needs.
Courses
Virtual Assistance Skills in the Digital
Age
2024
