James Saluta

James Saluta Customer Support Associate Contact - Road 10, Kagitingan Extension, Tondo, Manila, Philippines. 1012- Skills Customer Service Problem-solving abilities Active Listening Call Center Operations Multitasking Proven Customer Support Associate with a track record of enhancing customer satisfaction at Open Access BPO through expert problem-solving and active listening. Skilled in call center operations and multitasking, consistently developed strong client relationships and ensured timely issue resolution, significantly improving service quality. Personable Customer Support Associate offering 8+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Work History November 2015 - February 2024 Open Access BPO 21/F 6783 Robinsons Summit Center Makati City, Philippines 1226 m- www.openaccessbpo.com Customer Support Associate Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns. Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts. Developed strong relationships with clients through consistent followups on outstanding issues, ensuring timely resolutions and ongoing communication updates. Education November 2013 Lyceum of The Philippines University Batangas City, Philippines Bachelor of Science Hotel And Restaurant Management