Jams Finnegan

James Finnegan--19, Barrington Drive, Harefield UB9 6RJ British www.linkedin.com/in/james-finnegan-29aa38117/ SKILLS • Customer-centric approach • Excel proficiency • Coaching and mentoring • Continuous improvements • Superb time management • Energetic • People focused • Proficient multitasker • Strategic problem-solving • Commercial awareness • Coaching leadership EDUCATION 2001 - 2003 Redbridge College | Essex, London BTEC National Diploma : Sports and exercise science Merit 1996 - 2001 Trinity high school | Essex, London GCSEs PROFESSIONAL SUMMARY Experienced Parts Manager with 20+ years experience in the automotive industry, with a people focused leadership style, focused on maximising profitability through diligent department management and encouraging team development. I have extensive experience representing prestige dealerships. I aim to build positive customer, staff and supplier relations to maintain excellent parts and accessory service for both workshop, retail & trade customers alike. I work collaboratively with suppliers and brands in order to negotiate strategically to acquire products within target costs, maximising department profits while achieving purchase targets. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I am keen to promote team building, leading, motivating and dedicated to training, monitoring and morale-building to enhance employee engagement and boost performance. WORK HISTORY 09/2020 - Current Parts Manager Cordwallis Commercials | Heathrow, London • Lead team to achieve consistently effective and timely service through motivational training and goal-setting. • Manage a team of 18, developing staff performance and increasing staff retention by promoting a positive environment. • Maximised departmental sales & profitability over the last two years in line with company objectives. • Increased year-on-year sales by 21%, implementing strategic business growth and retention initiatives. • Created conference and event business plans, motivating and encouraging contribution from sales team. • Maximised sales volumes and margins with stringent cost control and strategic purchasing. • Kerridge Dealer Management System to monitor and track metrics. • Promoted parts and accessory sales to increase revenue and drive customer engagement. • Contributed to departmental compliance with stringent adherence to company policies. • Planned and developed strategies to increase sales territory positioning, exceeding company targets. • Analysed sales to identify top-performing products. • Retained existing customers and substantially grew customer base, product line and sales volume. • Set highest personal performance standards for self. • Developed new ideas and thought creatively to grow business and enhance profitability and revenue. • Drove change and constructively challenged established processes to identify improvement opportunities. • Carried out sales visits to current and prospective customers. • Maintained regular contact and strong relationships with existing customers by providing comprehensive support. • Increased profitability by developing pipelines using multiple marketing channels and sales strategies. • Provided trustworthy feedback and after-sales support to maximise customer lifetime value. • Developed marketing plans to support department strategies. • Customized promotional strategies to meet needs of different clients, products and services. 07/2016 - 06/2020 Group Parts Sales Manager HTC DAF | Heathrow • Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities. • Used multi-source data to determine sales and delivery terms for products and services. • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments. • Optimised sales methods to best engage, acquire and retain customers. • Liaised with clients from DHL to owner drivers, visiting 5 locations per week to maintain excellent working relationships. • Promoted from BDM to Group Parts Sales Manager within 18 months. • Motivated team members to exceed personal sales targets by 5% month-on-month. • Managed and mentored six direct reports, BDMs, across London and the home counties. • Employed expert negotiating skills to drive hard bargains and achieve successful results. • Evaluated customers needs to establish productive and long lasting relationships. • Confidently presented sales pitches to clients to negotiate complex deals. • Established short-term and long-term goals with team to meet sales targets. • Devised long-term plans and thoughtfully prioritised workload to achieve sales success. • Strategically implemented winning sales strategies to achieve and exceed personal and team targets. • Composed sales reports to submit to management for strategic decision-making. • Managed regional key accounts across London to add to portfolio. • Attended meeting and sales events to learn latest developments. • Focused reporting, sales strategies and KPIs targets to promote future objectives and wider strategy. • Studied competitors to devise innovative selling tactics. • Tailored solution-focussed approaches to tackle common obstacles in selling process and maximise sales productivity. • Designed and lead a innovative training academy for my reports over a 12 months period in order to upskill my team. 10/2012 - 06/2016 Sales Development Manager Allparts Automotive | London Started as Assistant Branch Manager in Oct 2012, promoted to bigger branch with bigger team and targets. Finished with the company as Sales Development Manager: Duties carried out in these roles were: • Completed customer searches to generate new leads. • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands. • Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue. • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers. • Trained staff on best practices to achieve optimal productivity. • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies. • Addressed customer issues calmly and professionally, delivering quick, successful resolutions. • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels. • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams. • Worked with Branch Manager to develop action plans to increase performance and exceed sales KPIs. • Conducted regular audits to maintain functionality and cleanliness of store. • Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience. 04/2011 - 09/2012 Assistant Branch Manager Motor Parts Direct | Maidenehad 06/2009 - 03/2011 Product Manager Euro Car Parts | Wembley 01/2003 - 06/2009 Assistant Branch Manager E1 Motor Factors | East London