ONLINE
FREELANCER
Whatsapp: -
PROFILE
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I have more than a decade of experience in the BPO industry
specializing in strategic sales, customer care/retention, technical
support, medical records retrieval outreach, and quality assurance. I
am an organized, efficient, and methodical individual, and am willing
to learn new skills and discover new ideas which can be put into
practice effectively.
P2, John Bosco Dist., Mangagoy,
Bislig City, Surigao Del Sur,
Philippines 8311
SKILLS
Strategic sales / B2C Sales
Lead Generation
Lead Nurturing
Customer care/retention
ISP technical support
Medical records retrieval outreach
Data entry
Data Collection
Web research
Web design
Cloud-based Web Development
Template-based Graphics Design
Chat/email support
Quality assurance
EDUCATION
EXPERIENCE
SA L E S REP - M ARK ETING C ONSUL TA NT
Dec 2019 - Present
Contact new/existing clients for lead generation
Generate sales via digital and conventional marketing products
Establish trustworthy professional relationships with existing and
prospective clients/customer retention
Initiate and schedule phone meetings and appointments when
necessary
M E DIC AL RE CO RD S R ET RIE V AL SP EC IALIST
July 2016 - Dec 2019
BS - EL EC T R O NIC S AND
C OM M UNIC A TIONS
E NGI NEERI NG
Contact medical providers for chart retrieval appointments
Xavier University - Ateneo de Cagayan
records from multiple medical facilities via electronic retrieval
2005 - 2012
Technician appointment setting for medical records retrieval from
Manage appointment schedules for retrieval of patient medical
medical facilities
REFERENCES
PR E CIO US GERAL DEZ
T EC H NI C AL S UPP OR T R EPR ES E NT A TIV E
Oct 2012 - May 2015
Sales Manager
Identify, investigate, and resolve residential internet issues for both
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hardware and software components
ELIEZA MAE ALCUIZ AR
CSR Manager
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Provide troubleshooting guidance for users which may include the
use of diagnostic tools and software and/or verbal instructions
Manage appointment schedules for field technician calls
Upsell company products to customers when applicable
