Jamilu Bello

 JAMILU BELLO Professional Summary Resourceful and field-proven IT Support Specialist with over 14 years of experience in mobile app, windows troubleshooting, hardware/software support, and user education across tech sectors. Demonstrates strong expertise with Android OS, Windows OS. Skilled in resolving field-level tech issues, training non-technical users, and improving user adoption. Known for excellent team working skills, a commitment to excellence, and willingness to travel anywhere to support mission-critical operations. Core Competencies • Windows OS (Win XP, Win 7, Win 10, Win 11), Android OS & Mobile App Troubleshooting • Software/Hardware Installation & Support • Web-Based System Navigation • Microsoft Office Suite & Google Workspace • Adobe Creative Suite (Photoshop, Illustrator) • Technical Training & Documentation • UI/UX Design & Graphics • Network & Device Maintenance • Customer Relationship & Communication Professional Experience Software Consultant & Technical Support Specialist Teety-Tech Computer Institute, Kubwa Abuja | 2009 – 2025 • Led diagnostics, maintenance, and software setup for various clients, ensuring maximum uptime. • Provided dedicated tech support to remote teams, including health workers using mobile apps and portals. • Facilitated hardware troubleshooting and mobile app configuration for Android-based devices. • Delivered hands-on workshops on data entry, online tools, and productivity software. • Maintained detailed logs of issues, solutions, and client training outcomes. Creative Director Q-Made Dynasty Media Entertainment Company, Abuja | 2018 • Led design and development of digital content including logos, brand kits, and multimedia for businesses. • Specialized in Adobe Suite, ensuring creative output aligned with client needs. Medical Records Database Developer (Team Member) Project-Based | 2012 • Contributed to the creation of a digital database for medical records at Kubwa General Hospital, Abuja in 2012. • Ensured data structure usability for non-technical health workers; tested and refined the system for field use. Education • International Diploma in Computer Science – Institute of Information Technology, Jigawa (2012) • Professional Diploma in Mass Communication – Bayero University, Kano (2007) • Diploma in Desktop Publishing & Computer Appreciation – Teety-Tech, Abuja (2014) • BSc. in Peace Studies and Conflict Resolution (In View) – National Open University of Nigeria (2025) • WAEC – Unity Comprehensive College, Kano (2006) • FSLC – Model Primary School, Abuja (2000) Certifications • Graphic Design Specialist – 2014 • Adobe Creative Suite Certification – (Photoshop, Illustrator) • Hardware & Software Troubleshooting Certification – 2014 Technical Proficiencies • OS: Windows XP – 11 • Tools: MS Word, Excel, PowerPoint | Google Docs, Drive, Sheets • Design: Adobe Photoshop, Illustrator • Platforms: Android Devices, Web Portals • Mobile Device Management (MDM) | Remote Assistance Tools (AnyDesk, TeamViewer) • Troubleshooting web-based dashboards | SMS/USSD platform familiarity • ICT Field Deployment Experience | Content Creation | UI/UX | Technical Support Strengths • Clear communicator, especially with non-technical users • Reliable, detail-oriented, and responsive under pressure • Self-driven, honest, and deadline-conscious • Excellent customer service and team collaboration skills • Willing to travel and support projects across multiple states Hobbies • Surfing the Internet • Creative Graphic Design • Watching Documentaries & Tech Videos Referees Udoh Ubong Fred Federal Ministry of Youth Development (FMYD) 📞- Mr. Alex Okosun Director/CEO, Clem Divine Nig. Ltd. Plot 139, Phase 4, Kubwa – Abuja 📞-