Jan Ryan Pucay

Jan Ryan Pucay Virtual/Executive Assistant, Customer Service Professional, HR Practitioner Quezon City, Philippines --LinkedIn Profile EXPERIENCE SKILLS Rensol Recruitment & Consulting — Executive Assistant February 2025 - Present (ON-SITE | Quezon City, NCR) My Key Responsibilities: ●​ ●​ ●​ General Administrative Support Lead Generation & Business Development Client Communication ORAZ Philippines (Athena) — Executive Partner August 2024 - December 2024 (REMOTE | Cainta, Rizal) My Key Responsibilities: ●​ ●​ ●​ General Administrative Support CRM Management Client Communication MINT Center for Language Acquisition — HR Team Lead November 2021 - July 2024 (ON-SITE | Baguio City, Benguet) My Key Responsibilities: ●​ ●​ ●​ ●​ Recruitment Processes Optimization Conflict Resolution and Employee Relations Team Leadership Communication ●​ Expertise ●​ Active Listening ●​ Conflict Resolution ●​ Cross-Cultural Communication ●​ ●​ Customer Support Problem Solving Documentation Strategic Planning & Execution ●​ Process Improvement ●​ Risk Assessment & Mitigation General Admin Support ●​ Calendar & Schedule Management Travel Coordination & Itinerary Planning ●​ Data Entry & Database Management My Key Responsibilities: ●​ ●​ Interviewing Strategic Concentrix-CVG Philippines — Customer Service Advisor ●​ Written Communication ●​ ●​ August 2019 - September 2021 (ON-SITE | Baguio City, Benguet) Customer Service Technical ●​ Google Workspace ●​ Microsoft Office Suite ●​ Airtable ●​ Basecamp ●​ OpenPhone University of the Cordilleras — Baguio City, Philippines​ Humanities and Social Sciences ●​ Notion ●​ Asana July 2019 ●​ Trello ●​ Klaviyo EDUCATION