James Randolph Punzalan

James Randolph Punzalan Metro Manila, National Capital Region, Philippines linkedin.com/in/james-randolph-punzalan-42a24096- Summary Goal centric, passionate and emphatic. Experience HR Manager Get Devs Oct 2017 - Present (2 years 9 months +) Operational and Team Management • Provide day-to-day operational, and project support to clients and employees • Manage work schedules • Carry out daily operational duties and responsible for motivating employees; leads by example • Monitor team performance, attendance, productivity, etc. and ensures that SLAs are regularly met • Motivate and encourage employees through positive communication and create effective channels for employee feedback • Drive company initiatives that contribute to long-term operational excellence • Assist in the development of strategic plans for operational activity • Formulate and implement departmental & organizational policies and operational plans & procedures to maximize output Administration • Act as the main link between Client Operations, Management team, and the employees • Perform a wide range of Human Resource activities which includes but is not limited to Employee • Engagement, Labor Relations, and Compensation and Benefits • Monitor and report individual and team performance through regular scorecard reviews • Deal with personnel work-related issues and concerns in a professional and confident manner using the company Code of Conduct and Labor Laws as a guide • Provide effective coaching and perform the appropriate corrective/disciplinary action as needed • Develop engagement activities to increase employee loyalty, focus, and retention • Establish monthly town hall meetings with other departments to review operations activities within the organisation • Implement improvements to increase the effectiveness and efficiency of Support Services (HR, IT, Finance) as well as coordination and communication between functions • Assists in administering payroll and employee benefits and organizational insurance • Serve as primary liaison to legal counsel in addressing legal issues e.g. intellectual property, copyright, partnerships etc. • Oversee organizational insurance policies and ensure the health and safety of all employees HR Officer Salmat James Randolph Punzalan - page 1 Sep 2015 - Oct 2017 (2 years 2 months) • Ensures completion of government reporting in a timely manner • Sends corporate communications about statutory and company benefits • Hears, studies and resolves disciplinary action cases • Maintains employee relations and compensation & benefits data base • Manages employment records • Creates attrition analysis and improvement initiatives • Organizes quarterly code of conduct workshops and policy/process progression • Promotes safe working environment for the entire organization Site Lead Salmat Sep 2014 - Sep 2015 (1 year 1 month) • Provide required HR services/business partnering support and subject matter expertise to all Salmat staff assigned to the night/2nd shi which includes but are not limited to providing updates, documentation requirements and all other necessary coordination work on the following: • Labour relations employee discipline concerns • Employee engagement activities, initiatives and programs • Compensation and Benefits queries, updates and concerns • Basic medical services and OH&S support • Recruitment screening and sourcing updates and coordination People & Culture Generalist Salmat Apr 2013 - Sep 2014 (1 year 6 months) I am the contact person for the coordination of government mandated benefits and some company benefits. I also do end-to-end recruitment of non-IT, non-management positions. Team Leader Fuji Xerox Document Management Solutions Oct 2012 - Apr 2013 (7 months) Oversees 15-19 data encoders in terms of performance, product knowledge, administration, personal and professional development, etc. Conducts product training, interview of possible new recruits and huddles be it one-on-one or group. Temporary Recruiter Central Services Integrated Cooperative Jan 2012 - Oct 2012 (10 months) Does end-to-end recruitment for job requirements in I.T., back office and communications side of Salmat’s business. Education STI College - Makati BS, Computer Science 2002 - 2006 Licenses & Certifications Discovering Your Strengths - Lynda.com Improving Your Conflict Competence - Lynda.com James Randolph Punzalan - page 2 Disrupting Yourself - Lynda.com Effective Listening - Lynda.com Skills Recruiting • Compensation & Benefit • Background Checks • Leadership • Employee Benefits • Interviews • Staff Development • Outsourcing • Customer Service • Employee Engagement James Randolph Punzalan - page 3