Jan Michael Gapud

I bring 13 years of experience in customer service leadership, where I managed and coached teams, resolved escalations, and ensured that KPIs and service quality were consistently met. Alongside this, I have over a year of experience as an Amazon Virtual Assistant handling Seller Central tasks such as product research, sourcing, and customer support, as well as additional experience as a General Virtual Assistant managing workflows and business operations efficiently. My e-commerce knowledge spans multiple platforms, including Shopify, Walmart, and eBay, supported by proficiency in tools like Seller Central, Google Workspace, Microsoft Office, Canva, Slack, and Zoom. I also leverage AI-powered tools like ChatGPT and DeepL to boost efficiency, accuracy, and customer satisfaction. With strong communication and problem-solving skills, I excel at de-escalating issues, handling disputes, and building trust, while my process improvement mindset has led me to recreate and automate Google Sheets/Excel files for faster, more efficient reporting. Dependable and adaptable, I quickly learn new systems, stay flexible with schedules, and am committed to driving long-term growth with clients.