Jan Michael G. Ong
Objectives
To acquire a position as a freelancer and to provide quality service to clients
To share and execute personal skills and knowledge with my clients
To continuously grow in the field of freelancing
Education
2005 – 2009 Our Lady of Fatima University Valenzuela City
Bachelor of Science in Nursing
2002 – 2005 Makati Science High School Makati City
Work Experience
January 2017-Present Cognizant Inc-UM Nurse
Reviews clinical documents
Facilitates discharge planning from acute inpatient hospital to a post-acute facility
April 2016-January 2017 EXL –Nurse Associate
Facilitates review of clinical documents
Teleperformance Inc-Pasig City July 2014-March 2016
Customer Support Associate
Resolve customer complaints via phone, email, mail or social media. Use telephones to reach out to customers and verify account information.
June 01, 2012- June 3, 2014- Staff Nurse- Coronary Care Unit (ICU)/ Liver Intensive Care Unit- St. Luke’s Medical Center Global City
Caters to critically ill patients who are at high risk for actual or potential life-threatening cardiac health problems.
February 2010 – February 2012 Sykes Philippines Pasig City
Inbound Telesales Associate: Hotels.com
Assumptively and assertively closed sales for properties and hotels affiliated with us
Developed marketing and persuasive plans that would attract and increase number of customers
Attended seminars and lectures on speech and communication skills improvements
Developed team building activities and corporate planning techniques that would help in enhancing the constituents’ work ethics and performances
Handled and spear-headed a mini-team that would strengthen and improve individual accomplishments
Coordinated with the team leader and Information Technology departments for reports on troubleshooting and systems maintenance
References
Jennifer Galia (Market Research Manager-
John Lerry DelaCruz (Team Leader-
