James Vincent L. Cruz-• -
Training Specialist
A freshly promoted individual who has a minimal experience in training and a
wide experience in customer support. An explorer in terms of career
advancement and applying my knowledge to achieve corporate and
professional goals.
Professional Experience
Training Specialist
Facilitates new hire and upskill training.
Check product updates and cascade to teammates regularly.
Promoted to Training Specialist after being an apprentice for 3 months.
Customer Service Rep
Hard-selling products (Medications)
Two-time top seller.
Front Office Associate
Processes guests' check-in and check-out.
Handling reservations and report auditing.
Promoted from Bellman to Front Office Associate on my 8th month.
TaskUs Inc.
Aug 2016 - May 2018
Xerve Global Solutions
June 2015 - Apr 2016
Brentwood Suites
Apr 2014 - Apr 2015
Expertise
Education
Coaching
Team Management
Class Facilitation
Google Slides
Google Sheets
Google Docs
Learning Management System
2008 -2012
Skills
Leadership
Communication
Emotional Intelligence
Strategic Planning
Visual Presentations
Public Speaking
Bachelor of Science in Hotel and Restaurant
Management
Trinity University of Asia
-
Secondary Education
St. Mary's College Quezon City
Trainings & Courses
General Reservations Induction
Training
InterContinental Hotels Group
Feb 2014 - March 2014
Basic Google Sheets Training
TaskUs Inc.
Sept 2017
Emotional Intelligence Course
TaskUs Inc.
Oct 2017
Art of Coaching
TaskUs Inc.
Feb 2018
