James Parker Cunanan

B8 L22 Humility Street, Capitol Villas Bgy. Carangian, Tarlac City Mobile: - / - E-mail:- JAMES PARKER M. CUNANAN PROFILE Self-motivated with high energy, initiative, and focus. Driven, competitive, fastlearner, reliable. Interests: outdoor sports, traveling, motorbike, and people. EDUCATION Polytechnic University of the Philippines Bachelor in Hotel and Restaurant Management 2002 – May 2006 Manila June WORK EXPERIENCE May 2015 – May 2017 Quezon City Afni Philippines Customer Service Representative ● Putting customers first by providing excellent service and exceptional communications experiences ● Troubleshoot customer’s issue with their devices and resolve service and device issue while inside and outside the US ● ● Suggest the most cost-effective plan for customer’s data, calls and text usage Discuss issues and questions with bill statements and resolve concerns appropriately September 2014 – May 2015 Convergys Philippines Customer Service Associate Quezon City ● Troubleshoot customer’s issue about their cable service to resolve it ● Process payments via credit card, check, debit card, etc. ● Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services March 2013 – April 2014 City Tarlac Man to Man Boarding School Inc. (MMBS) English as a Second Language Teacher (ESL Teacher) |TOEIC Topnotcher ● Follows professional practices consistent with school and system policies in working with students and colleagues ● Complies with rules, regulations, and policies of supervisory personnel ● Demonstrates professional practices in teaching June 2009 – November 2012 Martinez Memorial Colleges Caloocan City Faculty, Hotel and Restaurant Management Department ● Helps students learn specific subject matter while they develop as mature, capable and responsible young adults ● ● Evaluates the progress of students, and translates this evaluation into report card grades, test scores, and anecdotal reports to parents and administrators Continually assist other teachers, counselors and administrators in implementing policies and rules, as well as academic concerns SKILLS A strong commitment to quality An eagerness to learn new skills Strong organizational skills and attention to detail Natural ability to work both alone or as part of a team Strong analytical and problem-solving skills Strong multitasking skills