Jan Richard Sijera

I've been in the Customer Service Representative role for 3 years, 1 Year of a Sale Representative (Inbound), and 1 year and 4 months as a Technical Support Associate. I also have 6 months of experience as Appointment Setter. I am good at customer support/service, answering questions, inquiries, or help from the customer. I can also handle product inquiries, email management, and chat. These are all interacting with customers thru phone calls, email, and chat. I also have 1 year of experience working as a freelance customer support specialist and Onboarding specialist. I am handling clients and providing product demonstrations and training. Document arrangement and preparations with contracts. Managing documents/files via google drive. Lastly is conducting user acceptance testing with the clients and their staff.