Jane

Experienced and detail oriented virtual assistant with 5 years of experience providing exceptional support in online retail environments. Skilled in handling customer inquiries, resolving issues efficiently, and delivering outstanding service across multiple digital channels, including live chat, email, and social media. Proficient in Zendesk and Microsoft Office, ensuring seamless ticket management, order tracking, and returns processing. Known for strong written and verbal communication 

skills, a friendly and personable demeanor, and a keen eye for detail. Well-versed in e-commerce platforms, payment processing, and inventory management, enabling informed product recommendations and efficient problem resolution. Passionate 

about enhancing the online shopping experience, driving customer satisfaction, and fostering brand loyalty.