James Rowell Tumanda

JAMES ROWELL TUMANDA Virtual Assistant | Customer Service Professional CONTACT --Cebu City, Philippines PROFILE A self-motivated professional that thrives on innovation and overcoming challenges, learning new skills, and encouraging growth in those around me. I specialize in customer support and administrative assistance. No matter the length of the project, my goal is to make your EDUCATION University of San Agustin business run smoother. I always have my eyes open for ways to increase productivity and profit. When my clients win, I win! 2011 - 2013 Associate in Music SKILLS Administrative Support Customer Service Email and Phone Administration WORK EXPERIENCES ADMI N I S T R ATIVE ASSISTANT Dale Cleves Music Group January 2020 - March 2023 Email outreach Prepared and sent weekly reports to the management Managing Projects team, collecting data from various sources, compiling it Managing customer relationships into a report format, and presenting it in a clear and Calendar/Scheduling Management concise manner. Task Management and Helped manage backorders by communicating with Coordination suppliers and tracking orders File Management and Provided post-sale piano care and maintained records Organization of customer interactions Calls, both inbound and outbound Maintained regular contact with customers via phone Cold calling and email. This involved responding to inquiries, providing product information, and addressing any concerns or issues that arose. Coordinated delivery bookings by liaising with customers, delivery companies, and the warehouse team. 1 of 2 SALE S D E V ELOPMENT REPRESENTATIVE Binnovate Digital September 2017 - January 2020 Conducted comprehensive research to identify potential clients and industries for the company's services or products. Proactively reached out to prospects through various channels such as phone, email, social media, and networking events. Qualified leads by understanding their needs, budget, and decision-making process. Collaborated with sales executives to create effective sales strategies and ensure a smooth handoff of qualified leads. Managed and updated the customer relationship management (CRM) system to track and report on the progress of leads and opportunities. Developed and maintained strong relationships with clients and partners to ensure long-term business success. CUST O M E R SERVICE ADVISOR Optum Global Solutions Inc. July 2013 - September 2017 Resolved customer inquiries, issues, and complaints efficiently to reach mutually beneficial solutions. Maintained comprehensive records of customer interactions, including notes on their concerns and actions taken to address them. Collaborated with cross-functional teams to ensure that customer issues were resolved in a timely and satisfactory manner. Trained new hires on account processes, product knowledge, and strategies for overcoming objections. Mentored junior team members on methods to provide exceptional customer service, including effective communication, active listening, and problem-solving skills. 2 of 2