Jamia

I have the necessary skills and needs to be the best candidate I'm very Empathetic , persuading , and convincing as well as great at Deescalating issues.

I’m great at multitasking

maneuvering between dual monitors

great at based software programs such as Microsoft teams, Outlook, Salesforce, Data Entry , Adobe Connect, Word Processing

great at relying on resources to provide the best resolution to members/callers

advise of disclosures , maintain company and member confidentiality

advise of call record disclosures and member disclosures

great communications skills

great at paying close attention to detail

very well organized with my own workspace/private area with my own desk

experience with Technical Support , Customer Service , and Healthcare

type 60 WPM

rely on all resources and scripts , as well as check for updates in case any system/resource updates/changes