Jamie Rose Ramos

I have been in the customer service industry for about 14 years, both in the corporate world and when I started working from home. I have worked for over 10 years in 2 different call centers doing customer service for big companies in the US. I also did technical support and payroll. I then processed payroll for Unilever Singapore for about 2 years then decided that working from home is more suitable for me and my family. During this time, my husband and I tried selling online using Shopify and Facebook ads. It was doing well until we had a hard time getting stocks.

I landed a job as a CSR for Amazon sellers, answering to their messages, handling complaints, responding to reviews, monitoring product ratings among other tasks. I worked for the Amazon sellers for almost a year. I then worked for 2 companies that used Shopify, still as their CSR. They lasted for a couple of months.

I learned how to use different tools with these jobs - Amazon Seller Central, Shopify, Trello, Asana, Zendesk, Google Sheets and Slack. I'm equipped with a nice and working laptop, a fast internet connection, and I don't experience power outages where I live.