Jamie Valencia

Jamie Valencia PROFESSIONAL SUMMARY Dedicated and detail-oriented executive administrative professional with extensive experience in data management, customer service, and eCommerce support. Known for delivering accurate, highquality work that meets rigorous standards. A collaborative team member who thrives on taking on challenging assignments, helping colleagues, and exceeding expectations. JAMIE VALENCIA --Mabalacat City, Pampanga REMOTE WORK EXPERIENCE eCommerce Virtual Assistant Overstock Accessories Inc. August 2019 – November 2024 • Product Listing - Listed and maintained product information across multiple online platforms, including eBay and Amazon, for brands like Raptor Series and Magnum Truck Gear. • Data Management - Improved existing listings to increase sales and customer ratings, ensuring up-to-date and accurate information. • Returns and Refunds - Resolved customer cases and handled returns and refunds on the eBay platform. • Logistics - Managed order tracking and maintained consistent communication with merchants. • Customer Service - Provided prompt responses to customer inquiries via email and messaging platforms. • Working Remotely - Demonstrated the ability to work independently with minimal supervision. Customer Service Representative Health Insurance BC, Global Services December 2018 – March 2019 • Delivered high-quality customer service for health insurance inquiries, assisting clients with their policies and questions. Sales and Senior Technical Support Specialist USGLOBALTECH September 2018 – December 2018 • Provided senior-level technical support and sales assistance, ensuring customer satisfaction, and resolving complex issues. Data Entry Specialist Overstock Accessories Inc. March 2018 – September 2018 • Accurately entered data to support inventory and sales operations. Basic Troubleshooting Basic Data Entry Clerk CA DE, Auto-Insurance January 2018 – March 2018 • Processed and entered customer data for auto-insurance claims and records. JAMIE VALENCIA OFFICE BASED WORK EXPERIENCE -- Customer Service Representative Convergys Philippines Inc. (Clark), CRICKET Wireless – Telecommunications Campaign May 2017 – February 2018 • Mabalacat City, Pampanga Delivered outstanding customer service for telecommunications clients, handling billing inquiries, service troubleshooting, and general customer support. Technical Support Specialist Omnitech Support, Customer Focus Inc., May 2015 – February 2017 • Provided technical support for wireless communication customers, resolving issues and ensuring satisfaction. Customer Service and Collections Specialist Iqor Philippines, Capital One Bank and Credit One Bank July 2011 – February 2013 • Basic Troubleshooting Basic Assisted customers with account inquiries, payments, andcollections,maintaining high standards of service and professionalism.