Jan Richard Sijera

Jan Richard E. Sijera Blk 25 Lt 11 Ph-3 Landmass Park Biga Tanza, Cavite 4108 Mobile No:- Skype ID: live:.cid.cfd9782ac9cc1c98 Email Add:- PERSONAL DATA Age: Date of Birth: Gender: Civil Status: Nationality: Religion: 29 Dec. 9, 1992 Male Single Filipino Catholic WORK EXPERIENCE Position: Onboarding Specialist JOB DESCRIPTION   Conducts product/system training to the clients during Onboarding with us. Assist clients with their entire Onboarding procedure such as doing basic system setup, system admin training, manager training, staff training, and User Acceptance tests.  Help them prepare their company data file  Assist clients with their questions and concerns.  Managing emails, calls, and texts.  Scheduling Duration: Oct. 2021 – Feb. 2022 Company: Glowerks Pte. Ltd. Location: Singapore – Work From Home WORK EXPERIENCE Position: Customer Support Specialist JOB DESCRIPTION  Schedule appointments for client Onboarding training for Carbonate.  Manage client's documents and profiles during Onboarding in Carbonate.  Send email follow-ups, call, and texts to clients.  Answer client's questions and concerns related to Carbonate  Creating/Managing tickets for the client's concerns.  General Customer Service  Chasing payments to the client service subscriptions.  Direct interaction with client's  Assisting clients with their PSG claim submission in the Singapore government portal.  Preparing google documents and file Duration: Jan. 5, 2021 – Oct. 2021 Company: Glowerks Pte. Ltd. Location: Singapore – Work From Home WORK EXPERIENCE Position:     Appointment Setter JOB DESCRIPTION Supporting cvs.com website for appointment setting of covid-19 vaccine and testing. Provides vaccines availability and testing availability. Locate stores and pharmacy near their location. Provides general information about the covid-19 vaccines and testing. Duration: Company: Location: Jan. 12, 2021 – Jun. 2021 Teletech Work From Home Position: Customer Service and Sales Representative JOB DESCRIPTION          Supporting Samsung UK Online website for ecommerce business. Answering inquiries about their order details, delivery status, promotions, discounts, all other order management and complaints about their products via phone or e-mail using Zendesk as the main tool. Walkthrough the customer on the website for product inquiries, promotions and placing an order. o Samsung.com/UK Assisting customers by responding to their questions Handling complaints in a patient and effective manner Providing a better suggestion for the products we offer on the website by highlighting the products feature and benefits Document all calls and emails accurately using Zendesk with the proper tagging. Multi-tasking, during queuing can handle calls and answer emails Produce and provide a positive customer experience by effectively handling the calls. Duration: Company: Location: July 31, 2018 – September 23, 2019 Teleperformance SM Aura BGC Taguig City Position: Technical Support Associate JOB DESCRIPTION  Supporting Intuit Quickbooks Online  Discuss and guide them on the Terms and Conditions and warranties for their products service subscription  Answer and assist with their inquiries about the overall usage and functions of the software via call and email.  Assisting them with their products subscription and billing for the service.  Walk them through how they can manage their accounting using the software, like bank reconciliation, bookkeeping, ledger or chart of account reporting, invoices, profit and loss, and all related stuff for their accounting.  Assist them with their Payroll feature on the software for their regular employees and contractual. Guide them and help them manage their setup for their tax calculations for reporting their tax forms.  Serve as a consultant as well on how they can set up their accounting thru the use of the software  Assist them in paying their subscription or renewing their service  Assist customers with troubleshooting on the software.  Document the calls accordingly with the customer's concern using Salesforce  Provide first call resolution and the extra mile support to the customer.  Become Peer Mentor (floor walker) during queuing to support other teams Duration: May 08, 2017 – June 2018 Company: Convergys Location: IT Park Apas Lahug Cebu City Position: Customer Service Representative JOB DESCRIPTION       Supporting BestBuy Online Retail Store Answer calls and queries about their order status and order management. Guide them on the website to place an order or check products. Help them with the order Terms and Conditions, especially warranties. Process price back guarantee for price comparison from another retail store. Handle order complaints.  Duration: Company: Location: Nov. 2016 – April 2017 Collabera-Wipro Ayala Cebu Business Park Position:      Duration: Company: Location: Customer Service Representative JOB DESCRIPTION Supporting Telco Account Prepaid Service provider which is Tracfone Answer a heavy volume of calls every day Assist customers with their prepaid service and troubleshoot the phone Help them add service the company offer and assist them in adding service to their device Supporting Technical concerns on the mobile device like transferring of phone numbers and servic Nov. 2015 – Nov. 2016 Qualfon IT Park Apas Lahug Cebu City Other Skills:  Computer/Tech Savvy  Basic familiarization and usage of Microsoft Office  Customer Experience  Multi-tasking  Can always handle pressure  Hardworking and Passionate  Excellent communication and engagement  Experience of handling a team for support  Attentive to details  Flexible  Time management and career planning  Can adopt to different work environment Tools Handled: NetSuite Bitrix24 GSuite Asana Netline Salesforce Verint Zendesk Workday Telegence Yantra EDUCATION Highest Education: BS- Marine Transportation Bicol Merchant Marine College Inc. Piot Sorsogon City Jun 2011 – March 2015 Secondary Education: St. Louise De Marillac College of Sorsogon Talisay Sorsogon City Jun 2007 – Mar 2010 Primary Education: Gubat North Central School Gubat Sorsogon Jun 2004 – Mar 2006 REFERENCES 1. Emmanuel Joy Haffala – Account Manager (Glowerks Pte. Ltd.) 2. Irene Joy Lugtu – Onboarding Specialist (Glowerks Pte. Ltd.) -- I hereby certify that the above information is true and correct to the best of my knowledge. Sincerely Yours, _____________________ Jan Richard E. Sijera Applicant