Jan Emmanuel Buenaventura

I have more than a decade of combined experience in BSB/B2C industries specializing in strategic sales, customer care/retention, technical support, medical records retrieval outreach, data entry, web research, web design, web development, graphics design, chat/email support, and quality assurance.

I also had significant leadership experience as a support trainer, support team lead, and Subject Matter Expert (SME) roles. I am tech-savvy by interest. Learning new tools and systems is well within my comfort zone since I have used several proprietary tools ranging from simple to complex systems during my tenure.

I am organized, efficient, and willing to learn new skills and discover new ideas that can be put into practice effectively. I work well under pressure and time-constrained tasks without compromising the quality of work I provide. I am proficient both in proper email etiquette and conversational English. My home office setup is conducive for work with a stable fiber internet connection (at least 200Mbps / average ping of 70ms) and a PC desktop with specs easily capable of handling multiple programs. I take my job with quality, commitment, and respect toward my clients.