Jan Marion Reyes

JAN MARION P. REYES-Makati Homes 2 Bldg B, Unit 309, Milkweed St. Brgy Rizal, Makati City - CAREER OBJECTIVE To secure a position where my hard work, dedication and the ability to acquire new skills that will benefit any company I work for. PERSONAL INFORMATION Date of Birth: December 13, 1986 Place of Birth: Manila, Philippines Age: 34 Civil Status: Married SUMMARY OF QUALIFICATIONS            Proficient in oral and written communication skills (English and Filipino) Knowledgeable in MS Office Applications Solid customer service experience in handling conversations through chat and phone Exceptional interpersonal skills Can work with minimum supervision Establish and maintain cooperative working relationships Experienced in using sales force tool Handled US Telco billing concerns (billing and phone issue) Handled 1 escalation resolution for the agents AD review and AD adjustment Airline reservation using PACERS II and SABRE st WORK EXPERIENCE March 2020 – Present: Policy Support Officer II (QBE-GSSC)  Responsible for insurance policy approvals and renewals for small and big companies. May 2018 – December 2019: Travel Consultant (Webjet Exclusives)   Handling chat, calls and email support for bookings on the website. Been with the Finance Team and currently part of the Travel Operations Team where we are in direct contact with suppliers also with customers for refunds, cancellations, special request and any other inquiry regarding a tour package. March 2017 – November 2017: Homebased Ad Reviewer/Ad Adjustment (EDO)   Responsible for tagging the start to end of the commercials as well as errors. In charge of monitoring US commercials and tag them from start to end as well as errors. January 2016 – March 2017: Homebased Chat Support  Responsible for 17 clients (general inquires and booking) April 2015 – December 2015: Live Chat Representative, AFNI   Responsible for general inquiries, billing, basic troubleshooting. Promoted as a Subject Matter Expert after 5 months in the program. We were in charge for assisting new recruits on how to handle their chats. August 2014 – December 2014: Live Chat Representative, Telus  Handled billing and sales for products that customers are interested, also processed orders through chat. April 2012 – February 2014: Live Chat Representative, Teletech   Responsible for phone, network and billing concerns for Telco Account Analyze what is best option to provide with customer when deciding outside the standard policy of the service November 2010 - April 2012: Customer Service Representative, SPi Global,    Responsible for receiving and processing incoming phone calls for dedicated clients in accordance with the policies, procedures and quality standards Answering of phone calls, data entry and handling customer flight reservations queries, complains and flight schedule changes Handles Domestic, International. Frequent Flyer and Non-revenue reservations Febuary 2009 – May 2009: T.G.I.Friday’s  Back of the House, assigned to dishwashing, preparation, and trained to be a line cook. September 2009 – December 2009: Midland Hotel Plaza  Housekeeping Department, assigned to clean hotel rooms. EDUCATIONAL BACKGROUND Philippine Women’s University B.S., Hotel and Restaurant Management June 2004 - 2010 Primary and Secondary Education Sacred Heart Academy of Novaliches 1994 – 2003 CHARACTER REFERENCE Mark Anthony Bulaong Client Support, Investor Relations S & P Global Phil. Contact Number:- Asa Gutlay Supervisor Webjet Exclusives Contact Number:- Alexis Anza Supervisor Webjet Exclusives Contact Number:-