Jan Pril Gallenera

Jan Pril Gallenera General Virtual Assistant SYSTEM FAMILIARITY • • • • • • • • • • • • • Zoho CRM Micro soft Dynamics Google Workspace Micro soft Apps Slack Trello M o n d a y. c o m Hubspot Canva Asana Go High Level WellSky eTapestry QUALIFICATION SUMMARY Highly organized and detail-oriented General Virtual Assistant with extensive experience in administrative support, data management, customer service, and e-commerce operations. Proven ability to handle multiple tasks efficiently while maintaining a high level of accuracy and professionalism. Adept at streamlining workflows, managing communications, and providing top-notch assistance to executives and business owners. PROFESSIONAL EXPERIENCE Data Entry Specialist | Empowered Solutions Feb - March 2025 Care Coordinator | Focus Therapy Services Inc September 2024 - March 2025 Automate io | Executive Technical Assistant October 2023 - September 2024 EDUCATION S e c o n d a r y E d u c a t i o n (H i g h S c h o o l G r a d u a t e) Manuel S Enverga Academy 2006 TRAINING & CERTIFICATIONS • Certificado de Asistencia Hola Amigos - Curso en Espanol 2023 ● Responsible for every clerical and office works ● Scheduling meeting with clients ● Data Entry management ● Schedule management ● Receiving inbound and doing outbound calls to answer client’s inquiries promptly ● CRM Management ● Invoicing and product quotation ● Supporting team whenever needed ● Checking the Microsoft Partner Center for possible leads, additional customers and to get the financial report ● Making sure that daily task has been completed from team members Concentrix CVG Philippines | Advisor 1 Dec 2021 - Dec 2023 • Answering incoming and doing outgoing calls. • Responding to customers / client’s questions and complaints. • Assisting customers / clients through basic troubleshooting and setting up processes. • Provide products / services information. • Offering basic assistance in any way that can help customers / client’s needs. • Performing back-office work when needed Red Red Diamond General Trading LLC | Assistant Admin/Receptionist May 2019 – June 2020 • Provides Administrative support to ensure efficient operation of the office. • Answering and directing phone calls to relevant staff. • Schedules meetings and supports visitors. • Taking notes and minutes in meetings • Carries out administrative duties such as filing, typing, copying, binding, scanning, etc. • Processing and directing mail. • Writing and issuing emails to teams and departments on behalf of teams or senior staff. • Ordering and taking stock of office supplies. Cozy Cabana Restaurant | Senior Cashier April 2017 – May 2019 • Responsible for pay out to servers at the end of every shift • Dedicated to providing outstanding customer service and received numerous outstanding customer comments • Multi-tasked to ensure that customers from up to five tables received service food efficiently • Provided friendly service to all patron