Jamie Rose Ramos

Jamie Rose Ramos Taytay, Rizal, PH --www.linkedin.com/in/jamie-rose-ramos Experience JANUARY 2020 – FEBRUARY 2020 Customer Service Representative/Pumpables CSR for a breast pump company based in Singapore. Responded to emails and messages in social media. Tracked orders, handled complaints and responded to reviews. Worked with a team of mothers all over the world in making this fairly new brand the best out there. SEPTEMBER 2019 – DECEMBER 2019 Customer Service Representative/Cubiczirconia.com CSR for an e-commerce company selling custom made jewelry made of cubic zirconia. I did order fulfillment and tracked them, responded to emails and reviews. SEPTEMBER 2019 – DECEMBER 2019 Customer Service Representative/CSR Rocks Worked as a CSR for Amazon sellers. Responded to messages, replied to reviews, checked product listing, removed hijackers, tracked orders and processed refunds. NOVEMBER 2016 – JUNE 2018 Payroll Analyst/NGA Human Resources Processed payroll for almost a thousand employees of Unilever Singapore. Made sure employees got paid accurately and on time, deductions are in place and government taxes are remitted without delay. Submitted payroll reports to Unilever HR. Became proficient in MS Excel. JANUARY 2011 – JUNE 2016 Implementation Specialist/ADP Philippines, Inc. After sales contact of new small business clients in the Midwest region. I trained owners, payroll contacts, HR managers and accountants how to use the ADP RUN platform to run their payroll. Became very knowledgeable with US payroll, federal, state and local taxes, different earnings and deductions among others. MAY- – NOVEMBER 2010 Customer Service Representative/Sykes Asia, Inc. Phone support for home mortgage of JPMorgan Chase. Technical support for Pitney Bowes. Skills Knowledgeable in US payroll and Customer Service • Team player • Excellent time management skills • Conflict Management • Decision making • Used Zendesk, Asana, Trello, Slack, Google Sheets Education APRIL 2005 Bachelor of Arts Behavioral Science/University of Santo Tomas, Manila, Philippines MARCH 2001 High School/Miriam College High School, Quezon City, Philippines Activities Reading • Zero waste management • Cooking • Football • American, Spanish and Korean series • Travel 2