James Muendo

James Muendo | Product Manager | Agile Project Manager Professional Summary Results-driven Product, Project, and Operations Manager with over 10 years of experience delivering innovative solutions across Software development, construction of ICT infrastructure and Technology sectors. Demonstrated success in product development, operational efficiency and excellence, IT systems implementation, and cross-functional team leadership. Agile-focused, data-driven, and customer-centric, with hands-on experience managing end-to-end product lifecycles, technical integrations, and large-scale operational frameworks. Proven track record of optimizing processes for global teams, with experience across product, engineering, and data science in commerce-related workstreams. Experience Group Technical Product & Project Manager | Logic Craft Limited | Nairobi, Kenya April 2021 – Present • Spearhead annual planning, product roadmap design, and cross-functional project delivery across tech, ops, and marketing teams. • Improved speed-to-market by 30% using agile methodologies, boosting user acquisition and engagement. • Led complex API integrations, enhancing system interconnectivity and increasing platform responsiveness by 25%. • Mentored and coached a team of 5+ product managers, increasing team productivity by 30%. • Established operational frameworks for product governance, reporting, and accountability. Projects & Operations Applications Lead | Jo World Agencies Limited, Nairobi, Kenya March 2020 – March 2021 • Directed ICT and construction project delivery using Asana and custom project frameworks. • Defined KPIs, achieving 15% project efficiency improvement via lean resource allocation. • Prioritized product features based on market insights, enhancing customer satisfaction by 20%. • Balanced client needs and business goals to deliver 10% higher project impact. Operations Lead | Tap n Go AC Group, Nairobi, Kenya | February 2019 – February 2020 • Launched a smart card system for public transportation, achieving a 25% rise in commuter adoption. • Integrated compliance-focused system enhancements, boosting operational efficiency by 15%. • Built strong partnerships with regulators and private sector players to expedite system adoption. Product & Marketing Specialist | Betika | Nairobi, Kenya | April 2018 – January 2019 • Developed and launched user-centric marketing campaigns, growing active users by 20%. • Managed product feature rollouts for online gaming platforms, coordinating with IT, marketing, and operations. • Applied data-driven strategies to optimize user journeys, enhancing engagement and retention. • Collaborated cross-functionally to integrate payment APIs and improve platform stability. • Deepened customer loyalty programs by participating in marketing and community events and campaigns that aligned with user behavior analytics. Technical Advisor & Assistant, Public Health System MIS | Trademark Africa (TMA), Nairobi, Kenya | January 2016 – December 2017 • Led technical deployment for public health MIS systems across Kenya's border points. • Aligned system requirements with stakeholder needs, achieving 95% satisfaction rates. • Enhanced system performance by 20% through continuous user feedback analysis. Innovation Advisor |Internews, Dar es Salaam, Tanzania | August 2015 – December 2015 • Developed citizen engagement platforms with a 35% increase in public participation. • Introduced user-generated content features based on behavioral data analysis. Project Manager | Freelance | Nairobi, Kenya | February 2012 – July 2015 • Managed ICT and infrastructure projects, implementing Scrum methodologies and achieving 95% client satisfaction with on-time, high-quality deliverables. • Led iterative workflows using Agile sprints and JIRA to align with client objectives, ensuring consistent project success and a 20% improvement in team productivity. Project Manager | Sprint Interactive Limited, Nairobi, Kenya | January 2010 – January 2012 • Led the development of community-driven platforms, achieving a 40% increase in user engagement through optimized design and functionality. Education • Bachelor of Science in Finance (Candidate) United States International University (USIU)-Africa | Nairobi, Kenya Expected Graduation: September 2025 • Advanced Diploma in Computer Studies Institute of Advanced Technology | Nairobi, Kenya Graduated: January 2008 • Diploma in Web Design & 3D Animation Shang Tao Media Arts College | Nairobi, Kenya Graduated: January 2006 Skills • Product Management: Strategic Road mapping, Cross-functional Leadership, OKR Tracking, Feature Prioritization, Agile Development, Product Roadmaps, Product Lifecycle Management. • Leadership & Mentorship: Team Empowerment, Cross-Functional Collaboration, Stakeholder Engagement • Platform Integrations: API Management, Automation Solutions, Partnership Development • Data-Driven Insights: KPI Tracking, Product Analytics, Customer Feedback Integration • Market & Competitive Analysis: Trend Analysis, Strategic Product Adjustments • Project Management Tools: Jira, Trello, Confluence, Asana, Google Workspace • Data-Driven Decision Making: Data Analytics, KPI Tracking, Market Research, Customer Feedback Analysis • Cross-Functional Collaboration: UX/UI Design, R&D Partnership, Sales and Marketing, Engineering, Multi-Squad Coordination, Conflict resolution Professional Attributes • Adaptability in Distributed Work Environments: Skilled in remote team coordination, managing complex programs across time zones, and fostering accountability in a distributed setting. • Empathetic Leadership & Strategic Communication: Strong ability to align teams with company vision through strategic planning and effective cross-functional communication, driving both innovation and collaboration. Soft Skills • Adaptability in Dynamic Environments • Strategic Vision and Execution • Effective Cross-Functional Communication • Customer Empathy • Analytical Thinking and Problem Solving Certifications • Google Project Management: Professional Certificate – Google • Reasoning, Data Analysis, and Writing Specialization – Duke University Languages • English (Native) References upon request