Jan Vincent S. Dela Cruz

With my 11 year experience in the BPO industry (5 years as Team Lead), I have developed:

Expert problem solving and decision making skills.
Expert competence in customer service skills.
Excellent ability to multitask and to work in a fast –paced environment, meeting strict deadlines.
Excellent time and process management skills.
Exceptional versatility and adaptability.
Excellent interpersonal skills, confident and poised in interactions with individuals at all levels.
To be an organized individual with exceptional follow through-abilities.
Be thrive-working in a challenging environment.
Be detail oriented and resourceful in the completion of projects.
Result, goal and process oriented.
Critical thinking.
Strong data integrity.
Attention to detail.

Thus, seeking an opportunity to use my extensive knowledge and successful experience in Customer Service, Sales, Marketing, Technical Support and Research.

I have also attended company initiated trainings to enhance my leadership and management skills. Trainings are listed below:

• CITZ - Coaching in the Zone.
• Coach BLITZ - Stamping out Learned Helplessness and Having the intent - your communication match the effect.
• BTT - Basic Train the Trainers.
• Coach 101 - Building Effectiveness.
• Coach 102 - Building Effective Teams.
• Coach 201 - Team Growth and Personal Development.
• Billed to Paid - Staffing and Financial Analysis.
• Bridge Planning
• Turning Obstacles into Opportunities
• Business Objects
• Impact Calculator
• Project Management
• Financial Forecasting
• 360 Feedback
  -6 Sigma White Belt Training