James Peter

With 3+ years in IT Support at digiterhub and 2 years as a customer service officer, I don’t just handle inquiries; I create experiences that keep customers happy, engaged, and loyal. Whether it’s managing emails, resolving issues before they escalate, or keeping schedules and operations seamless, I ensure your business runs effortlessly. Great service isn’t just about quick responses; it’s about making every interaction feel valued. If that’s what you need, let’s make it happen!

𝗖𝗢𝗥𝗘 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 𝗜𝗡𝗖𝗟𝗨𝗗𝗘𝗦: ✅Virtual Assistance: Email management, calendar scheduling, and daily task organization. ✅Customer Support: Responding to inquiries via email, live chat, and social media platforms, ensuring customer satisfaction. ✅Administrative Support: Streamlining workflows, organizing files, and ensuring timely project execution. ✅Data Entry & Research: Accurate data handling, lead generation, and comprehensive internet research. ✅Executive Support: Managing schedules, travel arrangements, and confidential administrative tasks. 𝗣𝗥𝗢𝗙𝗜𝗖𝗜𝗘𝗡𝗖𝗬 𝗪𝗜𝗧𝗛: ✅Customer Support Platforms: Zendesk, Intercom, and other CRM tools. ✅Communication & Collaboration Tools: Google Workspace, Slack, Microsoft Teams, and Zoom. ✅Project Management Tools: Trello, Asana, and ClickUp. ✅Scheduling Software: Calendly, Google Calendar, and Outlook.