Jamie Capdevilla Santiago

JAMIE CAPDEVILLA VIRTUAL ASSISTANT & TRAVEL COORDINATOR WORK EXPERIENCE CONTACT Paris Baguette, Assistant General Manager MAY 2019 - DECEMBER 2020 167 Central Avenue Brooklyn, NY 11221 United States- - /in/jamiecapdevillasantiago Atlantic Standard Time (AST) GMT - 4:00 LANGUAGES Native English Spanish Intermediate Japanese Portuguese Conversational French Italian Basic American Sign Language NEW YORK, NY In charge of scheduling staff, managing and ordering inventory at the appropriate due dates, bookkeeping, and sending sales reports and labor hours to higher management on a regular basis. Working closely with HR personnel for documentation and requests, such as payroll, staff web portal, new hire and transfer paperwork, and any special cases in-between. Created a training initiative that reduced required staff during rush times by 20%. Consulted with managers to organize special events and promotions such as trivia nights to motivate and reward employees. Completed inventory purchases and oversaw restocking. Oversaw computer database and physical filing systems. STEPS On Broadway, Front Desk Concierge SEPT 2012 - DEC 2019 NEW YORK, NY Greet, check-in, and charge students to class, verifying documentation and memberships while maintaining studio's policies in check. Facilitate new member sign up and guest trial transactions while upselling class packages. Assist students with directions, switching classes and/or rescheduling when needed. Served as a translator for promotional material and as an interpreter for customers and large tourist groups and dance teams traveling abroad. Managed cash and cashier responsibilities throughout shifts. SOFT SKILLS Walt Disney World Resort, Guest Relations and Audience Control JAN 2011 - AUG 2011 Team Management and Scheduling Extensive B2C Customer Service & Support Experience Excellent Verbal and Written Communication Administrative Experience Analytical and Innovative Thinker Strong Initiative and Sense of Urgency Proactive and Self-Motivated Ability to work on a fast environment Fast Learner Teamwork as well as Individually Extremely organized Responsible Resilient and Adaptable HARD Deliver exceptional guest service daily in a fast-paced and diverse environment. Successfully managed substantial crowds during the park’s most popular parades and peak times. Excellent verbal communication, problem-solving and decision-making skills. Creative thinker, able to manage multiple tasks and work well under pressure. EDUCATION The American Musical and Dramatic Academy- New York, NY Theater Dance 3.85 GPA República de Costa Rica Vocational High School- Caguas, Puerto Rico Emergency Medical Technician 4.00 GPA SKILLS G-Suite MS Office Slack Airtable Notion Translation & Transcription Editing & Proofreading Project Management Event Planning and Management Travel Planning Payroll and Scheduling UPON ORLANDO, FL REQUEST References Additional work experience Cover Letter CERTIFICATIONS Emergency Medical Technician - Basic Rep. de Costa Rica Vocational High School Caguas, Puerto Rico 2010 Cert.#: EMTBVOC07-10 CPR/AED/BLS National CPR Foundation Los Angeles, CA 2020 ID#:D99EBDE6 Executive Travel Planning Erin Booth, Udemy 2020 Cert.#: UC-74bff414 Language Proficiency Certificates English TOEFL Score: 119/120 Japanese JLPT - N5 Score: 167/180