Jan Malamug
Tech-Driven Virtual Assistant
Experienced in supporting course creators with platform management (Kajabi, Teachable, Circle),
automation, email marketing, and course material development. Focused on delivering tailored
solutions through empathy and understanding, with a positive, energetic approach.
UpWork Profile
Education
2016 - 2020
Bachelor of Science in
Aircraft Maintenance
Technology
Expertise
Virtual Assistance
Automation
Email Marketing
Copywriting
SOP Creation
Course Material Creation
(Cheat Sheets, Guides)
File Structure Organization
Basic Video & Audio Editing
Basic Web Design
Language
English
Filipino
I excel at streamlining processes, enhancing user experience, and ensuring smooth operations for
clients. My goal is to help course creators bring their vision to life while providing seamless support
every step of the way.
Experience
2024 - Present (Freelance)
The Organising Platform l Australia
Online Course Manager | Virtual Assistant
Led the full migration of an online course from Teachable to Circle, managing member
transfers and course setup. Created and automated email sequences in Klaviyo with
engaging copy, helpful links, and clear CTA buttons to ensure a seamless student
transition. Quickly mastered Circle, setting up the entire course within a day. Designed
and developed a landing page for a specific product, including copywriting and layout.
Continues to maintain and optimize the course platform for efficiency and user
experience.
GrowthWheel l Canada
Drip Email Marketing & Automation Assistant
Set up automation and email marketing campaigns using Drip to enhance engagement and
efficiency. Brainstorm and implement integrations with Zapier to streamline workflows,
reducing manual tasks and improving team productivity.
Trace Hobson Training l Canada
Podcast & Youtube Producer | Virtual Assistant
Manage and maintain an online course in Kajabi, ensuring it runs smoothly and is regularly
updated. Provide video and podcast editing services using Descript. Create and organize
SOPs to streamline operations, and assist with organizing and maintaining file structure
for efficient team collaboration.
2022 - 2024
Kaity Griffin Google Ads Course l Melbourne, Australia
Virtual Assistant
Developed supporting course materials, including cheat sheets and companion guides, for
a Google Ads online course. Assisted with SOP creation, file organization in Dropbox, and
maintaining Google Sheets for lesson tracking. Handled ad hoc tasks such as invoice
reconciliation in Xero and provided occasional support for the company's Google Ads
management business.
2020 - 2022
Peak Reach l Salford, England
Operations Executive | Virtual Assistant
Managed end-to-end course setup for clients using Kajabi, including payment integration,
landing page creation, and automation troubleshooting. Handled email marketing, from
copywriting and design to scheduling with optimized CTAs. Oversaw contractor
recruitment, including video editors, and managed payments directly through the
company’s bank account. Assisted with basic bookkeeping and various ad hoc tasks to
support client needs and business operations.
