Peter Otache James
IT Support Specialist-Abuja, Federal Capital Territory, Nigeria◇LinkedIn
SUMMARY
Highly skilled and results driven IT support specialist with 4years of experience in providing exceptional technical assistance
and problem-solving expertise. Proficient in resolving complex hardware and software issue, with a solid understanding of
network configurations and troubleshooting. Demonstrated ability to deliver prompt and effective support to diverse users
groups. Adept at optimizing system performance and implementing proactive maintenance strategies. Committed to
delivering top-notch customer service and contributing to the success of an esteemed organization.
SKILLS
Programming Languages Html5, CSS, SQL
Data Analysis and Visualization Tableau, SPSS, Stata
Technical Support and Maintenance Technical Support, Hardware maintenance, Proactive Maintenance,
Troubleshooting, system upgrade, Software Installation, Familiar with a range of software and hardware
Software and Tools Canva, Microsoft Azure, Microsoft package
Operating Systems and Networking Windows, macOS, Linux, Networking Protocols
EXPERIENCE
IT Support
DigiterHub
Resolved IT support requests from employees monthly.
Answering employee questions regarding computer systems.
Gathering and analyzing data to diagnose problems with computer systems.
Changing configurations, settings and permissions to fix computer issues.
Generating sign ins for new hires during the onboarding process.
Installing new software and hardware drivers and updating existing ones as needed.
Updating employees on the status of their service requests.
Logging all service requests and updating tickets as needed.
Provision of technical support to the ECNBA team before, during and after the NBA 2024 election.
Feb '22 — Present
ICT Consultant (IT Support)
JK Consulting Co. Ltd
Managed databases for various ICT-related projects.
Supervised IT-related projects and provided support to project teams.
Upgraded and formatted software.
Cleaned, visualized, and analyzed field work data.
Troubleshot office equipment hardware.
Provided IT support for SFTAS World Bank project.
Mar '19 — Jan '22
Abuja, Nigeria
Airtel Customer Service Agent
ISON BPO
Resolved customers' issues over the phone.
Introduced new products and services to customers.
Provided information on Airtel services to customers.
IT Assistant
Ogbomoso North Local Government Secretariat
Preparing of Monthly Salary Payment sheet for School teachers in the Local Government area.
Carrying out of other ICT related tasks assigned to me.
Carrying out of Data management for the Local Government area.
ICT Assistant
National Research Institute for Chemical Technology Zaria.
Carrying out data entry for the Narict data room.
Cleaning of data.
Overseeing the activities of NARICT cyber-Café.
Carrying out online research for the use of Data room
EDUCATION
International Cyber Security Institute
NIGERIA ABUJA
May '18 — Dec '18
Ibadan, Nigeria
May '17 — Apr '18
Ibadan, Nigeria
Zaria, Nigeria
Higher National Diploma in Computer Science, POLYTECHNIC BIDA
National Diploma in Computer Science, Kaduna Polytechnic Kaduna
Bida, Nigeria
Kaduna, Nigeria
CERTIFICATIONS
Programming Html5 CSS and SQL
International Cyber Security Institute CNSS Certified Cyber Security Specialist
International Cyber Security Institute
Certificate of Completion Technical Support Fundamentals
Google
Jan '20
Sep '23
