Jan Michael Gapud

JAN MICHAEL GAPUD General Virtual Assistant Amazon Virtual Assistant Shopify Virtual Assistant "Smart Solutions, Profitable Finds – Your Expert in Virtual Assistance & Amazon Research!" CONTACT - janmikel.gapud@gmail. com linkedin.com/in/janmichael-gapud396a57169 https://www.onlinejobs. ph/jobseekers/info/- #36 Yen st. Bankers Village 5, Guitnang Bayan 1, San Mateo, Rizal, Philippines 1850 EDUCATION AMA Compute College Bachelor of Science in Computer Science Objective: I aim to apply my 13 years of customer service experience and expertise in e-commerce support to assist businesses in streamlining operations and increasing sales. By leveraging my skills as a General Virtual Assistant, Amazon Virtual Assistant, or Shopify Virtual Assistant, I help entrepreneurs manage their workload efficiently and grow their online presence. Mission: My mission is to deliver efficient virtual assistance, datadriven insights, and strategic e-commerce solutions that improve business performance. Through product research, listing optimization, and customer service, I help businesses enhance productivity, customer satisfaction, and revenue growth. By leveraging industry-leading tools and best practices, I ensure my clients stay competitive in the evolving e-commerce landscape. Goal: I strive to continuously improve my skills, stay updated with industry trends, and refine processes to maximize business success. By utilizing advanced tools and best practices, I aim to help businesses thrive on Amazon, Shopify, and other e-commerce platforms. 2009 Mary Immaculate Parish Special School High School 1994 - 1998 St. Francis of Assisi College Elementary 1987 - 1993 Professional Work Experience October 2018 – June 2023 AFNI Philippines, Inc. | Tower4 SM Fairview, Quezon City Project Coach (Verizon) Implements and manages a recovery strategy to achieve company objectives while ensuring team performance goals are met. Oversees daily workflow, monitors productivity, and ensures client accounts are managed efficiently in compliance with company guidelines. Analyzes performance data and prepares reports to support accurate and transparent quarterly and annual evaluations. CONTACT - janmikel.gapud@gmail. com linkedin.com/in/janmichael-gapud396a57169 https://www.onlinejobs. ph/jobseekers/info/- #36 Yen st. Bankers Village 5, Guitnang Bayan 1, San Mateo, Rizal, Philippines 1850 SKILLS Product & Market S KResearch ILLS Management Skills Critical Thinking Creativity Customer Service & Digital Marketing Support Negotiation Data Analysis Critical Thinking & Reporting Leadership Attention Detail Organization LANGUAGE LANGUAGE English English French Filipino September 2015 – June 2018 Concentrix Daksh Services Philippines | 9F Sparks Place Bldg., P. Tuazon, Cubao, Quezon City TeamLeader (Virgin MobileUK) Serve as the primary point of escalation for all firstlevel concerns within the team, proactively addressing and resolving people-related issues through consistent engagement, constructive feedback, and open communication. This is accomplished by conducting regular one-on-one sessions, team meetings, and calibration discussions to ensure alignment with performance expectations, workplace harmony, and continuous professional development. Take full ownership of managing and enhancing team performance by implementing structured performance evaluation processes, providing mentorship, and facilitating skill development opportunities. Responsible for the overall professional growth and progression of the team, ensuring that each member reaches their maximum potential while contributing effectively to organizational goals. Develop and implement innovative and creative Rewards & Recognition programs designed to boost employee morale, encourage high performance, and foster a culture of motivation and excellence. Actively promote career advancement by identifying potential growth opportunities within the project, facilitating lateral movement where applicable, and guiding team members toward achieving their professional aspirations. March 2013 – August 2015 Teleperformance Philippines | 2F Sm Masinag, Brgy. Mayamot, Marcos Highway, Antipolo City Team Leader (Comcast) Assumes full responsibility for managing, supervising, and providing strategic direction to a team consisting of approximately 15 to 18 Customer Service Representatives (CSRs). This includes overseeing their daily operational activities, ensuring that all assigned tasks are carried out efficiently, and maintaining strict adherence to the performance benchmarks and service quality standards established by both the company and its valued clients. Through continuous coaching, monitoring, and performance assessment, guarantees that each team member operates at an optimal level, consistently meeting or exceeding the expected service delivery outcomes. Continuously tracks, evaluates, and analyzes the individual and collective performance of each team member by measuring their output against predefined account or program-specific metrics. Identifies areas requiring improvement and proactively provides the necessary coaching, training, and developmental support to ensure that key performance indicators are successfully enhanced, achieved, or surpassed. By fostering a data-driven approach, ensures that performance gaps are effectively addressed while promoting a culture of accountability, excellence, and professional growth within the team. CONTACT - janmikel.gapud@gmail. com linkedin.com/in/janmichael-gapud396a57169 https://www.onlinejobs. ph/jobseekers/info/- #36 Yen st. Bankers Village 5, Guitnang Bayan 1, San Mateo, Rizal, Philippines 1850 SKILLS Management Skills Creativity Digital Marketing Negotiation Critical Thinking Leadership LANGUAGE English French April 2010 – December 2012 Hinduja GlobalSolutions | E. Rodriguez Jr. Ave., UgongNorte, Quezon City CSR - TSR (Andersen) Deliver outstanding customer service by professionally addressing and resolving productrelated concerns for inbound callers in a timely manner. Enhance customer satisfaction through active listening, empathy, and providing accurate information aligned with company policies. Facilitate effective inbound communication by offering clear, professional telephone-based technical support for product-related issues. Maintain a patient, customer-focused approach while following troubleshooting procedures to ensure efficient issue resolution. Identify, assess, and troubleshoot customer issues using expert problem-solving skills and a structured approach. Ensure all solutions comply with company guidelines while maintaining accuracy and professionalism to prevent recurring issues. Demonstrate strong communication skills by providing customers with clear, concise instructions for resolving their concerns. Prioritize customer needs by fostering positive interactions and maintaining a helpful, accommodating demeanor in every engagement. Vitual Assistant Experience Jan 2024 - Feb 2025(Full Time) Amazon Product Researcher(Wholesale) As an Amazon Product Researcher for Konrad's Amazon company, I analyze market trends, competition, and customer demand to find profitable, high-demand, lowcompetition products. Using tools like Keepa, ASINZen, and SellerAmp, I evaluate sales data, track pricing trends, and identify opportunities for growth. My data-driven insights support listing optimization, pricing strategies, and overall business success on Amazon. October 2023 - Jan 2024 (Part-Time) Amazon Product Researcher(Wholesale) 2nd time hired as Contractual Job to assist in ordering for the winter season. As an Amazon Product Researcher, I analyze market trends, competition, and customer demand to find profitable, high-demand, lowcompetition products. Using tools like Keepa, ASINZen, and SellerAmp, I evaluate sales data, track pricing trends, and identify opportunities for growth. My data-driven insights support listing optimization, pricing strategies, and overall business success on Amazon. Jan 2023 - Jan 2024 (Part-Time) General Virtual Assistant(Customer Support) I assist the Realtor by managing customer inquiries, live chat, and follow-ups. I handle emails, scheduling, data entry, and file organization while also tracking expenses and generating invoices for smooth operations. October 2022 - Jan 2023 (Part-Time) Amazon Product Researcher(Wholesale) Contractual Job to assist in ordering for the winter season. As an Amazon Product Researcher, I analyze market trends, competition, and customer demand to find profitable, high-demand, low-competition products. Using tools like Keepa, ASINZen, and SellerAmp, I evaluate sales data, track pricing trends, and identify opportunities for growth. My data-driven insights support listing optimization, pricing strategies, and overall business success on Amazon. CONTACT - janmikel.gapud@gmail. com linkedin.com/in/janmichael-gapud396a57169 https://www.onlinejobs. ph/jobseekers/info/- #36 Yen st. Bankers Village 5, Guitnang Bayan 1, San Mateo, Rizal, Philippines 1850 Training Financial Management – Concentrix------------------- 2017 Managing Employee Concern – Concentrix----------- 2017 Risk Identification and Management – Concentrix--- 2018 Microsoft Office Workshop----------------------------- 2019 Amazon Product Research 101--------------------------2022 Introduction to Google Workspace-------------------- 2023 Keepa Analysis------------------------------------------ 2023 Intro to Tactical Arbitrage------------------------------ 2024 How to do A2A flip---------------------------------------2024 Shopify Virtual Assistant------------------------------- 2025 Proficient and knowledgeable in tools SKILLS Management Skills Creativity Digital Marketing Negotiation Critical Thinking Leadership LANGUAGE English French Character Reference available upon request