Jamila Jamal

Jamila T. Jamal Aldea Homes Subdivision, Cangmating, Sibulan, 6201 Negros Oriental, Philippines Contact Number: (- / (- Email Address:​-Objective To apply for a position in a challenging organization where I could apply my knowledge and skills, and to contribute in achieving corporate goals and objectives. Personal Information Date of Birth: Place of Birth: Gender: Nationality: Marital Status: December 25, 1989 Dumaguete City Female Filipino Married Skills and Competencies ▪ Planning and Organizing ▪ Creating Meaningful and Challenging work ▪ Can Work Under Pressure ▪ Can Speak English, Pilipino and Visayan ▪ Team Work ▪ Time Management ▪ Adaptability and Flexibility ▪ Customer focus / orientation ▪ Hard working EDUCATION College: Mindanao State University - Main Campus Bachelor of Science in Business Administration Major in Management College of Business Administration and Accountancy Marawi City, Lanao del Sur School Scholar 2007 – 2011 High School: Negros Oriental High School Dumaguete City, Negros Oriental Class Honor 2003 – 2007 Elementary: West City Elementary School Dumaguete City, Negros Oriental Class Honor 1997 - 2003 Job Experience Customer Service Representative, ​Postpaid Account SPi Global CRM Inc. – Dumaguete City 2011 – 2012 Duties and Responsibilities: ● Assisted on customer’s billing concerns ● Responded to customer’s inquiries and concerns ● Troubleshooting minor Tech Concern ● Process customer’s aftersales requests Officer in Charge,​ Postpaid Account SPi Global CRM Inc. – Dumaguete City 2012 – 2013 Duties and Responsibilities: ● Doing outbound calls / Supervisory calls ● Prepares and updates Campaign’s daily Report Workforce Management Real-Time and Reports Analyst, SMART, SUN, PLDT account Inspiro (​formerly known as SPi Global CRM Inc.)​ – Dumaguete City October 2013 – February 2019 Duties and Responsibilities: ● Responsible for real time monitoring, tracking, documenting and communicating agent activity on multiple lines of business. ● Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. ● Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. ● Coordinate and collaborate with operations and other departments to ensure the smooth functioning of the production environment. ● Recommend procedural and operational guideline changes to improve communications and operational efficiency. ● Prepare Intra-Day and End-of-Day Client and Internal reports while ensuring timeliness and accuracy of data. ● Analyzing real-time call trends and make adjustments to staffing to ensure service levels as well as the company's financial goals (efficiencies) are met. OJT Bank of the Philippine Island (BPI) Dumaguete City, Negros Oriental March – May, 2010 Character Reference Atty. Samsodin T. Tahir Instructor - Silliman University College of Law Portal West Building, Silliman Avenue, Dumaguete City Prof. Almairah A. Tiburon Instructor – Department of Filipino and Other Languages College of Social Sciences and Humanities Mindanao State University (MSU – Main campus) Ms Ayn Chan Supervisor, Workforce Inspiro–Smart Account Brgy. Bagacay, Dumaguete City Certification I hereby certify that the foregoing information are true and correct to the best of my knowledge and belief. Jamila T. Jamal