Jan Pril Gallenera
$7/hr
Detail-Oriented Virtual Assistant | Customer Service | Admin Support
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 38 years old
- Location:
- Sampaloc, Quezon, Philippines
- Experience:
- 4 years
Other
About
- Virtual Assistant for Cleaning Service Company (Part-time)
- Provided client support and scheduling assistance for a residential cleaning business.
- Handled bookings, customer inquiries, rescheduling, and follow-ups using Launch27.
- Used OpenPhone and email to communicate with clients in a professional and timely manner.
- Helped maintain a positive client experience by ensuring clear communication and efficient service coordination.
- Call Center Agent – Healthcare Accounts (2 years)
- Supported patients and healthcare providers with insurance claims, billing concerns, and appointment coordination.
- Delivered high-level customer service under pressure while adhering to compliance standards.
- Gained strong experience in handling sensitive data and confidential information.
- Care Coordinator (Part-time)
- Worked remotely to manage appointment scheduling, follow-ups, and care reminders.
- Collaborated with healthcare teams to ensure smooth client communication and service delivery.
- Administrative Assistant / Data Entry Specialist
- Maintained accurate and up-to-date records for a nonprofit organization, including donation tracking, tuition fee monitoring, and campaign data.
- Migrated and organized data from XLS files to CRMs and Google Sheets.
- Ensured database accuracy by cross-referencing data and spotting inconsistencies.
- Provided general admin support including inbox management, calendar scheduling, and file organization.
- Executive Assistant in an IT Company
- Supported upper management with scheduling, client communication, and internal coordination.
- Experienced with Zoho CRM, task tracking tools, and professional email handling.
- E-commerce Support (Freelance)
- Assisted with order processing, inventory updates, and customer inquiries for small e-commerce businesses.
- Provided support via Shopify and email platforms.
- CRMs & Platforms: Zoho CRM, Launch27, HubSpot (basic), GoHighLevel (basic)
- Communication Tools: OpenPhone, Gmail, Zoom, Google Chat, Slack
- Productivity: Google Workspace (Docs, Sheets, Calendar, Drive), Microsoft Office
- Data Entry & Organization: Accurate and efficient with spreadsheets, records, and databases
- Soft Skills: Strong attention to detail, problem-solving mindset, clear communication, empathy, adaptability, and time management
Skills
