Jamia

Jamia Kennedy Merrillville, IN 46410-- Professional Summary • Customer service representative experience • Claims Specialist • USAA Auto Claims Specialist • Healthcare customer service experience • Greeting and welcoming guests and providing them with a positive first impression of the organization • Directing guests and answering their questions • Notifying other workers of visitor arrival • Maintaining security and telecommunications systems • Complying with procedures, rules, and regulations on keeping a safe and clean reception area • Documenting and communicating various actions, irregularities, and continuing needs • Answering the telephone; taking and relaying messages; providing information to callers • Providing administrative and clerical support • Preparing letters and documents • Receiving and sorting mail and packages • Scheduling appointments and maintaining appointment calendar • Scheduling travel • Ordering office supplies • Managing digital and hard-copy filing • Receiving • Shipping • Rf scanner • Packing Willing to relocate: Anywhere Work Experience USAA Auto Claims Specialist USAA-Remote December 2024 to Present Assist Members, Claimants, Power of attorney , Attorneys , and 3rd party vendors with setting up Auto Collision/Comprehensive claims whether non injury/injuries incidents or Weather Catastrophe Events Being empathetic and assuring members you can get the job done and rely on all resources to provide the best resolution to members , claimants, power of attorneys , 3rd party vendors etc Follow all script and SOP to PvD best resolution to members/callers Set up services options for Appraisals, total loss evaluations , salvage appraisals , mechanical failure , roadside assistance ,documentation per incident, recorded statements and etc Assign USAA adjusters to claims pertaining to the incident at hand , warm transfer or correct departments to address concerns and needs of caller Advise of call recording disclosures and appraisal disclosures per incident and when speaking to another person of contact Verify each members account before proceeding further into account Multitask between dual monitors , fast pace learner , cooperative , etc Work well with cloud based programs and software based programs such as Outlook, Microsoft Edge, Google chrome , slack , Ava, Cisco jabber , IDCOMM, Conversant to look up claim specific information Follow Security Authentication processes and if dialed consult with authentication department in order to ask public record related question in order to verify account caller , document each caller and reason for call and if Inbound/Outbound always document each call. Advising call recording disclosure to person of contact Type 60 WPN 6+ years WFH remote experience , highly qualified Tier 1 Technical Support Agent Kelly services- Apple Company-Chicago, IL June 2022 to April 2024 Collaborative, empathetic, actively listening, troubleshooting for all Apple products iOS devices every iOS device you can think of I have troubleshooted for I also set up for repairs of any physically damaged devices, I also schedule reservation appointments and callbacks for any customer who’s issues were unable to resolved, I restore/update device to iTunes/pc or Mac devices cross trained between different positions Customer service experience 6+ years Empathetic towards customers , resilient under stress or pressure or fast pace environment Provided technical support for customers In need , provided resources and feedback according to customers issue as well as resolution “Problem Solver” Maintained Confidentiality within Company Cross trained between many different positions Multitask between dual monitors and assignments while maintaining high quality scores % rely on all resources to provide the best resolution to customers Appointment scheduling Data Entry Technical support for all products including computers and Macs Handle payment issues within Apple Pay , Subscription charges , Disputes , unrecognized charges , fraud support experience etc Scripted greetings Probe to understand customers issue type at least 75 WPM professionalism Customer Service Representative Automated Health Systems-Schaumburg, IL March 2022 to December 2022 • Enrollment specialist for Medicaid/Medicare • Appointment scheduling • Claims adjuster • Adjudication • Giving great customer service • Actively listening to seek and understand the causes and giving solutions • Work as a team with coworkers providing different roles • Multitasking between two different screens • And computer software • Case update • Documentation & detailing/ filing, Data Analysis, Data Entry. • Appeals process filing • Address verification purposes pretty much cross trained between different positions being empathetic towards every customers • Being resilient to one another to clarify the situations any customer service role I have experience in • Microsoft teams • Word document • Rely on all resources to provide the best solution for the customers issue or questions Relocated due to new job opportunities to work with Apple Company and higher pay Receiving, Shipping, RF Scanner, Receptionist Prologistix Employment Agency-Matteson, IL March 2018 to March 2020 • Greeting and welcoming guests and providing them with a positive first impression of the organization • Directing guests and answering their questions • Notifying other workers of visitor arrival • Maintaining security and telecommunications systems • Complying with procedures, rules, and regulations on keeping a safe and clean reception area • Documenting and communicating various actions, irregularities, and continuing needs • Answering the telephone; taking and relaying messages; providing information to callers • Providing administrative and clerical support • Preparing letters and documents • Receiving and sorting mail and packages • Scheduling appointments and maintaining appointment calendar • Scheduling travel • Ordering office supplies • Managing digital and hard-copy filing • Receiving • Shipping • Rf scanner • Packing Warehouse Worker Amazon Integrity Staffing Mdw4-Joliet, IL January 2015 to September 2017 General Warehouse Worker General Labor, Assembly, maintained documentation for completeness and accuracy I have experience in ICQA AS WELL AS RECEIVING AND SHIPPING ORDER SELECTOR & etc Reviewed materials inventory to ensure full stocking and availability for various projects. Filled in for ill or absent coworkers as needed, receiving, shipping, packer, picker Willing to relocate: Anywhere Authorized to work in the US for any employer Education High School Diploma in General Griffith High School - Griffith, IN Skills • Order Puller • Communication skills • Microsoft Office • Warehouse Associate • Shipping Receiving • Telecommunication • General Warehouse (2 years) • IT • Help desk • Microsoft Outlook • Windows • Mac OS • Software troubleshooting • VoIP • General Labor (2 years) • Microsoft Word • Computer networking • iOS • Medical receptionist • Pallet Jack • Technical support • IT support • Desktop support • Customer service • Operating systems • Data entry • Assembly (2 years) • Troubleshooting • English • Network support • Receptionist (3 years) • shipping (2 years) • Housekeeping (Less than 1 year) • Remote Access Software • Microsoft Windows Server • Order Picker • Microsoft Excel • Picker Packer • RF Scanner • Empathy Certifications and Licenses Driver's License CompTIA Security+ CompTIA Network+ CCNA MCP ITIL Certification