Jamilu Bello

With over 12 years of solid experience in IT support, I have developed a strong foundation in providing practical, hands-on solutions to a wide range of technical challenges. My expertise spans across multiple platforms and systems, making me a versatile and reliable resource in both individual and organizational tech environments.

I have extensive experience working with various operating systems, particularly Microsoft Windows (from Windows 7 through 11). Whether it’s installation, configuration, maintenance, or troubleshooting, I’m confident in diagnosing system issues and applying effective solutions. I’m also proficient with macOS and mobile devices, offering support for users on iOS and Android platforms, including system updates, app support, and device optimization.

In addition to system support, I’m highly skilled in productivity tools such as Microsoft Office (especially Excel) and Google Workspace. From managing spreadsheets, data analysis, and creating organized workflows to setting up shared drives and collaborating on cloud-based documents, I bring both technical know-how and efficiency to daily operations. My Excel skills include formulas, formatting, data validation, and basic automation, which helps teams work smarter and faster.

Over the years, I’ve also developed strong communication skills, especially when it comes to customer support. I’m patient, attentive, and always ready to help users troubleshoot their issues in a clear, understandable way. Whether it’s remote support, one-on-one guidance, or team training, I make sure every user feels confident and supported.

Beyond IT support, I’m also active in the digital publishing space. I’m a self-published author on Amazon KDP (Kindle Direct Publishing), where I’ve learned how to format manuscripts, design covers, and manage book listings effectively. This has sharpened my eye for design and taught me how to present content professionally.

My creative side extends into graphic design as well. I have experience creating logos, business cards, and other brand materials using Adobe Photoshop and Illustrator. This allows me to combine technical precision with visual creativity — a unique skill set that brings added value to businesses and clients alike.

In summary, I bring a rare blend of IT expertise, customer service, creative design, and digital publishing experience. I’m passionate about solving problems, supporting users, and delivering quality — whether behind a screen or through a design.