Jan Michael Gonzales

I have a strong Leadership and Management Skills with 3 years Supervisory and 6 months of Team Lead Supervisor Experience and has proven Track Record. I have 3 years’ experience as a Virtual Assistant and I am consistent in providing excellent service that meets client expectations. My total customer service and technical support experience is almost 9 years. Success in overcoming challenges and provides support to 15-20 agents. Drive agents and set goals. Always thinks positive and aim for success. Effective communicator and making sure that everyone is involve in the team. Not just to lead but to change people’s lives. Please see the details below for my skills.

• Customer Service
• Sales and Marketing
• Lead Generation
• Shopify Utilization, Administration and Management
• Order Fulfillment
• Technical Support
• B2B /B2C
• eCommerce and Shopping Carts
• Lead Generation
• Data Entry
• Virtual Assistant
• Email Handling and Management
• Cold Calling
• Data Processing
• CRM (Customer Relationship Management)
• Order Entry and Processing
• Proficient in Microsoft office
• Zoho CRM
• Executive Assistant
• Appointment Setting