Jan Carlo Ramas

JA N CA RL O RA M A S Quality Control Analyst D E TA ILS 350-A-21 BACK RUBBERWORLD, BASAK SAN NICOLAS CEBU CITY, 6000, Philippines-- BASAK SAN NICOLAS CEBU CITY, 6000, PHILIPPINES - P RO F I L E To be part of a globally competitive organization that offers nothing but the best benefits to their associates. Acquire a position as a member of the operations team with capabilities of exceeding more than the organization’s expected target. To hone and further widen my skills in an active and professional environment. DATE / PLACE OF BIRTH November 30, 1989 Cebu City NATIONALITY Filipino SK ILLS Microso Office Communication Skills Leadership Skills Active Listening Coaching and Mentoring Documentation Microso Office PowerPoint E MP L O Y ME N T H I S T O RY Quality Control Analyst at Omega Healthcare Management Systems, Cebu City December 2017 – Present Monitor agents’ calls to ensure that the standards set by the clients are constantly met and maintained Conduct one-on-one coaching with agents on a regular basis to determine challenges and formulate action plans to overcome errors Facilitate calibration calls both internally and externally Generate reports on a daily, weekly and monthly basis regarding quality performance and root cause analysis as well as suggestive action plans Healthcare Executive at Omega Healthcare Management Systems April 2017 – December 2017 H OB B IE S Music, Playing musical instruments LA N GUA GE S English Answer patient specific inquiries related to billing, payments and account updates. Responsible for sending out claims necessary to aid the patients' medical finances Contributes to the team by hitting the metrics and meeting the company’s goals and expectations Customer Support Specialist at Optum Global Solutions, Cebu City July 2015 – April 2017 Filipino Tend to patient’s inquiry regarding their bills, payments and coverage. Assisting providers with claims processes, appeals as well as answer patient account inquiries. Adhere to company policies and values. Customer Support Specialist at Telstra Powered by Teletech, Cebu City November 2014 – July 2015 Specializes in basic trouble shooting for mobile devices Assists customers with their billing concerns for post paid subscriptions Offer products and services suitable for the customer’s needs Technical Support Specialist at Sykes Asia Philipines June 2012 – July 2013 Assists subscribers in troubleshooting their broadband connection as well as their connected devices Assists customers regarding email concerns and provide them with basic resolution Offer additional products to further aid the customers with their hardware trouble shooting needs CO U RS E S Bachelor of Science in Nursing, University of Southern Philippines Foundation August 2019 – August 2019 RE F E RE N CE S Seigrid Paulette Sucalit from Omega Healthcare Management Systems - Cathlyn Sioco from Omega Healthcare Management Systems -