James Muendo
$50/hr
Project & Program Manager | Digital Transformation | Remote Delivery | Proposal Strategist
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 37 years old
- Location:
- Nairobi, Nairobi, Kenya
- Experience:
- 12 years
2025
Development of a
Virtual Cooperative
Training Unit Online
Platform
TECHNICAL PROPOSAL
FROM: LOGIC CRAFT LIMITED |-
P.O Box 28016 – 00200 | T: - | E:-
www.logic-craft.co.ke
Table of Contents
1.
Executive Summary .......................................................................................... 5
2.
Understanding of the Assignment .................................................................... 7
3.
4.
2.1.
Summary ................................................................................................... 7
2.2.
Context & Objectives ................................................................................. 8
2.3.
Key Constraints & Success Factors .......................................................... 10
2.4.
Conclusion & ToR Alignment ................................................................... 11
Risk Management & Mitigation Strategies ...................................................... 13
3.1.
Summary ................................................................................................. 13
3.2.
Risk Categories & Mitigation Measures .................................................... 14
3.3.
Proactive Risk Controls ............................................................................ 17
3.4.
Conclusion & ToR Alignment ................................................................... 19
Sustainability & Handover Plan ........................................................................ 20
4.1.
Summary .................................................................................................. 20
4.2.
Sustainability Pillars & Activities ............................................................... 21
4.3.
55-Day Handover Roadmap .................................................................... 25
4.4 Proactive Continuity Controls ....................................................................... 28
4.5.
5.
6.
Conclusion & ToR Alignment .................................................................... 32
Scope of Work & Deliverables ......................................................................... 33
5.1.
Detailed Summary ................................................................................... 33
5.2.
Major Workstreams .................................................................................. 34
5.3.
Deliverables List & Schedule .................................................................... 39
5.4.
Conclusion & ToR Alignment ................................................................... 43
Technical Approach & Architecture ................................................................. 44
6.1.
Summary ................................................................................................. 44
6.2.
Architecture & Component Breakdown ................................................... 46
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6.3.
Key Technical Innovations & ToR Alignment ............................................ 49
6.4.
Conclusion & ToR Alignment ................................................................... 52
7.
Implementation Strategy & Deployment Phases ............................................. 53
7.1.
Detailed Summary ................................................................................... 53
7.2.
Phase 1: PClient Xt Deployment & Validation (Days 1–33) ........................ 54
7.3.
Phase 2: Staged Rollout & Capacity Transfer (Days 34–50) ........................ 56
7.4.
Phase 3: Full Go-Live & Support Activation (Days 51–55) ......................... 60
7.5.
8.
Conclusion & ToR Alignment ....................................................................... 61
Quality Assurance & Monitoring & Evaluation ................................................. 63
8.1.
Detailed Summary ................................................................................... 63
8.2.
Quality Assurance Framework ................................................................. 64
8.3.
Monitoring & Evaluation Plan .................................................................. 68
8.3.1.
M&E Activities & Cadence ....................................................................... 70
8.4 Conclusion & ToR Alignment ........................................................................ 72
9.
Team Composition & CVs ............................................................................... 74
9.1.
Detailed Summary ................................................................................... 74
9.2.
Team Structure & Roles ........................................................................... 74
9.3.
Key Personnel Short Profiles .................................................................... 77
10.
Organizational Capacity & Experience ......................................................... 81
10.1.
Enhanced Organizational Capacity Summary ........................................ 81
10.2.
Organizational Capacity ....................................................................... 81
10.3.
Past Experience ................................................................................... 84
10.3.1. Reference Contacts .................................................................................-.
Conclusion & ToR Alignment ................................................................ 90
Project Work Plan ........................................................................................ 92
11.1.
Detailed Summary ................................................................................ 92
11.2.
Detailed Work Plan .............................................................................. 94
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11.3. Gantt Chart Snapshot ...............................................................................-.
Conclusion & ToR Alignment ................................................................ 99
Logical Framework .................................................................................... 101
12.1.
Summary ............................................................................................ 101
12.2.
Logical Framework ............................................................................. 103
11.4.
Annex C Contents .............................................................................. 107
11.5.
Conclusion & ToR Alignment .............................................................. 108
13.
Compliance Matrix .................................................................................... 110
13.1.
Detailed Summary ............................................................................. 110
13.2.
Compliance Matrix ............................................................................. 111
13.3. Conclusion ................................................................................................. 115
14.
Annexes & Administrative Forms .............................................................. 116
14.1.
Detailed Summary ............................................................................. 116
14.2.
List of Annexes .................................................................................. 116
14.3 Administrative Forms (Annex D) ................................................................ 117
14.4.
Conclusion ......................................................................................... 117
Annex A: Detailed CVs ........................................................................................ 119
Annex B: Gantt Chart – Virtual Cooperative Training Unit .................................... 140
........................................................................................................................... 141
Annex C – Logical Framework, Baselines, Traceability & Risk Mapping ................ 142
1.
Full Logical Framework Table .................................................................... 142
2.
Baseline & Target Justifications ................................................................. 146
3.
Traceability Matrix ..................................................................................... 146
4.
Risk Assumption Mapping and Qualitative Scoring Table .......................... 147
Annex C: Completed CLIENT X Supplier/Administrative Forms ....................... 148
1.
Vendor Information Form .......................................................................... 148
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Annex E2 – Conflict of Interest Declaration ...................................................... 149
Annex E3 – Terms & Conditions Acknowledgment ........................................... 150
Annex E4 – Supplier Code of Conduct Declaration .......................................... 151
Annex E5 – No Convictions Declaration ........................................................... 152
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1. Executive Summary
Cooperative members in Gaza and the West Bank currently struggle with inconsistent
training access, fragmented governance, and severe connectivity disruptions—
particularly in rural areas where power outages last up to 12 hours daily and mobile
networks fail for days at a time . Without a centralized, offline-capable platform, over
4,500 rural cooperative members (including 2,200 women) lack the tools to standardize
learning, share best practices, and measure impact.
Logic Craft’s 55-day proposal delivers a Virtual Cooperative Training Unit that:
•
Digitizes & Standardizes CLIENT X’s Think.COOP, Start.COOP, and My.COOP
modules into an Arabic/RTL Progressive Web App (PWA), complete with pre- and
post-training quizzes, badge-based progress tracking, and adaptive media
delivery to fit within a 200 MB offline cache (ToR III.A.2 & III.A.1).
•
Bridges Connectivity Gaps with a service-worker cache, local SQLite queue, and
SMS fallback—guaranteeing 95 % offline sync success even during network
blackouts.
•
Ensures Security & Accessibility through OWASP-aligned penetration testing,
ISO-27001 processes, and low-literacy usability audits achieving ≥ 90 % task
success, in line with ToR III.B.
Here is how we intend to deliver the above:
1. Solution Overview
o
Mobile-First PWA with Offline-First Architecture: A Laravel-powered
backend and Flutter PWA front end—pre-caching 100 % of essential
content within a 200 MB budget—ensures 95 % sync success even during
blackouts.
o
Arabic/RTL & Low-Literacy UX: RTL layouts, audio prompts, and
icon-driven navigation enable 90 % task success among low-literacy users.
o
Integrated Assessments & Engagement: Pre/post quizzes, adaptive
media delivery, and SMS fallback drive an 80 % module completion rate
and maintain engagement when data is unavailable.
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o
Security & Compliance: OWASP-aligned pen-tests and ISO 27001
practices
guarantee
data
protection;
WCAG AA
audits
confirm
accessibility.
2. Phased Deployment & Handover
o
Phase 1 – PClient Xt (Days 1–33): Onboard two cooperatives, conduct
hands-on training, achieve ≥ 80 % completion, and resolve all critical issues
within 24 hours.
o
Phase 2 – Staged Rollout & ToT (Days 34–50): Scale to additional
cooperatives; deliver two-tier Training-of-Trainers workshops; transfer
content and user management to CWA champions.
o
Phase 3 – Full Go-Live & Support (Days 51–55): Complete provisioning for
all cooperative members; formalize governance with an Exit-Readiness
Checklist and Handover Certificate; initiate a 90-day SLA.
3. Impact & Sustainability
o
Reaching 4,500 members across 60 cooperatives in the first month.
o
Empowering 2,200 women with gender-sensitive design and offline
access.
o
Building local capacity via comprehensive playbooks, SOPs, and recorded
training—ensuring CWA’s full ownership on Day 55 (ToR V).
By embedding CSP-OPT’s SMART goals—expanding rural access, standardizing
cooperative training, and transferring sustainable capacity—into every workstream and
milestone, Logic Craft delivers a secure, inclusive, and locally owned Virtual
Cooperative Training Unit that strengthens cooperative governance and resilience
across the OPT.
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2. Understanding of the Assignment
2.1. Summary
The Cooperative Work Agency (CWA) and CLIENT X seek a Virtual Cooperative
Training Unit to overcome persistent gaps in cooperative education across Gaza and
the West Bank. Despite 93 % pre-conflict internet coverage, recent infrastructure
damage has left up to 64 % of mobile towers offline and rural communities enduring
12-hour power outages—conditions that cripple traditional e-learning models.
Simultaneously, cooperatives struggle with inconsistent governance, limited access to
quality training, and underdeveloped regulatory frameworks since the 2017 Cooperative
Law. This project must therefore deliver a mobile-first, offline-capable, bilingual
platform that standardizes CLIENT X curricula, tracks member progress, and fosters peer
collaboration—while remaining intuitive for low-literacy users and fully operable under
intermittent connectivity.
Our assignment is to design, develop, and hand over a resilient digital learning
ecosystem that integrates CLIENT X’s Think.COOP, Start.COOP, and My.COOP
modules into a Progressive Web App (PWA) supporting up to 70 concurrent users initially
and scalable thereafter. Key objectives include:
•
Interactive Content Delivery: Convert static materials into engaging modules
with pre-/post-training assessments and badge-based incentives.
•
Robust Offline Functionality: Pre-cache 100 % of core content within a 200 MB
budget, implement local queuing and SMS fallback to ensure 95 % sync success
in network blackouts .
•
Cultural & Accessibility Alignment: Provide RTL Arabic interfaces, audio
guidance, and icon-driven workflows to achieve ≥ 90 % task success among
low-literacy cooperative members.
•
Sustainable Handover: Embed capacity through two-tier ToT workshops,
comprehensive SOPs, and a 90-day support SLA, guaranteeing CWA’s
independent operation by Day 55.
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Together, these components address CSP-OPT’s SMART goals—expanding rural
training access by 40 %, standardizing governance metrics across 60 cooperatives, and
strengthening self-reliance with measurable knowledge gains—laying a foundation for
long-term cooperative resilience in the OPT.
CSP-OPT Milestone
AICS Target
Our KPI
Year 1: Establish Virtual
Set up and pClient Xt
PClient Xt Gate (Day 33) with
Training Unit
digital platform
200 users, ≥ 80 % completion
Year 1: Capacity for 60
Train and onboard 60
Scale-Up provisioning (Days 34–
Cooperatives
cooperatives
36): 4 300 users across 60
co-ops
Year 2: Reach 4 500
Engage 4 500 users
Full rollout by Day 50: 4 500
accounts created, ≥ 70 %
Cooperative Members
monthly active
Year 2: 30 %
30 % average score gain
Post-training assessments at
Competency
in cooperative quizzes
6 months: +30 % score increase
Year 3: Sustainability
Full local ownership and
Handover Gate (Day 50): ≥ 90 %
Handover
SOP adoption
champion pass rate; signed
Improvement
SOPs
2.2. Context & Objectives
The CSP-OPT “Be the Impact” initiative seeks to strengthen Palestinian cooperatives
through digital capacity building, standardized training, and enhanced governance.
Following the 2017 Cooperative Law and CWA’s establishment in 2018, key gaps remain
in accessing high-quality training, monitoring cooperative performance, and scaling
capacity across diverse sectors (agricultural, tech, media). Our platform directly
addresses these by mapping each ToR objective to concrete technical and operational
responses—ensuring the Virtual Cooperative Training Unit delivers SMART outcomes in
line with CSP-OPT goals. According to the Palestine ICT Watch (March 2025), rural
broadband speeds in Gaza average just 0.8 Mbps following recent infrastructure
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disruptions, which underscores the necessity of our 200 MB monthly offline cache and
SMS fallback strategy.
ToR
Reference
Background
(ToR I)
Key Point
Our Interpretation & Response
Cooperative Work Agency
(CWA) established 2018;
gaps in governance, training
access, and regulatory
frameworks remain.
The platform must centralize training,
track governance metrics, and align
with CWA’s mandate—addressing
capacity gaps by digitizing curricula
and enabling real-time oversight of
cooperative performance.
We will implement a Laravel-backend
PWA that delivers interactive modules,
quizzes, and multimedia simulations—
ensuring content fidelity and
pedagogical soundness via
collaboration with CLIENT X content
consultants.
The Flutter PWA will support
Android 7+ devices with
service-worker caching, local SQLite
queue, and RTL Arabic interfaces—
serving all cooperative members
(trainers, CWA staff, and members)
and scaling beyond the initial cohort.
We will integrate an assessment
engine that maps quiz results to user
profiles, tracks completion rates, and
feeds analytics dashboards—
empowering CWA to monitor learning
outcomes against SMART targets
(e.g., 80 % pass rate within three
months).
Our plan embeds two-tier ToT
workshops, detailed SOPs, and a
90-day support SLA—covering system
updates, security audits, and user
support—ensuring a seamless
Objective 1
(ToR II)
Design/develop a Virtual
Cooperative Training Unit
within CWA—integrate
CLIENT X materials in an
interactive format.
Objective 2
(ToR III)
Ensure mobile-responsive,
offline-capable, multilingual
(English & Arabic)
accessibility for up to 70
users initially, scaling.
Objective 3
(ToR III)
Include pre/post
questionnaires, progress
tracking, and user profiles to
measure knowledge gains.
Objective 4
(ToR III)
Provide technical support,
staff training, security, and
post-launch maintenance for
a three-month period.
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transition and continuous platform
health.
2.3. Key Constraints & Success Factors
CWA’s Cooperative Training Unit must perform reliably under OPT’s challenging
conditions while delivering sustainable capacity. Below, we map each major constraint
to our mitigation strategies and define clear success factors that align with the ToR’s
SMART objectives.
Constraint
Intermittent
Connectivity &
Power Outages
Low Digital &
Arabic Literacy
Content
Relevance &
Update Frequency
Mitigation Strategy
• Offline-First PWA: Pre-cache
100 % of core assets within a
≤ 200 MB monthly budget.
• Local Queue & Sync: Use
SQLite/IndexedDB for offline
actions; auto-retry with exponential
backoff.
• SMS Fallback: Critical alerts and
reminders sent via SMS when data
is unavailable.
• Icon-Driven Navigation: Large,
intuitive icons for key actions.
• Audio Prompts: Play text as voice
in Arabic.
• RTL Layouts: Right-aligned text,
appropriate typography.
• Iterative UX Testing: 12
cooperative members validate
flows.
• Editors’ Dashboard: WYSIWYG
module editor for rapid updates.
• Quarterly SOP: Defined review
cycles, roles, and checklists.
• Community Feedback Loop:
In-app surveys and suggestion
widget feed into content backlog.
Success Factor
• ≥ 95 % sync success
during blackouts
(ToR III.A.1).
• ≤ 5 % module load
failures in rural field tests.
• ≥ 90 % task completion
in low-literacy UX audits
(ToR III.A.3).
• Positive user
satisfaction ≥ 4/5 in
surveys.
• New content live within
30 days of CWA request
(ToR III.A.2).
• ≥ 75 % of feedback
items actioned quarterly.
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• ISO 27001 Practices:
Confidentiality, Integrity,
Availability controls.
• OWASP/ISO Pen-Tests:
Remediate high/critical findings
within 7 days.
• Field-Level Encryption: AES-256
for sensitive fields.
• Local Hosting: Data resides in
OPT data centers.
Local Ownership & • Two-Tier ToT: Admin and
Handover
super-user workshops with
Capacity
hands-on exercises.
• Comprehensive SOPs &
Playbooks: Video guides,
run-books in Arabic/English.
• Governance Gate Reviews:
PClient Xt (Day 33) and Handover
(Day 50) checkpoints.
Security & Data
Privacy
Compliance
• Zero unresolved
high-severity
vulnerabilities at Go-Live
(ToR III.B).
• Audit report signed by
CWA security lead.
• CWA independently
manages platform by
Day 50 (ToR V).
• Successful
Exit-Readiness Checklist
completion.
2.4. Conclusion & ToR Alignment
By mapping each ToR requirement to targeted design and operational responses, we
have delivered a proposal that:
•
Digitalizes CLIENT X Content (ToR II.1–II.2): Interactive, bilingual modules with
embedded quizzes and analytics.
•
Ensures Resilience (ToR III.A & III.B): Offline-first PWA, SMS fallback, and
ISO-aligned security achieving ≥ 95 % sync success and zero high-severity
vulnerabilities.
•
Supports Accessibility (ToR III.A.3): RTL Arabic layouts, audio prompts, and
icon-driven navigation validated with ≥ 90 % low-literacy task success.
•
Embeds Capacity (ToR V): Two-tier ToT, SOPs, and formal governance gates
ensure CWA independently operates and sustains the platform by Day 55.
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These outcomes directly address the CSP-OPT’s goals—standardizing cooperative
training, expanding rural access, and securing local ownership—fulfilling the Terms of
Reference in full.
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3. Risk Management & Mitigation Strategies
3.1. Summary
Our risk management approach is integrated at every level of the 55-day delivery,
combining preventive, detective, and corrective controls to avoid schedule slippage,
quality lapses, or governance gaps. We begin with a Risk Register on Day 1, updating it
weekly during sprint reviews and governance gates. Automated monitoring and realtime dashboards track sync failures, performance anomalies, and security alerts—
triggering SMS notifications to CWA champions for immediate response.
Key risk domains and embedded controls include:
•
Connectivity & Power: Service-worker PWA caching, local SQLite queues, and
SMS fallback ensure 95 % offline sync success during simulated and real outages.
•
Low-Literacy & Language: RTL layouts, audio narration, and icon-driven flows are
refined through four iterative UX sprints with cooperative members, achieving
≥ 90 % task success.
•
Content Currency & Relevance: A live Editors’ Dashboard and in-app feedback
channels feed into a quarterly review SOP, ensuring new or revised modules go
live within 30 days of request.
•
Security & Compliance: We enforce ISO 27001-mapped policies, conduct
bi-weekly SAST/DAST scans, and remediate all high-severity findings within seven
days, with final OWASP pen-tests completed before go-live.
•
Handover Transition: Two-tier ToT for 15 CWA staff, daily handover workshops,
and exit-readiness reviews at Day 33 and Day 50 certify that CWA can operate the
platform independently by Day 55.
This layered and data-driven risk framework ensures that potential issues are surfaced
early, assigned clear owners, and resolved with documented actions—delivering a
robust, ToR-compliant solution on time and within scope.
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3.2. Risk Categories & Mitigation Measures
To ensure smooth delivery and sustainable operations, we categorize key risks across technical, user, content, security,
and governance domains. For each, we define likelihood, impact, early warning signals, detailed mitigation strategies, and
clear ownership—embedding accountability and rapid response into our 55-day plan.
Risk
Likelihood
Impact
Early Warning
Mitigation Strategy
Signals
Connectivity &
High
Power Outages
Training
• Sync-failure
- Offline-First Architecture: Pre-cache all
interruptions;
logs spike
lesson assets, quizzes, and UI shell under a
potential data loss
and user drop-off.
200 MB monthly cap.
• Multiple
- Local Queue & Auto-Sync: Persist user
helpdesk
actions locally (SQLite/IndexedDB), auto-retry
tickets for “no
every 5 min with exponential backoff, and
network”
surface a “Pending Items” indicator.
- SMS Fallback Channels: Configure SMS
gateway
for
critical
alerts
(e.g.,
quiz
deadlines), ensuring messages reach users
when data is unavailable.
- Outage Drills: Conduct two simulated
blackout drills (Days 30 & 40) to validate sync
recovery within 5 min of reconnection.
Low-Literacy &
Language Barriers
Medium
Reduced adoption; • Elevated
high error rates;
- Iterative Co-Design Workshops: Four UX
drop-off during sprint cycles with 12 cooperative members,
onboarding delays. “first-use” tests refining navigation, labels, and prompts.
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- Audio Guidance & Iconography: Embed
• Negative
text-to-speech
narration
for
lesson
scores on
introductions and use universally recognized
in-app usability
icons for actions (e.g., play, next).
surveys
- RTL & Arabic QA: Native Arabic UX
specialist reviews every screen for cultural
appropriateness and clear phrasing.
- Low-Literacy Usability Audit: Conduct a
formal audit with 10 users, aiming for ≥ 90 %
task success (e.g., “start quiz,” “submit
feedback”).
Content Staleness
& Irrelevance
Medium
Engagement drop;
• Surge in
- Editors’ Dashboard: Provide CWA with a
reduced learning
“content
live WYSIWYG editor to update text, media,
effectiveness;
outdated”
and quiz logic without code changes.
repetitive feedback suggestions
- Quarterly Content Review SOP: Document
loops.
roles, schedules, and quality criteria—assign
• Declining
two content leads to execute every 90 days.
quiz scores on
-
key modules
collects
Feedback
Integration:
real-time
In-app
suggestions
widget
and
bug
reports, auto-categorized in the content
backlog.
- Monthly Content Health Check: Automated
report on module usage, question difficulty,
and feedback trends to guide updates.
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Unauthorized data
• Failed
- ISO 27001–Aligned Controls: Implement
&
access;
SAST/DAST
role-based
Non-Compliance
reputational
builds
quarterly policy reviews.
Security Breaches
Low
damage;
regulatory fines.
-
access,
Regular
audit
SAST/DAST
logging,
&
and
Pen-Tests:
• Unusual login Automated scans on every build, plus two
attempts or
third-party OWASP Top 10 audits (pre-pClient
role-change
Xt and pre-go-live).
requests
-
Field-Level
Encryption:
AES-256
for
personal identifiers both in transit and at rest.
- Local Data Residency: Host all services and
backups within OPT-approved data centers,
meeting CLIENT X and local data protection
requirements.
Delayed Handover
& Capacity Gaps
Medium
Extended vendor
• Missed ToT
- Two-Tier ToT Program: Separate admin and
dependency;
attendance
super-user tracks with hands-on labs, followed
operational
by competency assessments. - Governance
disruptions
• Incomplete
Gate Reviews: Formal PClient Xt Gate at
post-launch.
SOP sign-offs
Day 33 and Handover Gate at Day 50 with
documented
readiness
checklists.
-
• Governance
Multimedia SOPs & Guides: Provide written
gate delays
SOPs, video tutorials, and quick-reference
cards in Arabic and English.
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- Shadow Mode Transition: CWA leads all
routine tasks for two weeks before Day 50,
with our team in advisory only.
3.3. Proactive Risk Controls
To stay ahead of potential disruptions, we incorporate preventive, detective, and corrective controls into our day-to-day
operations. These strategies run in parallel with development sprints, ensuring issues are addressed before they impact
users or milestones.
Strategy
Activation &
Process
Benefit
Frequency
1. Simulated
Days 30 & 40
- Disable network and power to a staging device for Validates offline
Outage Drills
(and post-major
2 hours.
resilience; confirms
release)
- Verify PWA loads UI shell and cached lessons.
sync recovery
- Execute queued actions (quiz submissions, feedback)
and measure time to sync once restored.
2. Daily Backup
Nightly backups;
- Perform automated PostgreSQL dump and MinIO Ensures disaster
& Restore
restore drill on
snapshot at 02:00 UTC daily.
Checks
Day 42
- On Day 42, CWA IT executes a scripted restore to a and data integrity
recovery readiness
secondary VM.
- Compare record counts and file integrity; log
RTO/RPO metrics.
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3. Bi-Weekly UX
Every 2 weeks,
- At each sprint review, conduct a 30-min UX
Catches usability
& Security
aligned with
walkthrough with CWA champions, focusing on new
regressions and
Reviews
sprint cadence
features.- Run automated SAST/DAST scans on staging
security flaws early
after every merge; surface high-severity alerts in Jira.
- Monitor sync-failure rate, API latency, and error logs
Enables immediate
Monitoring &
via Grafana dashboards.- Configure thresholds (e.g.,
incident response and
Alerts
> 5 % sync errors in 1 h) to trigger SMS alerts to CWA
minimizes downtime
4. Real-Time
Continuous
champions.- Escalate unresolved alerts after 2 h via
WhatsApp group.
5. SOP-Driven
Content Checks
Monthly
- Run “Content Health” report to flag modules with
Maintains content
< 50 % completion or low quiz scores.- Convene a
relevance and learning
1-hour content review meeting with CWA leads; assign
effectiveness
fixes or updates.- Track progress in the Editors’
Dashboard backlog.
Each strategy is scheduled in our project calendar and tied to measurable metrics—ensuring that risks are not only
identified early but also systematically mitigated in line with the Terms of Reference.
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3.4. Conclusion & ToR Alignment
Our risk management framework—spanning simulated outages, daily DR drills,
bi-weekly audits, real-time alerts, and SOP-driven content checks—directly addresses
CSP-OPT’s Terms of Reference:
•
Resilience (ToR III.A.1): Validated offline performance through scheduled outage
drills and real-time sync monitoring.
•
Usability
&
Accessibility
(ToR III.A.3):
Iterative
UX
reviews
ensure
Arabic/low-literacy workflows remain intuitive.
•
Content Quality (ToR III.A.2): Regular content health checks and editor tools
guarantee up-to-date materials.
•
Security Compliance (ToR III.B): Bi-weekly SAST/DAST and ISO-aligned practices
prevent and remediate vulnerabilities promptly.
•
Sustainable Handover (ToR V): Governance gates and SOPs embed local
capacity, ensuring CWA can operate autonomously from Day 55 onward.
This proactive, data-driven approach assures evaluators that Logic Craft will deliver a
robust, fully compliant Virtual Cooperative Training Unit—on time, on budget, and with
lasting impact.
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4. Sustainability & Handover Plan
4.1. Summary
Sustainability and handover aren’t afterthoughts—they drive every decision from Day 1.
We embed knowledge transfer, institutionalization, and financial planning into our core
delivery so that by Day 55, the CWA:
•
Owns
the
Technology
Stack:
All
infrastructure
is
provisioned
using
Infrastructure-as-Code (Terraform/Ansible), with fully scripted deployments,
automated backups, and a documented disaster-recovery run-book. A
mid-project restore drill validates our RTO ≤ 1 hour and RPO ≤ 15 minutes.
•
Masters Platform Operations: Six CWA champions (IT, content, SMS, support,
M&E, governance) participate in two-tier Training-of-Trainers sessions, shadowing
live operations for at least two weeks. They execute user provisioning, content
updates, quiz configuration, SMS campaign scheduling, and KPI report
generation—documented via signed competency checklists.
•
Secures Financial Viability: We deliver a 36-month OPEX model covering
hosting, SMS credits, software maintenance, and support. This includes tiered
service levels, break-even analyses, and a budget approval roadmap, ensuring
CWA can forecast and allocate funds without external subsidies.
•
Governance & Content Ownership: A quarterly Content Governance SOP—
co-signed by CWA and CLIENT X—details roles, review cycles, and version
control for all modules. In-app feedback channels and SMS micro-surveys feed
into a Content Backlog Dashboard, which CWA manages.
•
Institutionalizes
Continuous
Improvement:
Real-time
dashboards
and
automated alerts for sync errors, performance anomalies, and security incidents
notify CWA champions immediately. Bi-weekly governance gate reviews (PClient
Xt Gate at Day 33; Handover Gate at Day 50) ensure transparent decision-making
and formal sign-off of readiness criteria.
•
Focus-Group Translation Workshops: We’ll conduct rapid, remote and in-person
workshops in Ramallah and Gaza to harvest UI labels and audio scripts in the
predominant local dialects (e.g. Palestinian and Gazan colloquialisms).
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•
Dual-Dialect Audio Packs: Abdalazeez Shahateet will record all prompts and
navigational cues in both Standard Arabic and the two major dialects, packaged
as on-device language toggles at first launch.
•
Modular Language Packs: The UI uses a JSON-based resource loader so new
dialect or language packs (e.g. Dari, Swahili) can be added post-go-live without
code changes—simply by uploading the JSON and audio files via the admin
console.
•
Continuous Feedback Loop: In-app “Report Translation Issue” buttons allow
users to flag awkward phrasing, which feeds into our bi-weekly sprint backlog for
rapid refinement by the Arabic localization team.
By layering these controls—technical, operational, financial, and governance—our
handover plan guarantees that CWA not only inherits a fully functional training platform
but also the people, processes, and budgets required to sustain and scale it well beyond
the initial 90-day support period.
4.2. Sustainability Pillars & Activities
To guarantee long-term success, we structure sustainability around five pillars—
Technical Resilience, Institutional Capacity, Financial Viability, Content Governance, and
Community Ownership—each with detailed activities, deliverables, schedules, and
accountable owners.
Pillar
Activities
Deliverables
Schedule
1. Technical
• IaC Provisioning: Develop
• Terraform &
D 1–12; Drill
Resilience
Terraform modules and Ansible
Ansible Repos
D 42
playbooks for all environments—
development, staging, and
• “Tech
production—so new servers can
Resilience
be spun up in under 15 minutes.
Report”
• Automated Backups:
Configure daily PostgreSQL
• DR Run-Book
logical dumps, hourly MinIO
Document
snapshots, and weekly full-stack
snapshots to off-site storage.
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• DR Drill: On Day 42, CWA IT
restores the latest backup to a
clean VM, validates data integrity
(record counts, media
checksums), and confirms
application health.
• Monitoring & Alerting: Set up
Prometheus metrics and Grafana
alerts for CPU, memory,
sync-failure rate, and SSL
certificate expiry.
2.
• Champion Selection: Identify
• ToT
D 10–25;
Institutional
six CWA staff—two each from IT,
Attendance &
Assessments
Capacity
Content, and Governance—to
Assessment
D 36
serve as platform stewards.
Sheets
• Two-Tier ToT: Conduct
separate 3-day workshops for
• “Admin
Admins (user management,
Playbook”
dashboard use, backup &
(Arabic/English)
restore) and Super-users (content
editing, quiz config, SMS
campaigns).
• Video Tutorial
• Shadow Mode: For Days 26–
Library
36, champions perform daily
operations under vendor
supervision—provisioning users,
publishing modules, and
monitoring KPIs.
• Competency Assessments:
Evaluate each champion against
a checklist of 20 tasks; require
90 % pass rate.
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3. Financial
• OPEX Modeling: Build a
• “CWA OPEX
D 5–9;
Viability
36-month financial projection in
Workbook”
Sign-off D 28
Excel—covering server costs,
(Excel)
SMS credits (projected
5 SMS/user/month), support
• Budget
staffing, and software
Approval Memo
maintenance.
• Cost Validation Workshop:
Present model to CWA finance
team, adjust key assumptions
(e.g., hosting vs. cloud), and
finalize budget.
• Pricing Recommendations:
Develop tiered cost-recovery
options (e.g., cooperative
subscription, donor top-ups).
• Budget Sign-Off: Secure
written approval from CWA
CFO.
4. Content
• Editors’ Dashboard Rollout:
• “Content
D 12–20;
Governance
Deploy a WYSIWYG content
Governance
Workshop
management UI with version
SOP”
D 52
control and rollback capability.
• Governance SOP: Draft and
• Feedback
co-sign a quarterly review
Backlog
process—defining roles (Editor,
Dashboard
Reviewer, Approver), schedules,
and quality criteria (e.g.,
• Workshop
readability, accuracy).
Minutes
• Feedback Backlog: Configure
in-app and SMS feedback
widgets to auto-categorize
suggestions into a Trello board.
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• Quarterly Governance
Workshop: Facilitate a 2-hour
session with CWA and
cooperative reps to review
feedback and schedule updates.
5.
• In-App Surveys & SMS Polls:
• “Community
Polls
Community
Launch micro-surveys on module
Insights Report”
D 16/32/48;
Ownership
relevance, language clarity, and
Showcase
platform usability at Days 16, 32,
• Showcase
and 48.
Recordings
D 33 & 54
• Insights Dashboard: Build a
Tableau/PowerBI dashboard
• WhatsApp
aggregating survey data, quiz
Group Charter
performance, and usage
trends—accessible to
cooperative boards.
• Showcase Events: Host two
virtual “learning showcases” for
pClient Xt champions (Day 33)
and all cooperatives (Day 54) to
share successes and solicit
feedback.
• Community of Practice:
Establish a WhatsApp group for
cooperative trainers to share
tips, moderated by CWA
champions.
These detailed activities embed sustainability into every delivery phase, equipping CWA
and its cooperative members with the skills, processes, and governance needed to
self-manage, finance, update, and scale the Virtual Cooperative Training Unit well
beyond our initial engagement.
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4.3. 55-Day Handover Roadmap
Below is a granular, day-by-day handover plan that guides CWA from zero to full
ownership, with Logic Craft’s support tapering as capacity builds.
Phase
Days
Kick-Off &
1–5
Access Setup
CWA Activities
Logic Craft
Key
Support
Deliverables/Outcomes
• Approve
• Provision dev,
• Access matrix signed
platform access
staging, and
off.
for six
prod
champions;
environments via • Environments live.
assign roles.
Terraform.
• Review
architecture
• Deliver
overview and
“Infrastructure
IaC repos.
Onboarding
• Confirm
Guide.”
hosting
credentials and
SMS gateway
keys.
Backup &
6–
• Execute first
• Walk through
• Updated “DR
Restore
12
backup restore
DR steps;
Run-Book.”
on staging
observe CWA
Transfer
using run-book. execution;
• Validate data
troubleshoot
integrity and
issues.
• Restore drill report.
application
health.• Revise
DR guide as
needed.
Admin
10–
• Champions
• Coach daily on
• Competency checklists
Operations
25
perform user
JIRA ticket
(90 % pass).
provisioning,
handling; review
Training
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role
KPI exports;
assignments,
provide
and password
best-practice
resets daily.
tips.
• Sample KPI report.
• Generate
weekly KPI
reports (user
count, sync
rate).
Content
12–
• Champions
• Supervise
• Two updated modules
Management
28
update two
content edits;
live.
modules via
validate module
Editors’
formatting;
Dashboard.
assist in rollback
• Schedule and
scenarios.
Transfer
• Version control tested.
publish a new
quiz question
set.
• Roll back a
module to test
version control.
SMS
20–
• Champions
• Guide SMS
Campaign
30
design and
template
send first two
creation;
Handover
SMS campaigns troubleshoot
(quiz
gateway issues;
reminders,
review response
feedback
rates.
• SMS campaign log.
• Delivery analytics
report.
invitations).
• Monitor
delivery reports
and responses.
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33
• Present
• Provide
• PClient Xt Gate
Governance
pClient Xt KPIs
PClient Xt Gate
sign-off.
Gate
and sync logs
checklist;
PClient Xt
at Gate Review. facilitate review
• Demonstrate
meeting;
offline-drill
capture sign-off.
• Action log for Phase 2.
results and user
feedback
resolutions.
Super-User
34–
• Super-users
• Host
• Super-user
Training
40
practice
deep-dive
competency
advanced tasks: sessions on
configuring
analytics
quizzes,
customization
interpreting
and module
analytics, and
templating.
certification.
scheduling
content
reviews.
• Mentor new
CWA IT hires.
Shadow
41–
• CWA leads
• Observe in
• Completed Go-Live
Operational
50
full daily
advisory role;
checklist.
operations:
only intervene if
provisioning,
CWA requests
content
assistance.
Run
updates, SMS,
and support
• Validate final
triage without
governance
vendor
checklist.
intervention.
• Prepare final
Go-Live
checklist.
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Formal
51–
• Chair exit
• Issue
Handover &
55
governance
Handover
meeting;
Certificate;
• SLA live with 24 h
review all
deliver “Support
response.
deliverables
Playbook” and
against ToR.
contact matrix;
• Sign
activate ticketing
Handover
system for SLA.
SLA Kick-Off
• Handover Certificate.
Certificate;
agree support
SLA terms.
• Add CWA
contacts to SLA
roster.
Notes:
•
Overlap & Shadowing: From Days 26–36, CWA champions handle all tasks under
observation to build confidence.
•
Governance Gates: Formal approvals at Day 33 (PClient Xt Gate) and Day 50
(Handover Gate) ensure structured sign-off points.
•
Deliverable Artifacts: Each phase produces tangible outputs (guides, reports,
certifications) that comprise the handover package.
4.4 Proactive Continuity Controls
To ensure uninterrupted operations and smooth transition, we implement five Proactive
Continuity Controls—each with defined triggers, processes, metrics, and ownership.
Control
Trigger &
Process
Success Metrics
Owner
Frequency
1. Weekly
Every
• Automated
• RTO ≤ 1 hour;
DevOps
DR Restore
Monday at
backup from
RPO ≤ 15 min in
Engineer
Tests
02:00 UTC
production is
100 % of tests.
restored to the
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staging
environment.
• Run smoke tests: • Zero data
login, content
discrepancies.
load, quiz sync.
• Compare record
counts and file
checksums to
production.
• Log RTO and
RPO metrics;
adjust run-book if
RTO > 1 h or
RPO > 15 min.
2. Daily
Every
• Aggregate
• ≥ 95 % daily sync
Operations
Health
business day
previous 24 h
success.
Lead
Digest
at 08:00
metrics: sync
Emails
local time
success rate, API
• 100 %
errors, SMS
acknowledgment
delivery failures.
rate.
• Highlight any
metric outside
thresholds (e.g.,
sync < 95 %, error
rate > 1 %).
• Email dashboard
summary to all
CWA champions
and Logic Craft
leads.•
Champions
acknowledge
receipt and log
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any required
actions.
3. Real-Time
Continuous
• Grafana
• P1 incidents
Technical
Alerting &
monitoring
monitors: sync
resolved within 4 h;
Lead
failures, 5xx errors, < 2
Escalation
CPU/memory
escalations/month.
spikes, SSL expiry.
• On threshold
breach (e.g., > 5 %
sync errors in 1 h),
send SMS and
Slack alerts to
champions.
• If unaddressed
within 2 h,
escalate to
CLIENT X focal
point.
• Log incident in
JIRA with SLA
target of 4 h
resolution for P1
incidents.
4. Bi-Weekly
Every
• Review progress
• 100 % gate
Project
Governance
second
against PClient Xt
criteria met before
Manager
Gate
Friday at
Gate (Day 33) and
proceeding.
Reviews
14:00 local
Handover Gate
time
(Day 50) checklists.
• Confirm
• No unresolved
completion of
critical action items.
required
deliverables, risk
mitigation, and
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capacity transfer
tasks.
• Document
approvals or
action items in
meeting minutes;
assign owners and
due dates for any
gaps.
5. Quarterly
Every
• Generate
• ≥ 90 % modules
Content
Content
90 days
module-level
meet performance
Lead
Health
post-go-live
analytics:
targets.
Checks
completion rates,
average quiz
scores, feedback
• Backlog items
volume.
closed within
• Identify modules
30 days.
with < 60 %
completion or low
scores.
• Convene
Content
Governance
Workshop to
assign updates or
retire outdated
content.
• Track backlog
resolution within
30 days of
workshop.
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These controls—ranging from daily health emails to quarterly governance workshops—
establish a rigorous, data-driven framework that keeps the platform resilient, ensures
rapid incident response, and embeds continuous improvement into CWA’s operations.
4.5. Conclusion & ToR Alignment
Our comprehensive Sustainability & Handover Plan ensures full compliance with
CSP-OPT’s Terms of Reference:
•
Technical Resilience (ToR III.B): Automated backups, weekly DR drills, and
real-time monitoring guarantee ≥ 99 % uptime and RTO ≤ 1 hour.
•
Institutional
Capacity
(ToR V):
Two-tier
ToT,
shadow
operations,
and
competency assessments certify six CWA champions to manage platform
operations independently by Day 55.
•
Financial Viability (ToR V): A detailed 36-month OPEX model and budget sign-off
process secure long-term funding without external subsidies.
•
Content Governance (ToR III.A.2): Editors’ Dashboard, quarterly SOPs, and
in-app feedback loops empower CWA to keep materials current and
pedagogically sound.
•
Community Ownership (ToR I–II): Regular surveys, showcase events, and a
dedicated community-of-practice embed cooperative buy-in and ensure the
platform evolves with member needs.
This multilayered approach—covering technical infrastructure, people, processes, and
community engagement—positions CWA to fully own, operate, and sustain the Virtual
Cooperative Training Unit beyond our engagement, delivering lasting impact across
Gaza and the West Bank.
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5. Scope of Work & Deliverables
5.1. Detailed Summary
In just 55 days, we will deliver a production-ready Virtual Cooperative Training Unit by
executing nine targeted workstreams that align directly with CSP-OPT’s Terms of
Reference. Our approach:
1. Governance
&
Setup
(Days 1–5):
Rapidly
establish
project
charter,
communication protocols, and automated infrastructure provisioning—enabling
consistent, auditable deployments in under 15 minutes.
2. User-Centered Design (Days 6–11): Co-design RTL Arabic and low-literacy
interfaces with cooperative members, achieving ≥ 90 % task success and refining
flows through four iterative UX sprints.
3. Core Platform Development (Days 6–26): Build authentication, user profiles,
content management, quiz engine, SMS gateway integration, and offline sync
logic—validating each feature against predefined test cases.
4. Content Digitization (Days 12–26): Convert 100 % of CLIENT X’s Think.COOP,
Start.COOP, and My.COOP modules into interactive HTML5 lessons, pre-cache
all assets under 200 MB, and integrate pre/post assessments tied to user analytics.
5. Quality & Compliance (Days 27–39): Execute unit and integration tests (≥ 95 %
coverage), OWASP-aligned pen-tests, DAST scans, and WCAG AA audits—
remediating all high-severity findings before pClient Xt launch.
6. PClient Xt Rollout & Refinement (Days 26–33): Onboard two cooperatives in
Gaza and the West Bank, measure real-world performance (≥ 80 % module
completion, 95 % sync success), and deploy fixes within 24 hours.
7. Capacity Transfer (Days 10–44): Train six CWA champions via two-tier ToT
workshops, shadow operations for user management, content updates, and SMS
campaigns—backed by comprehensive playbooks and video tutorials.
8. Governance Gates: Conduct a PClient Xt Gate review at Day 33 and a Handover
Gate at Day 50, ensuring each milestone meets strict exit criteria before
proceeding.
9. Go-Live & Handover (Days 51–55): Complete full cooperative provisioning,
finalize KPI dashboards, sign the Handover Certificate, and activate a 90-day
support SLA.
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By mapping each deliverable—environment setup, code modules, digitized content,
compliance reports, pClient Xt results, ToT materials, and handover artifacts—to explicit
ToR clauses, we provide CWA and CLIENT X with a transparent, accountable, and
sustainable path to empower 4,500+ cooperative members with resilient, inclusive
training.
5.2. Major Workstreams
We structure delivery into nine tightly coordinated workstreams. Each combines detailed
sub-tasks, stakeholder engagement, and tangible outputs—guaranteeing evaluators
clear line-of-sight from ToR requirements to delivered functionality.
WS#
Workstream
WS1 Governance &
Kick-Off
Scope & Activities
Deliverables
• Project Charter & RACI:
• Project Charter,
Define objectives, roles,
RACI Matrix
Schedule
D 1–5
decision-makers, and
escalation paths.
• Risk Register
• Risk Register &
Communication Plan:
• JIRA & CI/CD
Identify top 20 risks, set
Config Report
mitigation owners, and
establish weekly status
cadence.
• Tooling Setup: Configure
JIRA epics, GitLab CI/CD
pipelines (with branches for
dev/staging/prod), Slack
channels, and shared
Confluence space.
• Kick-Off Workshop: Align
CLIENT X, CWA, and
pClient Xt reps on
requirements, success
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criteria, and handover
process.
WS2 Infrastructure
• IaC Development: Write
& PWA
Terraform modules for
Deployment
virtual networks, compute,
• IaC Repositories
storage, and DNS.
• Deployed
• Automated Provisioning:
Dev/Staging/Prod
Use Ansible for server
Envs
D 1–5
hardening, SSL provisioning,
and firewall rules.
• Cache Config
• PWA Shell Deployment:
Validation Report
Deploy Laravel API and
Flutter web build to prod;
configure service-worker
with App Shell caching.
• Connectivity Validation:
Test offline shell, asset
caching, and basic API calls
on representative Android
devices (Tecno Spark 7,
Samsung A10).
WS3 Arabic UX &
Accessibility
• Design System Setup:
• Arabic/RTL Style
Define RTL typography,
Guide
D 6–11
color contrast (WCAG AA),
icon set, and audio style. •
• UX Test Reports
Prototype Iterations:
Create Figma mockups for
• Accessibility
Login, Dashboard, Module
Checklist
Viewer, and Quiz screens;
translate into Arabic with
cultural localization.
• Usability Sprints: Run 4
rounds of testing with 12
low-literacy members—in
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person and remote—to
refine tap targets, prompts,
and audio cues.
• Final Style Guide:
Produce a documented
Arabic/RTL UI kit and
accessibility checklist.
• Backend API: Implement
• Auth, CMS, Quiz
Development
Laravel controllers for
& SMS Modules
& SMS
authentication (JWT), user
Integration
profiles, content retrieval,
WS4 Core
quiz submission, and
• Sync Engine
analytics endpoints.
Code
D 6–26
• Frontend Features: Build
Flutter components for
login, module list, content
viewer, quiz UI, feedback
widget, and “Pending
Items” queue.
• SMS Service: Integrate
third-party SMS API (e.g.,
Twilio) to send reminders,
feedback prompts, and
emergency alerts; develop
Laravel SMS command
scheduler.
• Sync Engine: Code local
queue manager, auto-sync
logic, and conflict
resolution.
• Content Import:
• Digitized Module D 12–26
Digitization &
Transform CLIENT X PDFs
Library (HTML5 +
Caching
and videos into HTML5
HLS)
WS5 Content
lessons; break videos into
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HLS streams with adaptive
bitrates.
• Quiz Sets
• Metadata & Taxonomy:
Tag modules with
cooperative type
(agricultural, tech, media)
• Pre-Cache
and CSP-OPT SMART goals
Configuration
(e.g., gender equity).
Report
• Quiz Authoring: Create
pre- and post-training
assessments within admin
UI, map to FHIR
Questionnaire resources.
• Pre-Caching Strategy:
Configure service-worker to
download next 3 hours of
content on sync, within a
200 MB cap.
WS6 QA, Security
& Compliance
• Automated Testing:
• QA & Security
Develop PHPUnit unit tests
Report
D 27–39
(≥ 95 % coverage) and
Cypress E2E scripts for core
flows.
• SAST/DAST Integration:
• Pen-Test
Configure SonarQube and
Summary
OWASP ZAP in CI pipeline;
enforce zero critical
vulnerabilities.
• Penetration Testing:
• Accessibility
Engage third-party auditor
Statement
for web/mobile OWASP
Top 10 review; remediate
high/critical findings within
7 days.
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• Accessibility Audit:
Conduct low-literacy UX
audit against WCAG AA;
adjust UI per findings.
WS7 Training &
Handover
• Champion Identification:
• ToT Certificates
D 37–44
Finalize 6 CWA champions
across IT, content, and
governance.
• Admin &
• ToT Curriculum: Develop
Super-User
two-tier training materials
Playbooks
covering admin functions
and super-user tasks,
including video demos and
• Handover
quick-reference cards.
Playbook
• Hands-On Workshops:
Deliver 3-day sessions,
assess competency via
practical tasks (user
provisioning, content edits,
SMS campaigns).
• Run-Book Finalization:
Compile all SOPs, scripts,
and checklists into a
consolidated Handover
Playbook.
WS8 PClient Xt
• Cooperative Onboarding: • PClient Xt
Launch &
Provision pClient Xt
Deployment
Refinement
accounts for 2 cooperatives;
Report
D 26–33
conduct virtual orientations.
• Performance Monitoring:
• Issue Log &
Track module completion,
Resolution
sync logs, quiz scores, and
Timestamps
SMS responses via
dashboards.
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• Issue Resolution SLA: Log
all critical bugs in JIRA;
hotfix within 24 hours.
• User Feedback
Collection: Deploy in-app
surveys and SMS polls;
analyze qualitative input.
WS9 Go-Live &
Formal Exit
• Full Provisioning:
• Go-Live
D 51–55
Bulk-create accounts for
Confirmation
remaining cooperatives;
send SMS onboarding links.
• Signed
• Exit Governance
Handover
Meeting: Review KPI
Certificate
dashboards, risk register
status, and Handover
• SLA
Checklist with CWA
Documentation
leadership and CLIENT X.
• Handover Certificate &
SLA Activation: Execute
formal sign-off; publish
Support Playbook and
contact roster; activate
90-day ticketing system.
5.3. Deliverables List & Schedule
Below is the comprehensive list of deliverables—each aligned to a specific workstream
and ToR clause—with detailed acceptance criteria and firm due dates within the 55-day
timeline.
Deliverable
Workstream
Description
Acceptance
Due
Criteria
WS1
Formal document
Signed by CLIENT
Charter &
defining scope,
X, CWA, and
RACI Matrix
objectives, roles,
Logic Craft Ltd;
Project
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governance structure,
uploaded to
communication plan,
Confluence;
and risk register.
RACI entries
complete for all 20
key tasks.
Report detailing
Successful demo of
Configuration
epic/sprint setup,
pipeline triggering
Report
branch strategy,
on commit, passing
automated pipelines for
build, test, and
build/test/deploy, and
deploy to staging.
JIRA & CI/CD
WS1
D5
notification hooks.
WS2
Production-ready
Live environments
Infrastructure
AWS/OPT data-center
accessible; PWA
& PWA Shell
environments with
shell loads offline
Laravel backend and
on test devices;
Flutter PWA deployed;
backend responds
service-worker caching
to API calls; SSL
enabled.
valid.
Complete Figma kit
Guide reviewed and D 11
Style Guide &
with RTL typography,
signed off by 3
Mockups
color palette, icon set,
CWA champions;
audio scripts, and
mockups annotated
high-fidelity mockups
with WCAG AA
for key flows.
contrast ratios and
Deployed
WS3
Arabic UX
D5
tap-target sizes.
UX Test
Reports
WS3
Findings from four
≥ 90 % task success
iterative UX sprints—
across all key
including task
workflows;
completion rates,
documented UI
qualitative feedback,
adjustments and
and improvement
sign-off by
actions.
participants.
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WS4
Auth, user
All unit/integration
Functional
management, content
tests pass; demo of
Modules
retrieval, quiz engine,
user login, module
feedback widget, SMS
access, quiz
scheduler, and offline
submission, SMS
sync components
send, and offline
implemented.
sync on devices.
Technical
Report validated by
SMS
documentation of local
Tech Lead; demo of
Integration
queue logic, sync retry
queued actions
Report
strategy, conflict
syncing after offline
resolution, and SMS
and SMS reminders
gateway integration
triggering correctly.
Core
Sync Engine &
WS4
D 26
D 26
details.
WS5
HTML5-based
100% of listed
Module
conversion of all
modules present;
Library
CLIENT X modules,
media pre-cache
with embedded HLS
test under 200 MB;
video streams,
quiz score
transcripts, and
submission and
interactive quizzes
retrieval verified.
Digitized
D 26
preloaded in the
Editors’ Dashboard.
Evidence of
Logs showing asset
Validation
service-worker and HLS
cache sizes;
Report
pre-cache strategy
successful offline
working within size
playback of
constraints on low-end
videos/quizzes;
Android devices.
manual verification
Pre-Cache
WS5
D 26
on 3 device types.
Summary of PHPUnit
≥ 95 % test
Compliance
coverage, DAST/SAST
coverage; zero
Report
results, and third-party
critical
OWASP pen-test
vulnerabilities
QA & Security
WS6
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findings—with
remaining; sign-off
remediation logs.
by QA/Security
Specialist.
Formal statement
≥ 90 % low-literacy
Compliance
confirming WCAG AA
task completion; all
Statement
compliance and
WCAG AA issues
low-literacy usability
resolved or
audit results.
documented for
Accessibility
WS6
D 39
future backlog.
Bilingual playbooks,
100% of six
& Competency
video tutorials,
champions achieve
Assessments
quick-reference cards,
≥ 90 % on practical
ToT Materials
WS7
D 44
and signed competency assessments;
checklists for Admin
materials uploaded
and Super-users.
to CWA repository.
Detailed summary of
≥ 80 % module
Deployment
pClient Xt onboarding,
completion; ≥ 95 %
Report & Issue
engagement metrics
sync success; all
Log
(module completion,
P1/P2 issues closed
sync success, SMS
within 24 h; report
response), user
accepted by CWA.
WS8
PClient Xt
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feedback, and JIRA
ticket resolution
timestamps.
WS9
Formal declaration of
Signed by CWA
Confirmation
full cooperative
Director IT and
& Handover
onboarding, system
CLIENT X; KPI
Certificate
stability metrics,
dashboards
exit-readiness checklist,
verified; SLA terms
and signed Handover
documented and
Certificate outlining the
communicated to
90-day SLA terms.
CWA champions.
Go-Live
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5.4. Conclusion & ToR Alignment
Our detailed Scope of Work and deliverables demonstrate direct fulfillment of
CSP-OPT’s Terms of Reference:
•
Governance & Setup (ToR V): Project Charter, RACI, and kickoff ensure clear
roles, decision authority, and stakeholder alignment from Day 1.
•
Platform Build (ToR II–III): Deployed infrastructure, Arabic UX, core modules, and
digitized CLIENT X content meet requirements for mobile responsiveness, offline
capability, and multilingual accessibility.
•
Assessment & Engagement (ToR III.A.2–III.A.3): Pre/post quizzes, SMS
reminders, and low-literacy audits deliver measurable learning outcomes and
≥ 90 % usability.
•
Quality & Security (ToR III.B): Automated tests, OWASP pen-tests, and
compliance statements confirm adherence to security and data-protection
mandates.
•
PClient Xt Validation (ToR IV): Onboarding two cooperatives, tracking ≥ 80 %
completion and 95 % sync success, and resolving issues within 24 h ensure
real-world reliability before scale.
•
Handover & Sustainability (ToR V): ToT materials, competency assessments,
Handover Certificate, and 90-day SLA provide CWA with the people, processes,
and support to operate and evolve the platform independently.
By tightly mapping each workstream and deliverable to specific ToR clauses—with
verifiable acceptance criteria—we establish a transparent, accountable framework that
assures evaluators Logic Craft will deliver a resilient, user-centered, and sustainable
Virtual Cooperative Training Unit.
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6. Technical Approach & Architecture
6.1. Summary
Logic Craft’s Technical Approach delivers a future-proof, resilient, and secure Virtual
Cooperative Training Unit by combining industry-leading technologies, rigorous design
patterns, and built-in sustainability mechanisms:
1. Modular Microservices Architecture:
o
Backend: Laravel (PHP 8.x) organizes functionality into separate modules—
Authentication, Content Management, Quiz Engine, Notification Service,
and Analytics—each with its own RESTful controller and database schema.
This separation ensures targeted scaling (e.g., spinning up additional Quiz
Engine instances during peak assessment windows) and clear maintenance
boundaries.
o
API Security: Every endpoint uses JWT via Laravel Sanctum, enforcing
role-based permissions. We implement OAuth 2.0 flows for administrative
functions, enabling token revocation and session timeouts to meet
heightened security standards.
2. Offline-First PWA with Adaptive Media Delivery:
o
App Shell & Service Worker: The Flutter-generated App Shell caches only
the critical UI framework (< 5 MB) on first load, then dynamically pre-caches
the next three hours of lessons, quizzes, and media chunks—maintaining a
≤ 200 MB offline cache budget.
o
Local Storage & Sync Logic: User interactions (quiz responses, feedback
submissions) queue in IndexedDB/SQLite. An intelligent sync engine
retries every 5 minutes with exponential backoff, logging sync metrics to
TimescaleDB for analytics. We validate a 95 % sync success rate under
2G/3G emulated networks and 12-hour blackout drills.
o
HLS Streaming: Videos are broken into multiple HLS bitrates (240 p, 360 p,
480 p). The client automatically selects the optimal stream based on
detected network type (cellular vs. Wi-Fi) and battery level, balancing
quality with resource constraints.
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3. Bilingual, Low-Literacy UX & Accessibility:
o
RTL & Arabic Localization: We deploy an RTL CSS framework, custom
fonts optimized for Arabic readability, and a translation layer that supports
Gaza idioms. A native Arabic UX specialist conducts linguistic QA on every
screen and audio script.
o
Icon & Audio-Driven Navigation: All primary actions use large, semantic
icons accompanied by on-tap audio prompts. Guided tutorials leverage
text-to-speech for terminology unfamiliar to low-literacy users. Four
iterative co-design sprints with cooperative members achieve ≥ 90 % task
completion on critical workflows.
4. Enterprise-Grade Security & Compliance:
o
Secret Management: HashiCorp Vault stores database credentials, API
keys, and encryption keys with automatic rotation every 90 days. Vault
integrates with CI/CD so no secrets reside in code or repos.
o
Encryption & Transport: All data in transit uses TLS 1.3 with Perfect
Forward Secrecy; AES-256 field-level encryption secures personal
identifiers at rest. Containers follow CIS Kubernetes benchmarks, and base
images are scanned daily for vulnerabilities.
o
Continuous Testing: SonarQube SAST and OWASP ZAP DAST run on
every merge request. Two third-party OWASP Top 10 pen-tests
(pre-pClient Xt & pre-go-live) ensure zero critical or high-risk findings
remain unresolved.
5. Interoperability & Future Integration:
o
FHIR R4 Endpoints: Our Laravel API exposes QuestionnaireResponse and
Observation resources, mapping quiz and competency data to standard
FHIR profiles.
o
OpenHIM Mediator: We include an OpenHIM configuration for
authentication, routing, and transformation to national HRIS/CBV
registries, ensuring seamless plug-and-play integration with OPT’s Health
Information Exchange.
By uniting these components—scalable microservices, robust offline capabilities,
inclusive UX, and airtight security—our technical approach not only fulfills but exceeds
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the Terms of Reference, laying a solid foundation for CWA’s independent ownership and
future evolution of the Virtual Cooperative Training Unit.
6.2. Architecture & Component Breakdown
Our platform is built on a layered, modular architecture that ensures each component
can be developed, tested, and scaled independently while maintaining tight integration.
Below is the detailed breakdown of each layer, its components, and key activities.
Layer
Presentation
Components
Description & Activities
Flutter PWAService-Worker
- Single-Codebase Delivery: Build
App Shell
with Flutter 3.x targeting web,
Android, and iOS, sharing 85 % of
code across platforms.
- App Shell Caching: Cache
HTML, CSS, and core JS (< 5 MB)
on first load; dynamic asset
caching for lessons and UI
modules.
- Responsive RTL UI: Implement
fluid grid layouts that adapt from
4″ to 7″ screens; right-aligned
Arabic text with custom Noto Kufi
font.
- Offline Indicator: “Pending
Items” badge with item counts
stored in local state.
Application
Laravel 10 APIAuthentication
- Modular Controllers: Separate
(JWT & OAuth 2.0) SMS
controllers for Auth, Users,
Scheduler
Content, Quiz, Feedback,
Analytics, and Notifications—each
with its own service layer and
repository pattern.
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- Security Flows: JWT for mobile
clients; OAuth 2.0 client
credentials flow for admin portals,
enabling token revocation and
refresh management.
- SMS Service: Use Twilio PHP
SDK in Laravel Scheduler jobs for
bulk reminders and one-off alerts;
track delivery receipts and
responses.
Data
PostgreSQL 15 (JSONB +
- Flexible Schemas: Store lesson
PostGIS)TimescaleDBRedis
metadata, user profiles, and quiz
templates in PostgreSQL with
JSONB for evolving structures; use
PostGIS to geo-tag cooperative
locations.
- Time-Series Analytics: Use
TimescaleDB for storing sync
events, login timestamps, and
SMS interactions—enabling
rolling-window queries and data
compression.
- Caching & Pub/Sub: Redis for
session tokens, rate-limiting
counters, and implementing a
Pub/Sub bus for event-driven
notifications.
Media &
MinIO Object
- S3-Compatible Storage: Host
Offline
StoreIndexedDB / SQLite on
HLS video segments, audio files,
Device
and images in MinIO; configure
CORS and signed URL access.
- Adaptive Streaming: Encode
videos at 240 p, 360 p, and 480 p;
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client selects stream based on
network type and battery status.
- Local Storage: Use IndexedDB
in PWA for caching JSON lesson
data and quizzes; fallback to
SQLite for large media on mobile
(via Flutter plugins).
- Sync Engine: Implement queue
management library to track local
changes and reconcile conflicts.
Interoperability OpenHIM MediatorFHIR R4
Server
- Mediation Layer: Configure
OpenHIM to handle
authentication, routing, and
transformation between our API
and external HRIS/CBV registries.
- Standardized Resources: Expose
Practitioner, PractitionerRole,
QuestionnaireResponse, and
Observation FHIR endpoints,
mapping internal data models to
FHIR profiles.
- Error Handling: Use HL7
ACK/NACK patterns and retry
policies—ensuring reliable
exchanges with external systems.
Security & Ops
HashiCorp VaultPrometheus
- Secrets Management: Store
& GrafanaELK Stack
database credentials, API keys,
and encryption keys in Vault;
automate rotation and inject
secrets at runtime via Kubernetes
secrets or environment variables.
- Metrics & Monitoring: Collect
JVM, PHP-FPM, and container
metrics in Prometheus; create
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Grafana dashboards for sync rates,
API latency, and resource
utilization.
- Log Aggregation: Forward
application and system logs to
Elasticsearch via Filebeat; visualize
and alert on security anomalies
(e.g., repeated failed logins).
This comprehensive, multilayered architecture ensures each requirement—from offline
resilience to FHIR interoperability—is addressed with specialized components, robust
integration patterns, and clear operational procedures. It provides a scalable,
maintainable foundation for the Virtual Cooperative Training Unit that CWA can
confidently operate and evolve.
6.3. Key Technical Innovations & ToR Alignment
Our solution incorporates cutting-edge features that go beyond standard e-learning
platforms, delivering measurable benefits and direct alignment with CSP-OPT’s Terms
of Reference.
Innovation
Description & Activities
Benefit
ToR
Alignment
Offline-First
- Combines App Shell caching
- Ensures 95 %+
Hybrid PWA
(< 5 MB) with dynamic
sync success in
pre-caching of lessons,
extended
videos, and quizzes
blackouts.
(≤ 200 MB) via service-worker.
- Maintains
- Implements local
continuous UX
IndexedDB/SQLite queue for
during 12 h power
all user actions (quiz answers,
outages.
III.A.1
feedback).
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- Sync engine with
exponential backoff and
conflict resolution.
Adaptive HLS
- Transcodes educational
- Balances quality
Media Delivery
videos into multiple HLS
with data
bitrates (240 p, 360 p, 480 p).
constraints,
- Client detects network type
reducing failed
(2G/3G vs. Wi-Fi) and battery
plays by 60 %.
III.A.2
level to choose optimal
stream.
- Provides “Wi-Fi only” toggle
for large downloads.
FHIR-Compliant
- Exposes FHIR R4 endpoints
- Enables seamless
Data Exchange
(QuestionnaireResponse,
future integration
Observation) via an OpenHIM
with national
mediator.
HRIS/CBV
- Maps internal quiz and
registries.
III.C
competency data to standard
FHIR resources.
- Implements HL7 ACK/NACK
patterns for reliable
interoperability.
AI-Assisted
- (Future phase) Deploys an
- Cuts content
II.1 & II.2
Content
on-prem Llama 2 engine to
update time by
(future)
Personalization
generate adaptive quiz
50 %; increases
distractors and video
learner
summaries from existing
engagement
modules.
through
- Uses user performance data
personalization.
to recommend remedial or
advanced content
dynamically.
- Configured to run on local
GPU servers.
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Integrated
- Integrates SonarQube SAST,
- Guarantees code
Security &
OWASP ZAP DAST, and
and infrastructure
Compliance
automated unit tests into
meet ISO 27001
Pipeline
GitLab CI/CD.
and OWASP
- Enforces zero critical/high
standards
vulnerabilities before merge.
out-of-the-box.
III.B
- Automates container image
scanning against CIS
benchmarks and automatically
rotates Vault secrets every
90 days.
Details & Benefits:
1. Offline-First Hybrid PWA: By splitting the App Shell (UI chrome) from content,
we minimize initial load times (< 1 sec on 3G) and ensure core navigation works
offline. The local queue manager captures user inputs seamlessly, synching them
once connectivity returns.
2. Adaptive HLS Media Delivery: Our media pipeline uses FFmpeg to generate
multiple HLS renditions. The client’s network-aware logic reduces failed video
loads by over 60 % during spotty connections, crucial for rural cooperatives.
3. FHIR-Compliant Data Exchange: We model quiz responses and competency
scores as FHIR QuestionnaireResponse and Observation resources. An OpenHIM
mediator handles authentication and mapping, enabling later plug-into the OPT’s
HIE without code changes.
4. AI-Assisted Content Personalization: Though scoped for future phases, this
innovation uses a fine-tuned Llama 2 model on local GPUs to auto-generate quiz
variants and video summaries—slashing manual update cycles and taClient Xring
learning paths based on user data.
5. Integrated Security & Compliance Pipeline: By embedding security scans and
container audits in CI/CD, we shift left on security, catching issues during
development and ensuring releases meet CLIENT X and local data protection
requirements.
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These innovations ensure the Virtual Cooperative Training Unit is not only fit for current
needs but also primed for future integration, personalization, and secure scale—fully
satisfying and extending CSP-OPT’s Terms of Reference.
6.4. Conclusion & ToR Alignment
Our Technical Approach & Architecture delivers a robust, scalable, and secure platform
precisely meeting CSP-OPT’s Terms of Reference:
•
Mobile-Responsive & Offline-Capable (ToR III.A.1–A.2): The Flutter PWA with
App Shell caching, service-worker pre-caching, and local queue guarantees
95 %+ sync success under 12-hour outages and keeps all core features functional
offline.
•
Bilingual & Accessible Design (ToR III.A.3): RTL Arabic layouts, audio prompts,
icon-driven navigation, and iterative low-literacy UX sprints achieve ≥ 90 % task
success, ensuring inclusivity for all cooperative members.
•
Assessment & Engagement (ToR III.A.2): Integrated quiz engine, SMS fallback
reminders, and badge-based incentives drive an 80 % module completion target
and maintain learner engagement in low-connectivity areas.
•
Security & Compliance (ToR III.B): Vault-managed secrets, TLS 1.3, AES-256
encryption, automated SAST/DAST, and third-party OWASP pen-tests enforce
zero critical vulnerabilities and full data protection compliance.
•
Interoperability Ready (ToR III.C): FHIR R4 endpoints and an OpenHIM mediator
ensure seamless future integration with national HRIS and CBV registries, aligning
with OPT’s OpenHIE framework.
•
Scalability
&
Maintainability
(ToR III.B):
Modular Laravel microservices,
containerized deployments via IaC, and automated CI/CD pipelines enable
horizontal scaling and rapid, auditable updates.
By integrating these technical innovations and practices, Logic Craft ensures the Virtual
Cooperative Training Unit not only satisfies but exceeds the functional and
non-functional requirements laid out in the Terms of Reference—equipping CWA with a
future-proof, user-centered platform they can confidently own and expand.
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7. Implementation Strategy & Deployment Phases
7.1. Detailed Summary
We execute a 55-day, three-phase rollout that combines rapid delivery with iterative
validation and embedded capacity building:
1. Phase 1 – PClient Xt Deployment & Validation (Days 1–33):
o
Days 1–5: Provision dev, staging, and production environments; deploy
Laravel backend and PWA shell; finalize Arabic/low-literacy UX.
o
Days 6–12: Import and pre-cache 100 % of CLIENT X modules; configure
quiz engine and SMS scheduler; complete automated tests (≥ 95 %
coverage) and initial security scans.
o
Days 13–26: Onboard two pClient Xt cooperatives (1 Gaza, 1 West Bank);
deliver Level 1 user training; monitor sync success (≥ 95 %) and module
completion (≥ 80 %).
o
Days 27–30: Collect user feedback via surveys and SMS polls; log issues in
JIRA and deploy fixes within 24 h.
o
Day 33 – PClient Xt Gate: Present deployment metrics, usability results,
and security audit to CWA/CLIENT X for formal sign-off.
2. Phase 2 – Staged Rollout & Capacity Transfer (Days 34–50):
o
Days 34–36: Bulk-provision remaining cooperative accounts; broadcast
SMS onboarding links.
o
Days 37–44: Conduct two-tier ToT workshops: Admins (WS7) on user
management and KPI reporting; Super-users on content edits, quiz config,
and SMS campaigns.
o
Days 45–49: Champions lead daily operations in shadow mode; host
governance workshop to finalize SOPs; perform final pen-testing and
accessibility audit.
o
Day 50 – Handover Gate: Validate champion competencies (≥ 90 %
practical assessment pass), SOP completeness, and system readiness for
full handover.
3. Phase 3 – Go-Live & Support Activation (Days 51–55):
o
Days 51–52: Confirm all accounts active; verify SMS routing and analytics
dashboards.
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o
Day 53: Hold exit governance meeting; review Handover Checklist and
sign the Handover Certificate.
o
Days 54–55: Deliver comprehensive playbooks, activate the 90-day SLA
ticketing system, and hand over support contacts and monitoring
dashboards.
Throughout all phases, we enforce 24-hour SLAs for critical issues, maintain real-time
dashboards, and engage CWA champions in daily stand-ups. This structured,
metrics-driven strategy—with formal PClient Xt and Handover Gates—ensures
evaluators that we will deliver a fully operational, ToR-compliant Virtual Cooperative
Training Unit and equip CWA to sustain and scale it independently.
7.2. Phase 1: PClient Xt Deployment & Validation (Days 1–
33)
Objective: Validate core functionality, usability, and performance in real cooperative
settings; secure PClient Xt Gate sign-off on Day 33.
Period
Tasks & Sub-Tasks
Owner
Deliverables
ToR Ref.
& Metrics
Days 1–5
- Governance & Setup:
PM &
• Project Charter
Finalize Project Charter,
DevOps
& RACI Matrix
RACI, and risk register
Engineer
• Environments
(WS1).
live & smoke-test
- Infra Provisioning: 3
pass
environments via
• Cache Config
Terraform/Ansible;
Report
II, III.B
configure DNS, SSL,
backups (WS2).
- PWA Shell Deploy: Laravel
+ Flutter build; App Shell
validation.
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Days 6–
- Content Import &
Lead
• Digitized
12
Pre-Cache: Ingest all
Developer
Modules & Quiz
CLIENT X modules;
& QA Lead
Sets live
configure HLS streams;
• Sync Engine
pre-cache next 3 hrs (WS5).
demo under
- Core Features: Deploy
200 MB cache
auth, CMS, quiz, SMS
• Test Reports
scheduler, and local queue
(95 % coverage,
(WS4).
zero failures)
III.A, III.B
- Automated Tests: PHPUnit
(95 %+), Cypress E2E.
Days 13–
- PClient Xt Onboarding:
Training
• PClient Xt
26
Create 200 pClient Xt
Officer &
Onboarding Logs
accounts; send SMS links;
Ops Lead
• ToT
run virtual orientation
Attendance &
sessions.
Competency
- User Training: Level 1 ToT
Sheets (≥ 90 %
for cooperative trainers
pass)
covering login, module
• Daily Health
access, quiz submission,
Digests (sync
feedback widget.
≥ 95 %,
- Real-Time Monitoring:
completion
Track sync success (target
≥ 80 %)
IV
≥ 95 %), module completion
(target ≥ 80 %).
Days 27–
- Feedback Collection:
UI/UX
• User Feedback
30
Deploy in-app surveys and
Specialist &
Report (survey
SMS polls on usability,
DevOps
response ≥ 60 %)
IV, III.A
content clarity, and technical
issues.
• Issue
- Issue Triage & Fixes: Log
Resolution Log
all critical P1/P2 issues in
(100 % critical
JIRA; implement hotfixes
fixes within SLA)
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within 24 h; validate in
staging then prod.
Day 33
- PClient Xt Gate Review:
PM &
• PClient Xt
Present PClient Xt
CLIENT
Deployment
Deployment Report
X/CWA
Report
(metrics, feedback, fixed
Steering
issues) to CWA/CLIENT X.
• Signed PClient
- Decision: Obtain formal
Xt Gate Checklist
IV
sign-off to proceed to
Phase 2 or iterate.
Key Success Criteria:
•
≥ 80 % module completion among pClient Xt users.
•
≥ 95 % offline sync success during 12-hour simulated blackout tests.
•
90 %+ ToT competency for trainers on core user tasks.
•
Zero open critical security or accessibility issues post-Phase 1.
This detailed breakdown ensures evaluators can trace every pClient Xt activity—
technical, training, and governance—directly back to CSP-OPT’s Terms of Reference,
demonstrating our rigorous, metrics-driven approach.
7.3. Phase 2: Staged Rollout & Capacity Transfer (Days 34–
50)
Objective: Scale platform to all cooperatives, complete champion training, and solidify
governance processes; secure Handover Gate sign-off on Day 50.
Period
Tasks & Sub-Tasks
Owner
Deliverables & Metrics
Days 34–
- Bulk Provisioning:
DevOps
• Bulk Provisioning
36
Create accounts for
Engineer
Report
remaining
& Ops
cooperatives (approx.
Lead
ToR Ref.
II, III.A
4,300 members).
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- SMS Onboarding:
• SMS Delivery Analytics
Send localized SMS
(delivery ≥ 98 %, CTR
links; monitor delivery
≥ 70 %)
and click-through
rates.
Days 37–
- ToT-Level 2
Training
• ToT Materials & Slide
40
(Super-User): 3-day
Officer
Decks
workshops covering:
• Super-User
• Content updates via
Competency
Editors’ Dashboard
Assessments (≥ 90 %
• Quiz configuration
pass)
V
and analytics
interpretation
• Workshop Attendance
• SMS campaign
Logs
design and scheduling
- Hands-On Labs:
Champions perform
tasks with guidance.
Days 41–
- Shadow Operations:
Training
• Shadow Ops Log (daily
44
Champions
Officer &
task completion)
independently
PM
execute daily tasks:
• Mentor Support Tickets
• User provisioning
(response ≤ 4 h)
V
• Module publishing
• SMS reminders
• KPI report
generation
- Mentorship:
Logic Craft provides
advisory support with
4-h response SLA.
Days 45–
- Governance
Content
• Governance Workshop
49
Workshop: Review
Lead &
Minutes
Content Backlog,
QA Lead
III.A, III.B
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finalize quarterly SOP,
• Final QA & Audit
and assign update
Reports (zero critical
cycles.
findings)
- Final QA &
• Signed SOP Document
Accessibility Audit:
Conduct third-party
OWASP retest;
validate WCAG AA
compliance on final
build.
- SOP Sign-Offs:
Obtain champion
approvals.
Day 50
- Handover Gate
PM &
V
Review: Present
CWA
• Handover Gate
readiness checklist
Steering
Checklist
covering:
• Champion
• Signed Approval to
competencies
Proceed to Phase 3
• SOP completeness
• System performance
metrics (uptime
≥ 99 %)- Sign-Off:
Formal approval to
enter Go-Live phase.
Key Success Criteria:
•
Bulk account creation completed without errors (zero failed records).
•
SMS CTR ≥ 70 %, ensuring broad awareness.
•
≥ 90 % super-user competency in advanced tasks.
•
Zero critical security or accessibility issues post-final audit.
This phase ensures comprehensive scale-up and champion readiness, with formal
governance reviews aligned to the ToR’s capacity-building and handover requirements.
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To ensure champion proficiency is rigorously assessed, we apply the following rubric. A
pass requires an average score ≥ 4.5 across all skills.
Skill Area
Excellent (5)
Good (4)
Satisfactory
Needs
(3)
Improvement
(≤2)
Platform
Completes
Completes
Completes in
Takes > 5 min or
Navigation
core tasks
in ≤ 3 min
≤ 5 min with
> 4 prompts;
(login,
with 1–2
3–4 prompts.
significant
navigation,
prompts.
errors.
content
access) in
≤ 2 min with
zero prompts.
Content
Publishes
Publishes
Publishes after Unable to
Publishing
module & quiz
with minor
guided
publish without
flawlessly, no
corrections
support
trainer
corrections
(≤ 1 edit).
(≤ 1 h).
intervention.
needed.
User & SMS
Creates user
Completes
Completes in
Cannot
Management
accounts &
in < 7 min
< 10 min with
complete
sends SMS
with one
step-by-step
independently.
batches in
retry.
guidance.
Resolves
Resolves in
Resolves in
Unable to
simulated sync
< 5 min with
< 10 min with
resolve without
or login error
one hint.
detailed
direct trainer
instructions.
input.
< 5 min, zero
errors.
Troubleshooting
in < 3 min.
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7.4. Phase 3: Full Go-Live & Support Activation (Days 51–
55)
Objective: Transition to full production use, formalize handover, and activate ongoing
support.
Period
Tasks & Sub-Tasks
Owner
Deliverables & Metrics
ToR
Ref.
Days 51–
- Final Provisioning:
DevOps
• Provisioning
52
• Verify all 4,500+
Engineer &
Confirmation Report
cooperative accounts
QA Lead
active with correct
• Load Test Report
roles.
(target: 1,000 users, < 2 s
• Confirm SMS gateway
API latency)
III.B
routing and fallback
setup.
- Performance Tuning:
• Run load tests
simulating peak 1,000
concurrent users.
• Adjust autoscaling
policies.
Day 53
- Exit Governance
PM & CWA
• Signed Handover
Meeting:
Director IT
Certificate
V
• Review KPI dashboards
(uptime ≥ 99 %, sync
• Signed Support SLA
≥ 95 %, completion
Document
≥ 80 %).
• Present PClient Xt &
Scale metrics and risk
register updates.
• Sign Handover
Certificate and Support
SLA.
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Days 54–
- Support Activation:
Operations
• Jira Service Desk Live
55
• Deploy ticketing
Lead &
system (Jira Service
Training
• Support Playbook &
Desk) with triage
Officer
Contact Roster
V
workflows.
• Provide CWA
• Q&A Session Minutes
champions with Support
Playbook, escalation
matrix, and monitoring
dashboards.
• Conduct final
knowledge-transfer
Q&A.
Key Success Criteria:
•
System stability validated: ≥ 99 % uptime and API latency < 2 s under load.
•
Formal sign-off on Handover Certificate and SLA executed.
•
Support infrastructure operational, with champions able to log and triage tickets
independently.
This final phase cements the transition from vendor-led operations to CWA ownership,
activating the 90-day SLA and ensuring all governance, technical, and support structures
are fully in place—fulfilling CSP-OPT’s Terms of Reference for a sustainable handover.
7.5.
Conclusion & ToR Alignment
Our structured, three-phase implementation ensures that Logic Craft meets and exceeds
CSP-OPT’s deployment requirements:
•
PClient Xt Validation (ToR IV): Phase 1 proves core platform functionality—
mobile responsiveness, offline sync, SMS fallback, and Arabic/low-literacy UX—
with real cooperatives, achieving ≥ 80 % module completion and ≥ 95 % sync
success before PClient Xt Gate.
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•
Capacity Transfer (ToR V): Phase 2 embeds CWA champions through two-tier
ToT, shadow operations, and governance workshops, certifying ≥ 90 % champion
competency and formalizing SOPs at the Handover Gate.
•
Sustainable Handover (ToR V): Phase 3 transitions all operations—account
provisioning, performance tuning, and support activation—culminating in a
signed Handover Certificate and 90-day SLA to ensure ongoing resilience and
autonomy.
By aligning each phase with specific ToR clauses and embedding formal review gates,
our rollout minimizes risk, accelerates local ownership, and delivers a fully operational,
sustainable Virtual Cooperative Training Unit within 55 days.
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8. Quality Assurance & Monitoring & Evaluation
8.1. Detailed Summary
To guarantee both platform quality and project impact, we execute a layered
QA & M&E program that spans from development through post-launch:
•
Automated “Shift-Left” Testing:
o
Unit & Integration: PHPUnit covers all business logic (models, services,
controllers), enforcing ≥ 95 % coverage. Integrated mocks and in-memory
databases validate edge cases before merge.
o
End-to-End (E2E): Cypress scripts mimic real cooperative workflows—
login, content navigation, quiz flow, offline queue, and SMS triggers—
running on every sprint to catch regressions early.
o
Security Scans: SonarQube SAST runs on every commit; OWASP ZAP
DAST spins weekly against staging. We block merges on any new critical
or high severity findings, remediating within 5 days.
•
Manual & Third-Party Validation:
o
Low-Literacy Usability Sprints: Four field sessions with 12 cooperative
members assessing key tasks; we iterate UI refinements to achieve ≥ 90 %
task success (e.g., starting a quiz, viewing results).
o
Accessibility Audits: WCAG AA manual checks on contrast, keyboard
navigation, and screen-reader compatibility. Issues are triaged and
resolved within the next sprint.
o
Penetration Tests: Two full OWASP Top 10 assessments (pre-pClient Xt
and pre-go-live) by a certified external firm. All critical/high findings receive
documented fixes within 7 days.
•
Real-Time Monitoring & Alerts:
o
Metrics Collection: Prometheus scrapes application, container, and
sync-engine metrics (CPU, memory, HTTP latency, sync error rate).
o
Dashboards & Alerts: Grafana dashboards display uptime, sync success,
and SMS delivery; threshold breaches (e.g., sync < 95 %) trigger SMS/Slack
alerts to CWA champions and our on-call engineer for 4-hour response.
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•
Monitoring & Evaluation (M&E):
o
SMART Indicators: We track module completion, sync success, CSAT,
champion competency, and content update turnaround against defined
targets.
o
Data Sources: Automated analytics (TimescaleDB), in-app surveys, SMS
micro-polls, and ToT assessment results feed into a weekly M&E
dashboard.
o
Review Cadence: Weekly stand-ups review KPIs; quarterly logframe
workshops with CWA and CLIENT X adapt targets and refine activities
based on evidence.
•
Continuous Improvement Loops:
o
QA & M&E findings drive bi-weekly sprint retrospectives, ensuring that
critical issues—from security gaps to UX pain points—are prioritized and
resolved.
o
Quarterly governance workshops translate data insights into updated
SOPs, content revisions, and technical refinements.
8.2. Quality Assurance Framework
Our QA framework combines automated, manual, and external testing to ensure the
platform is robust, secure, and user-friendly. Each activity has clear tools, processes,
owners, and success criteria.
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QA Activity
1. Automated
Unit &
Integration
Tests
Purpose
Verify core business
logic and API
interactions
Tools & Techniques
• PHPUnit for Laravel
• Mockery for
dependency injection
• In-memory SQLite for
isolation
Frequency
On every
commit;
nightly full
run
Owner
QA Lead
(Mahmoud)
Success Criteria
• ≥ 95 % code
coverage
2. End-to-End
(E2E) Testing
Validate critical user
workflows in a
production-like
environment
• Cypress for web flows
• Appium for mobile
PWA
• Test scenarios: login,
module navigation, quiz
flow, offline queue, SMS
trigger
• SonarQube integrated
in GitLab CI
• Custom quality gates
for duplication,
complexity,
vulnerabilities
• OWASP ZAP CI
integration
• Automated spider and
attack scripts targeting
REST endpoints and
service-worker cache
URLs
Every sprint;
pre-release
QA
Engineers
• Zero failing
tests on merge to
main
• 100 % pass on
20 core scenarios
• No regressions
from previous
sprint
On merge
request;
weekly full
scan
DevOps &
QA Lead
• Zero
critical/high issues
Weekly full
scan;
pre-pClient
Xt
Security
Specialist
3. Static Code Detect code smells,
Analysis (SAST) security vulnerabilities,
and maintain coding
standards
4. Dynamic
Application
Scanning
(DAST)
Identify runtime
vulnerabilities in APIs
and web endpoints
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• No new blocker
issues introduced
• Zero critical
vulnerabilities
• All high and
medium issues
documented with
remediation plans
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• AXE Browser Extension
• Keyboard-only
navigation tests
• Screen-reader
walkthrough
(NVDA/VoiceOver)
• Low-literacy user
scripts
6. Low-Literacy Test real user
• In-person/remote
Usability
performance and
sessions with 12
Sprints
comprehension among representative users
cooperative members • Observational
with limited digital
checklists
literacy
• Task completion timed
tests (e.g., start quiz in
< 30 s)
7. Third-Party
Validate security
• ISO-certified external
Penetration
posture against
auditor (e.g.,
Testing
industry standards and SecureZambia Ltd.)
OWASP Top 10 threats • Black-box testing on
staging and prod
environments
8. Performance Confirm system
• JMeter scripts
& Load Testing stability and
simulating up to 1,000
performance under
concurrent users
expected load
• Stress tests on sync
engine and API
endpoints
5. Manual
Accessibility
Audit
Ensure WCAG AA
compliance and
usability for
low-literacy,
Arabic-RTL users
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Pre-pClient
Xt &
pre-go-live
UI/UX
Specialist
(Nzilani)
• ≥ 90 % task
success in
low-literacy audit
• Zero WCAG AA
critical violations
Four
iterations
during
Phase 1
UX Lead &
Training
Officer
• ≥ 90 % task
success for core
flows
• Qualitative
feedback logged
and prioritized
Pre-pClient
Xt and
pre-go-live
Security
Specialist
Pre-go-live
DevOps
Engineer
• Zero critical
findings
• All high-risk
findings
remediated within
7 days
• p95 API latency
<2s
• No errors under
load
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9. Release
Health Checks
Final verification
before each
production release
10.
Post-Release
Monitoring
Detect and respond to
issues in live
environment
• Automated smoke
tests
• Checklist: env
variables, migrations,
backup health, certificate
validity
• Prometheus & Grafana
(sync rates, error rates,
resource usage)
• ELK for log anomaly
detection
• PagerDuty alerts for P1
incidents
Every release
Release
Manager
• All smoke tests
pass
• Release
checklist signed
off by PM
Continuous
Operations
Lead
• 24 h mean time
to detection
• P1 incidents
resolved
within 4 h
Process Flow:
1. Development Stage: Developers write unit and integration tests; code merges trigger SAST/SAST scans.
2. Staging Validation: E2E tests, DAST scans, and performance tests run automatically; manual usability sprints and
accessibility audits occur.
3. Pre-Release Gate: Third-party pen test and final load tests certify readiness. Release health check ensures
environment stability.
4. Post-Release: Real-time dashboards and alerts monitor production; weekly QA reviews track trends and feed back
into sprint planning.
This rigorous, multi-layered QA framework ensures the Virtual Cooperative Training Unit is secure, performant, and
user-friendly—directly satisfying CSP-OPT’s requirements for reliability, accessibility, and data protection.
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8.3. Monitoring & Evaluation Plan
Our M&E plan uses a combination of system analytics, user feedback, and field assessments to measure progress against
CSP-OPT’s SMART goals. We track leading and lagging indicators, source data automatically where possible, and convene
regular reviews to adapt activities.
Indicator
Definition
Baseline
Target
Data Source
Module
% of assigned
0 % (at
≥ 80 % within TimescaleDB analytics
Completion
modules
Go-Live)
first month
Rate
completed by
N/A
≥ 95 % under Sync logs (Redis &
Frequency
Owner
Weekly
M&E Lead
Daily
Operations
(module completion logs)
users within
30 days of
assignment
Offline Sync
% of queued
Success Rate
actions (quiz
simulated
submissions,
blackouts
TimescaleDB)
Lead
feedback)
successfully
synced after
network
restoration
User
Average rating
Satisfaction
on in-app survey
(CSAT)
(scale 1–5)
N/A
≥4/5
In-app CSAT surveys;
average
SMS micro-polls
Monthly
UX Lead
assessing overall
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usability and
content
relevance
Champion
% of CWA
0%
≥ 90 %
ToT assessment
Post-ToT
Training
Competency
champions
(pre-ToT)
post-ToT
checklists
sessions
Officer
N/A
≤ 30 days
JIRA content backlog
Quarterly
Content
passing practical
assessments on
core tasks (user
management,
content update)
Content
Average days
Update
from CWA
Turnaround
content request
Time
to publication of
timestamps
Lead
updated module
System
% of time the
Uptime
0 % (Day 1)
≥ 99 %
Prometheus uptime
Continuous
DevOps
production
monthly
metrics
(daily avg)
Engineer
environment is
uptime
operational and
responding (excl.
scheduled
maintenance)
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Security
Number of
Compliance
N/A
Zero
SonarQube & OWASP
Pre-pClient
QA/Security
critical/high
critical/high
ZAP reports; pen-test
Xt &
Lead
vulnerabilities
findings
summaries
Monthly
Quiz analytics (FHIR
Per training
Content
cycle
Lead
found in
SAST/DAST or
pen-tests
Learning
% increase in
Pre-training ≥ 30 %
Impact
quiz scores
average
between
score
improvement QuestionnaireResponse)
pre- and
post-training
assessments
8.3.1.
M&E Activities & Cadence
1. Automated Dashboarding:
o
Weekly dashboards delivered to CWA and CLIENT X via Google Data Studio, covering Module Completion,
Sync Success, and Uptime.
o
Daily health digests emailed for critical metrics (sync < 95 %, CSAT < 4).
2. In-App & SMS Surveys:
o
CSAT and targeted usability questions deployed monthly via in-app modals.
o
SMS micro-polls for quick feedback on new content or system changes.
3. ToT Assessments:
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o
Practical exams after each training tier, logged in competency checklists; results aggregated to track
champion readiness.
4. Field Focus Groups:
o
Quarterly virtual/in-person FGDs with cooperative members to assess perceived learning impact and identify
emerging needs.
5. Logframe Workshops:
o
Bi-annual reviews of indicators, baselines, and targets with CWA and CLIENT X to refine the logframe and
realign activities.
6. Continuous Learning Loop:
o
M&E findings feed into bi-weekly sprint planning and quarterly governance workshops, ensuring data-driven
improvements.
This detailed M&E plan ensures transparent, quantifiable, and actionable measurement of the Virtual Cooperative
Training Unit’s effectiveness—providing evaluators with clear evidence of impact and adaptive management in line with
the Terms of Reference.
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8.4 Conclusion & ToR Alignment
Our comprehensive QA & M&E framework not only validates the platform’s technical
integrity but also measures its real-world impact—directly fulfilling CSP-OPT’s Terms of
Reference:
•
Reliability & Security (ToR III.B):
o
Automated unit/integration tests ensure ≥ 95 % code coverage and zero
regressions.
o
OWASP ZAP and external pen-tests certify zero critical/high vulnerabilities
pre-pClient Xt and pre-go-live.
o
Continuous monitoring (Prometheus, Grafana) maintains ≥ 99 % uptime
and rapid incident response.
•
Usability & Accessibility (ToR III.A.3):
o
Low-literacy usability sprints achieve ≥ 90 % task success on core
workflows.
•
o
WCAG AA audits guarantee accessible design for RTL Arabic users.
o
In-app surveys and SMS polls track CSAT (target ≥ 4/5) monthly.
Learning Effectiveness (ToR III.A.2 & IV):
o
Module Completion Rate (target ≥ 80 % in 30 days) and quiz score
improvements (≥ 30 %) demonstrate measurable knowledge gains.
o
Offline Sync Success (target ≥ 95 %) ensures uninterrupted training in rural
blackout conditions.
•
Capacity Building & Handover (ToR V):
o
Champion competency assessments (target ≥ 90 % pass) confirm CWA’s
ability to manage and evolve the platform.
o
Content Update Turnaround (target ≤ 30 days) and quarterly governance
workshops embed sustainable processes.
•
Adaptive Management:
o
Weekly dashboards and bi-annual logframe workshops enable data-driven
refinements, keeping the platform aligned with evolving cooperative
needs.
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Through this layered approach—combining automated QA, manual testing, real-time
monitoring, and rigorous M&E—we provide evaluators with clear, documented evidence
of both the platform’s technical soundness and its tangible contributions to cooperative
capacity building in the OPT.
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9. Team Composition & CVs
9.1. Detailed Summary
Our team brings together 10 seasoned professionals with a blend of regional insight,
cooperative development expertise, and cutting-edge technical skills. At the helm,
Shirley Mwangi (Project Manager) and Amani Yusuf (Alternate PM) coordinate
governance, risk management, and stakeholder engagement, ensuring alignment with
CSP-OPT goals. The technical backbone comprises Andrew Kibe (Lead Developer) and
Isaak Mogetutu (Senior Developer), who architect and implement the Laravel
microservices and IaC pipelines, while Yasser Elshantaf leads the Flutter PWA and offline
sync engine. Abdalazeez Shahateet, our Arabic Developer, guarantees seamless RTL
and audio localization, and Nzilani Simu drives inclusive, low-literacy UX design.
On the assurance side, Mahmoud Sadik (QA & Security Specialist) embeds automated
testing and OWASP-aligned security across the CI/CD pipeline, and Loay Qubajeh
(Training & Support Officer) facilitates two-tier ToT and helpdesk processes to embed
operational capacity within CWA. Khaled Al Sabawi crafts and governs CLIENT
X-aligned content, ensuring pedagogical rigor and timely updates. Together, this
cross-functional team ensures every project phase—from infrastructure provisioning
through pClient Xt validation to formal handover—is executed with precision, speed,
and sustainability in mind.
9.2. Team Structure & Roles
Each team member brings specialized expertise and clear accountabilities to ensure
seamless delivery, quality, and sustainability.
Name
Role
Key Responsibilities
Shirley
Project
- Lead overall project planning, execution, and
Mwangi
Manager
reporting.
- Convene and chair governance gates (Kick-Off,
PClient Xt, Handover).
- Manage risk register and mitigation plans.
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- Liaise with CLIENT X, CWA leadership, and
donors; secure timely approvals.
Amani Yusuf
Alternate
- Support Shirley in schedule tracking and quality
Project
assurance oversight.
Manager
- Coordinate pClient Xt and scale-up logistics across
Gaza and West Bank.
- Oversee JIRA issue management and ensure SLA
compliance.
- Step in as acting PM during Shirley’s travel or
absence.
Andrew Kibe
Lead
- Architect Laravel microservices and database
Developer
schemas.
- Write core API modules (auth, content, quiz,
analytics).
- Develop Infrastructure-as-Code (Terraform,
Ansible) for automated environment provisioning.
- Conduct code reviews and mentor junior
developers.
Yasser
Alternate
- Lead Flutter PWA development, ensuring offline
Elshantaf
Technical
sync engine and SMS integration.
Lead
- Optimize client-side performance and caching
strategies.
- Translate design prototypes into RTL,
audio-enabled interfaces.
- Support Andrew on backend integration points
and interop layer.
Isaak
Senior
- Implement microservice modules (notifications,
Mogetutu
Developer
reporting, analytics).
- Tune database performance (PostgreSQL,
TimescaleDB).
- Build and maintain CI/CD pipelines and
automated test suites.
- Lead performance and load-testing efforts.
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Abdalazeez
Arabic
- Implement RTL CSS, Arabic typography, and script
Shahateet
Developer
directionality.
- Integrate text-to-speech audio prompts and
localized iconography.
- Perform linguistic QA and cultural validation of all
UI text and audio.
- Assist with Arabic content indexing and metadata
tagging.
Nzilani Simu
UI/UX
- Design low-literacy, icon-driven workflows and
Specialist
prototype interactive mockups.
- Lead four iterative usability sprints with
cooperative members.
- Conduct manual WCAG AA audits and low-literacy
task success tests.
- Produce final style guides, accessibility checklists,
and UX reports.
Mahmoud
QA & Security - Define and enforce QA processes: unit,
Sadik
Specialist
integration, E2E tests.
- Integrate SonarQube and OWASP ZAP into CI/CD;
manage vulnerability remediation.
- Coordinate third-party OWASP Top 10 pen-tests
and oversee fix implementation.
- Monitor production logs and security alerts for
incident response.
Khaled
Lead Content
- Digitize CLIENT X materials into HTML5 and HLS
Al Sabawi
Developer
video modules.
- Author pre/post-training quizzes mapped to FHIR
Questionnaire resources.
- Maintain content taxonomy aligned to CSP-OPT
SMART goals and cooperative types.
- Chair quarterly content governance workshops
and manage feedback backlog.
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Loay Qubajeh Training &
- Develop and deliver two-tier ToT curricula (Admin
Support
& Super-user).
Officer
- Create bilingual playbooks, quick-reference
guides, and video tutorials.
- Manage helpdesk setup and champion
mentorship; triage tickets per SLA.- Facilitate
shadow operations and final knowledge-transfer
Q&A sessions.
9.3. Key Personnel Short Profiles
Shirley Mwangi – Project Manager
•
Experience: 12 years managing complex ICT and e-learning initiatives for
UNDP, UNICEF, and major NGOs across East Africa.
•
Notable Project: Led UNICEF’s Mobile Health Worker Training Platform for
8,000 users in Kenya/Uganda—delivered on a 6-month timeline, under budget
by 10 %, with 98 % uptime.
•
Expertise: Governance frameworks (PRINCE2/Agile hybrid), multi-stakeholder
coordination, risk management (maintained CPI ≥ 0.95 across projects), and
budget control (average cost variance < 5 %).
•
Education & Certification: MBA (Project Management), PMP, Scrum Master.
Amani Yusuf – Alternate Project Manager
•
Experience: 8 years coordinating regional digital health and education
programs in East Africa and the Middle East.
•
Notable Project: Supported a World Bank-funded e-learning rollout in Tanzania
(5 regions, 15,000 users), achieving 85 % module completion within 3 months.
•
Expertise: JIRA/Confluence administration, SLA development (designed 24/7
support model with 95 % SLA compliance), and bilingual stakeholder
engagement.
•
Education & Certification: BSc Information Systems, ITIL Foundation.
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Andrew Kibe – Lead Developer
•
Experience: 8+ years in full-stack development and DevOps for government
and health sectors.
•
Notable Project: Architected Kenya Health e-Certification platform—processing
200,000+ certificates/month; implemented zero-downtime deployments via
blue/green pipelines.
•
Expertise: Laravel, Docker/Kubernetes, Terraform/Ansible, TDD (100 % code
coverage in critical modules).
•
Education & Certification: BEng Software Engineering; Certified Kubernetes
Administrator (CKA).
Yasser Elshantaf – Alternate Technical Lead
•
Experience: 7 years building offline-first mobile solutions for low-connectivity
environments.
•
Notable Project: Led development of a refugee camp health kiosk PWA in West
Bank—reduced data sync failures by 70 % via robust queue management.
•
Expertise: Flutter, IndexedDB/SQLite sync engines, SMS gateway integration
(600,000 messages/month throughput).
•
Education & Certification: BSc Computer Science; Google Flutter Certified
Developer.
Isaak Mogetutu – Senior Developer
•
Experience: 10 years in high-throughput data platforms for logistics and finance.
•
Notable Project: Optimized a logistics tracking system handling 50 million
events/day—improved query performance by 60 % via TimescaleDB
partitioning.
•
Expertise: PostgreSQL performance tuning, Redis caching, JMeter load testing,
microservices.
•
Education & Certification: MSc Agribusiness Engineering; Certified PostgreSQL
DBA.
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Abdalazeez Shahateet – Arabic Developer
•
Experience: 6 years focusing on RTL and localization for Arabic-language apps.
•
Notable Project: Implemented Arabic PWA for a regional e-commerce
platform—improved user retention by 35 % through cultural UX enhancements.
•
Expertise: CSS-in-JS RTL frameworks, Noto-based font optimization,
text-to-speech integration, linguistic QA.
•
Education & Certification: BA Multimedia Design; Certified Localization
Engineer.
Nzilani Simu – UI/UX Specialist
•
Experience: 9 years designing inclusive interfaces for low-literacy and rural
audiences.
•
Notable Project: Designed a public health information kiosk UI serving 12,000+
rural users—raised engagement by 40 % and reduced help-desk tickets by 50 %.
•
Expertise: Co-design workshops, WCAG AA compliance, prototype testing with
assistive tech, iconography.
•
Education & Certification: BSc Interaction Design; Certified UX Professional
(NN/g).
Mahmoud Sadik – QA & Security Specialist
•
Experience: 8 years in security and QA for fintech and digital health platforms.
•
Notable Project: Built a CI/CD security pipeline for a banking app—integrated
SonarQube, ZAP, and CIS benchmarks, reducing vulnerabilities by 90 % over
12 months.
•
Expertise: OWASP Top 10, ISO 27001 auditing, automated test orchestration,
incident response.
•
Education & Certification: MSc Cybersecurity; ISO 27001 Lead Auditor.
Khaled Al Sabawi – Lead Content Developer
•
Experience: 5 years digitizing technical training materials for cooperative and
agricultural sectors.
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•
Notable Project: Converted CLIENT X cooperative modules into HTML5 and
HLS for 10,000 learners in MENA—cut content update cycles from 60 days to
20 days.
•
Expertise: e-learning authoring, FHIR Questionnaire mapping, content
governance, interactive simulation design.
•
Education & Certification: MSc Agricultural Development; Certified e-Learning
Specialist.
Loay Qubajeh – Training & Support Officer
•
Experience: 4 years leading bilingual training and support for NGO platforms in
Gaza and the West Bank.
•
Notable Project: Rolled out an NGO’s e-learning platform to 5,000 users—
reduced onboarding time by 40 % and maintained 95 % first-contact resolution
via helpdesk.
•
Expertise: ToT design, helpdesk implementation (Jira Service Desk),
instructional design for low-literacy audiences.
•
Education & Certification: BA Education Technology; Certified Technical
Trainer.
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10. Organizational Capacity & Experience
10.1.Enhanced Organizational Capacity Summary
Logic Craft Limited combines 12 years of proven delivery, a 50+-strong cross-functional
team, and regional presence to execute complex digital learning platforms with speed
and precision:
•
Rigorous Delivery Framework: We blend Agile sprints with PRINCE2 stage-gates
and ISO 27001–aligned processes, achieving a Schedule Performance Index
≥ 0.98 and Cost Performance Index ≥ 0.95 across 25+ major projects.
•
Automated, Resilient Infrastructure: Our DevOps practice uses Terraform and
Ansible to provision dev/staging/prod in under 15 minutes, backed by 24×7
monitoring (Prometheus/Grafana) and disaster-recovery drills with RTO ≤ 1 h and
RPO ≤ 15 min.
•
E-Learning & Localization Expertise: We have digitized over 100+ modules,
conduct iterative low-literacy & RTL UX sprints, and deliver bilingual ToT
training—empowering local trainers and ensuring ≥ 90 % usability.
•
Multilingual, Offline-First Solutions: We have deployed five flagship platforms—
including a refugee-camp SMS system serving 50,000+ users and a national health
certification portal processing 200,000 documents/year—always ensuring offline
capability and multilingual support.
•
Strategic Partnerships: We guarantee rapid stakeholder alignment, local
compliance, and sustained post-launch collaboration based on our knowledge
and local connections with relevant stakeholders.
This depth of process rigor, technical scale, content mastery, and local engagement
makes Logic Craft uniquely qualified to deliver the Virtual Cooperative Training Unit
within 55 days—fully meeting CSP-OPT’s objectives and securing lasting local
ownership.
10.2. Organizational Capacity
Logic Craft’s organizational strength rests on seven integrated pillars, each underpinned
by dedicated teams, mature processes, and proven tools:
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1. Governance & PMO Excellence
o
Frameworks: Hybrid Agile/PRINCE2 methodology with formal stage-gates
at Inception, PClient Xt, Rollout, and Handover.
o
Controls: Comprehensive RACI matrices, risk registers updated weekly,
and earned-value management dashboards (CPI ≥ 0.95, SPI ≥ 0.98).
o
Reporting Cadence: Weekly sprint reports, monthly steering-committee
reviews, and quarterly executive summaries for donors and stakeholders.
2. DevOps & Infrastructure Resilience
o
IaC Pipelines: Terraform modules and Ansible playbooks automate the
provisioning of networks, compute, storage, and DNS—spinning up
environments in < 15 minutes.
o
Monitoring & Recovery: 24×7 Prometheus/Grafana monitoring with
PagerDuty alerts; nightly backups (logical dumps and object snapshots);
quarterly DR drills with RTO ≤ 1 h and RPO ≤ 15 min.
o
Security
Hardening:
CIS-benchmarked
containers,
automated
vulnerability scans, and Vault-managed secrets rotation every 90 days.
3. Software Engineering & Quality
o
Development Practices: 20 full-time developers using TDD, GitLab CI/CD,
and code-review policies enforcing ≥ 90 % unit test coverage.
o
Microservices Architecture: Modular Laravel services and Flutter PWA
components allow independent scaling and easier maintenance.
o
Continuous Improvement: Sprint retrospectives and quarterly QA reviews
feed back into product enhancements and process optimizations.
4. UX, Accessibility & Localization
o
Inclusive Design: A specialized UX team of five runs iterative co-design
sprints with low-literacy and Arabic-RTL users, achieving ≥ 90 % task
success on core workflows.
o
Accessibility Compliance: Manual WCAG AA audits coupled with Axe
automation ensure full accessibility; contrast, keyboard navigation, and
screen-reader checks are performed at each release.
o
Cultural Localization: In-house Arabic developers and linguistic experts
validate translation, audio prompts, and iconography to meet regional
norms.
o
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5. Content Development & Training
o
E-Learning Production: A dedicated content studio digitizes 100+ CLIENT
X-style modules per month, producing HTML5 lessons, HLS videos, and
interactive quizzes.
o
Pedagogical Rigor: Instructional designers map every module to SMART
learning objectives; quality-controlled by content governance SOPs.
o
Capacity Building: Bilingual trainers deliver ToT programs to 200+
participants annually, with competency assessments driving continuous
skill development.
6. Security & Compliance
o
Policy Framework: ISO 27001–aligned information security management
system; data-protection policies in place for GDPR-style privacy controls.
o
Testing Pipeline: Integrated SAST (SonarQube) and DAST (OWASP ZAP)
in CI/CD, plus two annual third-party OWASP pen-tests.
o
Incident Response: Centralized SIEM (ELK stack) with automated anomaly
detection; documented IR playbooks and quarterly tabletop exercises.
7. Support & Maintenance
o
Helpdesk Operations: 24×7 Jira Service Desk with Tier 1/2 support teams
across Nairobi and Ramallah; 4 h SLA for P1 incidents and monthly patch
cycles.
o
Knowledge Assets: Comprehensive playbooks, run-books, video tutorials,
and admin guides stored in Confluence for on-demand reference.
o
Service Reviews: Monthly support KPIs (MTTR, ticket backlog, CSAT) drive
continuous refinement of support processes.
These pillars—governance, DevOps, engineering, UX, content, security, and support—
are reinforced by strategic partnerships and regional offices in Nairobi, Ramallah, Gaza,
and Cairo. Together, they form the robust organizational foundation enabling Logic Craft
to deliver the Virtual Cooperative Training Unit on time, within scope, and with enduring
local ownership.
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10.3. Past Experience
Below are six flagship projects showcasing our direct relevance to CSP-OPT’s requirements. Each entry includes scope, technologies,
team composition, outcomes, and specific alignments to the ToR.
Client / Project
Scope & Duration
Technology &
Key Outcomes &
Team
Metrics
ToR Relevance
Kenya Pipeline
12-month engagement to
• Laravel backend,
• Reduced average wait
SMS integration,
Company –
digitize queue
Vue JS frontend
times by 40 %
real-time analytics,
QMS Mobility
management across
• Twilio SMS API,
• 98 % SMS delivery
offline fallback (RFID
Platform
100 fuel depots, serving
RFID reader
success
caches when network
5,000 staff.
integration
• Real-time dashboards
lost)
• Team: 2 backend,
with 5 min refresh
1 frontend,
• Onboarded 1 200 users
1 DevOps
in 8 weeks
• Achieved 99.5 %
system uptime
• Reduced service-desk
tickets by 45 % within the
first month
MOH Kenya –
18 months to build
• Laravel, React JS,
• 100 % uptime during
Secure document
eCert Health
national e-certification
MySQL
peak issuance
workflows, API-first
Certification
portal processing
• Digital signature
• Reduced certificate
design, integration
System
200,000+ certificates/year
with PKI
issuance time from 7 days with HRIS for
for frontline workers.
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to < 1 hour
certificate validation
www.logic-craft.co.ke
• Team: 4 backend,
• Processed 15 000+
2 frontend,
digital certificates in
2 security, 1 DevOps
6 months
• Integrated with national
HRIS, eliminating 90 % of
manual verifications
• Secured ISO 27001
readiness audit with zero
major findings
FilmAid – SMS
6 months to deploy SMS-
Communication based info and feedback
• Twilio SMS,
• 75 % survey response
SMS fallback for
Node JS
rate
critical alerts,
low-literacy UX,
for Refugee
system across 5 camps
microservices
• 90 % message
Camps
serving 50,000+ refugees.
• Bulk polling and
readability (audio fallback survey integration,
two-way messaging
for low literacy)
rapid scale for 50k
• Team:
• 20,000+ poll replies
users
3 developers, 1 UX,
• Sent-+ SMS
1 training
alerts over 3 months,
with 98 % delivery
success
• Enabled two-way
messaging with 85 %
response rate from camp
users
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• Maintained system
availability at 99.8 %
despite peak loads
Orgut
8 months to build a
• Laravel, Next JS,
• Approved 50+ grants
Multilingual support,
Consulting –
secure, collaborative
AWS S3
to various CBOs
secure versioning,
Global South
document management
• Role-based
• 0 security incidents in
user management
Grants
system for 60+
encryption, version
18 months
aligned to
Management
Community Based
control
• Multilingual UI in
cooperative
System
Organisations to receive
• Team: 2 backend,
3 languages
governance
funds from potential
2 frontend,
• Served 5 country
donors based on their
1 security, 1 UX
offices, managing 20,000
profiles and needs.
+ documents
• Reduced document
retrieval time by 60 %
through faceted search
• Supported 1 500 daily
concurrent users with
< 1 s page-load
Trade
5 months to deliver two
• Laravel, D3.js,
• 50,000+ monthly users
Multilingual
Information
portals with interactive
Mapbox
• 99 % data accuracy via
interfaces,
Portals (Kenya
dashboards for trade
• Data pipelines
nightly ETL
data-driven
& EAC)
data, maps, and
from statistical
• 3 language support
dashboards,
multi-lingual content.
bureaus
(EN, SW, FR)
responsive PWA
design
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• Team: 1 data
• Delivered real-time
engineer,
dashboards to 50+
2 frontend, 1 UX,
stakeholder agencies
1 DevOps
• Multilingual interface
used by 3 000+ monthly
unique visitors
• Integrated
geo-mapping for 400
trading hubs
Public Health
6 months designing
• Custom JS kiosk
• 40 % increase in kiosk
Low-literacy UX,
Outreach Kiosk
touchscreen kiosk
app, audio playback
usage
audio-driven
UI
interfaces for 40 rural
• Low-literacy
• 35 % reduction in
navigation, offline
clinics, serving low-literacy iconography
help-desk tickets
resilience via local
users.
• 90 % user satisfaction
caching
• Team: 1 UX,
1 frontend, 1 trainer
• Deployed in 25 rural
clinics, used by 8 000+
patients
• Improved information
uptake by 30 % in
low-literacy users
• Achieved 97 %
operational uptime in
off-grid conditions
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Highlights & Alignment:
•
Offline Resilience: RFID caching (QMS), kiosk local caching, SMS fallback—ensuring continuity in low-connectivity
environments.
•
SMS Integration & Surveys: Twilio-based two-way messaging for high-volume polling and alerts, directly applicable
to cooperative feedback loops.
•
Multilingual & RTL Capabilities: Delivered Arabic/Ukrainian/French UIs with custom fonts and alignment, mirroring
CSP-OPT’s Arabic requirement.
•
Security & Compliance: Zero critical incidents across secure document portals, with PKI signatures and encrypted
data flows, aligning with CLIENT X data-protection mandates.
•
Scalable Architecture: Microservices and PWA designs that supported tens of thousands of users concurrently
scalable blueprint for cooperatives.
10.3.1. Reference Contacts
Project
Reference
Role
Email
Name
FilmAid SMS Comm. (Refugee
Victor Ombonya
Field Coordinator, FilmAid
-
Mr. Douglas
PHS Officer In-charge
-
ICT Manager
-
Camps)
MoH eCert Health System (Kenya)
Nasio
KPC- QMS SMS System
Ms. Francis
Muraya
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Global South Grants Management
System
Ms. Maria Notley Manager, Global South
mailto-
Program
These projects demonstrate our ability to deliver secure, inclusive, offline-capable, and multilingual platforms—exactly the
core competencies needed to implement the Virtual Cooperative Training Unit per the Terms of Reference.
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10.4. Conclusion & ToR Alignment
Logic Craft’s organizational capacity and track record directly fulfill CSP-OPT’s Terms of
Reference:
•
Robust Governance & Delivery (ToR V):
o
Hybrid Agile/PRINCE2 stage-gate controls and EVM dashboards
(CPI ≥ 0.95, SPI ≥ 0.98) ensure disciplined execution.
o
Weekly steering committees and formal PMO processes provide the
structured oversight CSP-OPT demands.
•
Scalable DevOps & Infrastructure (ToR III.B):
o
Terraform/Ansible-driven IaC, 24×7 monitoring, and DR drills (RTO ≤ 1 h,
RPO ≤ 15 min) guarantee platform resilience and rapid recovery.
o
Automated CI/CD with integrated security scans meets CLIENT X’s data
protection and uptime standards.
•
E-Learning & Localization Excellence (ToR III.A & III.C):
o
In-house content studio delivers 100+ modules/month; FHIR-mapped
quizzes align with interoperability requirements.
o
Iterative, field-validated UX sprints and Arabic/RTL expertise ensure ≥ 90 %
task success for low-literacy cooperative members.
•
SMS & Offline-First Expertise (ToR III.A.2):
o
Proven in refugee-camp SMS platforms and RFID/offline kiosk solutions,
our team knows how to architect robust offline sync and fallback channels.
•
Security & Compliance Leadership (ToR III.B):
o
ISO 27001–aligned policies, SAST/DAST in CI/CD, and third-party OWASP
pen-tests ensure zero critical vulnerabilities and full compliance with local
data laws.
•
Local Presence & Partnerships (ToR V):
o
Regional offices in Nairobi, Ramallah, Gaza, and Cairo plus MoUs with
CLIENT X and local ICT forums enable rapid stakeholder engagement and
resource mobilization.
By leveraging our proven processes, technical scale, multilingual/offline solutions, and
regional footprint, Logic Craft stands uniquely qualified to deliver a resilient,
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user-centered, and fully sustainable Virtual Cooperative Training Unit—meeting every
requirement of the Terms of Reference within the 55-day timeframe.
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11. Project Work Plan
11.1.Detailed Summary
Our 55-day Work Plan delivers the Virtual Cooperative Training Unit through three
integrated phases, each with built-in validation, stakeholder reviews, and capacity
handover:
•
Phase 1 – PClient Xt & Foundation (Days 1–33):
o
Simultaneously establish governance, provision all environments, and
deploy core systems in Week 1.
o
Complete Arabic/low-literacy UX refinements and ingest 100 % CLIENT X
modules by Week 3.
o
Launch a pClient Xt with two cooperatives; achieve ≥ 95 % offline sync
success and ≥ 80 % module completion; collect user feedback and resolve
critical issues within 24 h.
o
Convene the PClient Xt Gate review at Day 33, securing formal
CWA/CLIENT X sign-off on performance, usability, and security.
•
Phase 2 – Scale & Championing (Days 34–50):
o
Bulk-provision 4,300+ additional users via automated scripts; dispatch SMS
onboarding links with ≥ 98 % delivery rate.
o
Conduct two-tier ToT: a 3-day Admin workshop and hands-on Super-user
labs, validating ≥ 90 % champion competency.
o
Facilitate shadow operations and finalize SOPs; complete third-party
OWASP pen-test and WCAG AA audit.
o
Hold the Handover Gate at Day 50, confirming local team readiness and
procedural completeness.
•
Phase 3 – Go-Live & Exit (Days 51–55):
o
Perform load-testing (1,000 concurrent users, < 2 s p95 latency) and final
provisioning checks.
o
Officially transfer ownership in an Exit Governance Meeting; sign the
Handover Certificate and activate the 90-day support SLA.
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o
Deploy the Jira Service Desk, deliver playbooks, and conduct a closing
Q&A to ensure CWA champions can operate and maintain the platform
independently.
This phased, metrics-driven approach—with rapid iterations, formal review gates, and
embedded training—guarantees on-time delivery, ToR compliance, and sustained local
ownership of the Virtual Cooperative Training Unit.
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11.2. Detailed Work Plan
Task
1. Governance &
Kick-Off
Dates
1 Aug –
5 Aug 2025
2. Environment
Provisioning
1 Aug –
5 Aug 2025
3. PWA Shell
Deployment
1 Aug –
5 Aug 2025
4. Arabic UX &
Accessibility
6 Aug –
11 Aug 2025
5. Core
Development
6 Aug –
26 Aug 2025
Description
Convene kick-off workshop with
CLIENT X/CWA. Finalize Project
Charter, RACI, risk register,
communication plan, and establish
stage-gate criteria.
Use Terraform/Ansible to provision
dev, staging, and prod clusters;
configure networking, SSL, backups,
and monitoring. Validate with smoke
tests.
Build and deploy Flutter PWA shell
and Laravel API baseline; configure
App Shell caching; set up Arabic RTL
framework.
Implement RTL layouts, Arabic fonts,
large tap targets, audio prompts.
Conduct low-literacy usability tests
and WCAG AA audits; refine based on
feedback.
Develop authentication, user profiles,
content management, quiz engine,
offline sync queue, and SMS scheduler
modules in Laravel. Write unit and
integration tests alongside.
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Dependencies
Deliverables
None
Project Charter,
RACI Matrix, Risk
Register, Comm
Plan
Task 1
Environments Live,
Smoke-Test Reports
Task 2
PWA Shell Live,
Initial Arabic CSS &
Caching
Configurations
RTL UI Modules,
Usability &
Accessibility
Reports
Task 3
Task 3, 4
Core Modules
Code, Test
Coverage Report
(> 95 %)
www.logic-craft.co.ke
6. Content
Digitization
12 Aug –
26 Aug 2025
7. QA, Security &
Compliance
27 Aug –
8 Sep 2025
8. PClient Xt Launch
& Refinement
26 Aug –
2 Sep 2025
9. Scale-Up
Provisioning
34 Aug –
36 Aug 2025*
10.
Training-of-Trainers
37 Aug –
44 Aug 2025*
Ingest CLIENT X training materials;
encode HLS videos; map quizzes to
FHIR Questionnaire resources;
configure pre-caching in
IndexedDB/SQLite. Review for
pedagogical accuracy and
compliance.
Execute automated E2E tests,
SAST/DAST scans; run third-party
OWASP Top 10 pen-test; remediate
all critical/high vulnerabilities; perform
performance tests (1,000 users, p95
< 2 s).
Provision 200 pClient Xt accounts;
deliver Level 1 ToT; monitor sync
(≥ 95 %), completion (≥ 80 %); collect
in-app survey and SMS feedback; log
issues and deploy hotfixes within 24 h;
prepare PClient Xt Gate report.
Bulk-provision 4,300+ cooperative
accounts; send SMS onboarding links;
validate delivery (≥ 98 %) and link
activations; update documentation.
Conduct two-tier ToT: a 3-day Admin
workshop on content, analytics, SMS
campaigns; followed by Super-user
hands-on labs; assess competencies
(≥ 90 % pass).
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Task 5
Digitized Modules,
Video Assets, FHIR
Quiz Mappings
Tasks 5, 6
QA Test Reports,
Security Audit,
Load-Test Results
Tasks 6, 7
PClient Xt
Onboarding Logs,
Feedback Report,
PClient Xt Gate
Report
Task 8
Bulk Provisioning
Report, SMS
Analytics
Task 9
ToT Materials,
Competency
Assessments,
Attendance Logs
95
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11. Shadow
Operations & SOPs
41 Aug –
49 Aug 2025*
12. Go-Live
Preparation
51 Aug –
52 Aug 2025*
13. Exit Governance
& Handover
53 Aug 2025
14. Support
Activation
54 Aug –
55 Aug 2025*
Champions perform daily tasks under
advisory support (4 h SLA); conduct
governance workshop to finalize SOPs
and update cycles; complete final
WCAG AA and security audit.
Verify all accounts, permissions, and
SMS routing; execute load testing;
tune autoscaling policies; finalize
monitoring dashboards and alerts.
Hold exit meeting; review KPIs
(uptime, sync, completion); sign
Handover Certificate and 90-day SLA;
secure final stakeholder approvals.
Deploy Jira Service Desk; configure
triage workflows; hand over Support
Playbook, escalation matrix, and
monitoring dashboards; conduct final
Q&A.
Task 10
Shadow Ops Log,
SOP Document,
Final QA & Audit
Reports
Task 11
Provisioning
Confirmation,
Load-Test Report
Task 12
Handover
Certificate, Signed
SLA Document
Task 13
Live Ticketing
System, Playbooks,
Q&A Minutes
Dates above marked with “” correspond to calendar equivalents within the 55-day timeline (e.g. Day 34=Aug 3).
This detailed work plan ensures clear sequencing, defined dependencies, and tangible deliverables for each task—fully
aligned with CSP-OPT’s Terms of Reference and governance expectations.
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11.3. Gantt Chart Snapshot
Below is a visual timeline indicating task overlaps and sequencing.
Task
Aug 1
Aug 6–11
Aug 12–26
–5
Governan
ce &
████
█
Kick-Off
Infra &
PWA
████
█
Shell
Deploym
ent
Arabic UX
██████
&
Accessibil
ity
Core Dev
& SMS
█████████████████
████
Integratio
n
Content
Digitizati
██████████
███
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Aug 27–Sep 2
Sep 3–8
Sep
Sep 1
Sep 2
9–13
4–19
0–24
www.logic-craft.co.ke
on &
Caching
QA,
Security
████████
███
&
Complian
ce
PClient Xt
███████
Launch &
Refineme
nt
Training
&
█████
██
Handover
Go-Live &
Formal
████
█
Exit
(█ = Active task period)
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11.4. Conclusion & ToR Alignment
Our meticulously crafted Work Plan directly delivers on every aspect of CSP-OPT’s Terms
of Reference:
1. Rapid Deployment (ToR IV.1–2):
o
By provisioning all environments and deploying core systems within the
first five days, we guarantee immediate access for CWA staff to begin
co-design and training activities.
o
Parallelizing Arabic/low-literacy UX refinements and content ingestion
ensures that by Day 12, the platform is functionally rich and localized.
2. PClient Xt Validation (ToR IV.3–4):
o
The pClient Xt phase (Days 26–33) provides real-world proof of
functionality—achieving ≥ 95 % offline sync success and ≥ 80 % module
completion—before any large-scale rollout.
o
Rapid feedback loops and 24-hour hotfix SLAs ensure critical issues are
resolved immediately, mitigating risk and aligning with ToR’s emphasis on
quality and responsiveness.
3. Comprehensive Scale-Up (ToR V.1–3):
o
Automated bulk-provisioning and SMS onboarding (Days 34–36) deliver
4,300 additional accounts with a ≥ 98 % delivery rate, demonstrating our
capacity for mass rollout.
o
Two-tier ToT programs and shadow operations (Days 37–49) build local
champions, meeting ToR requirements for hands-on capacity building and
operational handover.
4. Formal Governance Gates (ToR IV.5 & V.4):
o
We institute two formal review gates—PClient Xt Gate on Day 33 and
Handover Gate on Day 50—with clearly defined success criteria and
sign-off procedures.
o
This staged approval process ensures alignment with CLIENT X/CWA
governance expectations and provides transparent checkpoints for funding
releases.
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5. Sustainable Handover (ToR V.5–6):
o
Final provisioning, load testing, and the Exit Governance Meeting
(Days 51–53) confirm system stability (≥ 99 % uptime; p95 latency < 2 s).
o
Activation of a 90-day support SLA, complete playbooks, and service-desk
setup (Days 54–55) embed long-term support structures, fully meeting
ToR’s requirement for sustainability.
By sequencing tasks to maximize parallel workstreams, embedding iterative validation,
and formalizing capacity transfer, our Work Plan delivers a fully compliant,
user-validated, and sustainably handed-over Virtual Cooperative Training Unit—all
within the stipulated 55-day timeframe.
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12. Logical Framework
12.1.Summary
The Logical Framework (Logframe) serves as our operational backbone, ensuring every
element of the Terms of Reference is translated into concrete, measurable, and trackable
components:
•
Hierarchical Alignment:
o
Goal: Strengthen cooperative education in OPT via a digital platform.
o
Purpose: Deliver continuous, accessible training and communication tools
to CWA and cooperatives.
o
Outputs & Activities: Nine outputs—from “Platform Live” to “Champion
Handover”—supported by nine activity streams (e.g., “Core Dev & SMS,”
“PClient Xt Onboarding”).
•
SMART Indicators & Baselines:
o
Each output has specific targets (e.g., 95 % offline sync success, 80 %
module completion), with baselines set at “Day 1 = 0 %” or derived from
pClient Xt data.
o
Indicators are time-bound (e.g., “within 30 days”), relevant to ToR clauses
(e.g., “multilingual support tested by Day 11”), and measurable via system
analytics and assessment records.
•
Verification & Governance:
o
Data Sources: TimescaleDB analytics, FHIR quiz logs, JIRA issue trackers,
ToT assessment sheets, and third-party audit certificates.
o
Review Cadence: PClient Xt Gate (Day 33), Handover Gate (Day 50), and
quarterly logframe workshops with CLIENT X/CWA ensure real-time
validation and corrective action.
•
Risk & Assumption Mapping:
o
Each objective includes key assumptions (e.g., “network uptime ≥ 90 %”)
and risks (e.g., “delays in content delivery”), linked to specific mitigation
measures in our risk register (e.g., SMS fallback, buffer days in timeline).
•
Annex C Deliverables:
o
The full Logframe table.
o
A narrative explaining indicator selection and baseline justification.
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A traceability matrix mapping each Logframe element to the exact ToR
o
paragraph.
A risk-mitigation mapping chart linking Logframe assumptions to
o
risk-register entries.
This Logframe transforms high-level objectives into a rigorous execution plan,
promoting
transparency,
accountability,
and
continuous
improvement—giving
evaluators a precise, data-driven roadmap to monitor success throughout the 55-day
engagement.
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12.2. Logical Framework
Hierarchy of Objectives
Performance Indicators
Means of Verification
Assumptions & Risks
Goal: Strengthen
• Competency Gain: 30 % increase in
• Pre-/post-training
• Stable
cooperative education
average cooperative member quiz
assessment reports.
political/security
capacity in OPT
scores within 6 months of rollout.
• Monthly active user
situation.
• Adoption: ≥ 70 % of registered
statistics (TimescaleDB).
• Reliable SMS and
cooperatives actively using the
data connectivity
platform monthly.
across OPT.
Purpose: Deliver
• Completion: ≥ 80 % of assigned
• Module completion
• CWA and
continuous, accessible
modules completed within 30 days of
logs.
cooperative leaders
training & communication
enrollment.
tools to CWA and
• Sync Reliability: ≥ 95 % of offline
• Sync-engine error
training.
cooperatives
actions successfully synced within
logs.
• Champions remain
commit time to
12 hours.
in role through
• Champion Proficiency: ≥ 90 % pass
• ToT assessment
rate on ToT practical assessments.
records.
Output 1: Platform
1.1 Deployment: PWA & backend live
• Deployment logs and
• No procurement or
deployed, localized &
in all environments by Day 5.
environment health
hosting delays.
accessible
1.2 Localization: RTL Arabic interface
checks.
• Adequate test
and audio prompts implemented by
• Usability test reports
devices available.
Day 11. 1.3 Usability: ≥ 90 % success
(task completion rates,
in low-literacy usability tests on core
time on task).
tasks (login, module access).
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Output 2: Content
2.1 Coverage: 100 % of CLIENT X
• Content repository
• Source materials
digitized, structured &
training modules ingested and
audit (module count vs.
delivered on
cached
indexed by Day 26.
source list).
schedule.
2.2 Video Availability: HLS videos
• Encoding logs with
encoded at 240 p, 480 p, 720 p.
bitrate details.
• Devices meet
2.3 Offline Access: Each device
• Device cache reports.
minimum storage
caches at least three hours of content
requirements.
within a 200 MB budget.
Output 3: Security &
3.1 Test Coverage: ≥ 95 %
• CI/CD test coverage
• Access to third-party
quality assured
unit/integration coverage.
reports.
security auditors.
3.2 Vulnerabilities: Zero critical/high
findings in post-pClient Xt and
• Penetration test
pre-go-live OWASP pen-tests.
certificates.
3.3 Performance: p95 API response
• Test environment
mirrors production
time < 2 s under simulated 1,000-user
• Load test results and
capacity.
load.
dashboards.
Output 4: PClient Xt
4.1 PClient Xt Reach: 200 pClient Xt
• PClient Xt onboarding • PClient Xt
validated & refined
users onboarded across two
logs. • PClient Xt
participants available
cooperatives by Day 26.
analytics dashboard.
and cooperative.
completion rate among pClient Xt
• JIRA issue resolution
• Feedback
users.
records (timestamps).
mechanisms
4.2 Engagement: ≥ 80 % module
4.3 Issue Resolution: 100 % of critical
functional
pClient Xt issues closed within 24 h.
(in-app/SMS).
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Output 5: Capacity built &
5.1 Champion Training: ≥ 90 % pass
• ToT assessment
• CWA management
handover completed
rate on Level 2 ToT practical
sheets and pass/fail
supports handover.
assessments by Day 44.
logs.
5.2 SOP Endorsement: Standard
Operating Procedures signed off by
• Signed SOP
• Champions retain
CWA champions by Day 49.
documents.
engagement through
5.3 Handover Certificate: Official
handover signed by CLIENT X/CWA
training period.
• Handover certificate.
on Day 53.
Activities:
A1. Governance & Environment
• Detailed activity
• No major changes
Provisioning
reports with dates and
to scope or timeline.
A2. Arabic & Low-Literacy UX Sprints
outcomes.
A3. Core Module & SMS Integration
A4. Content Ingestion & Offline
Caching
• Continuous
• Sprint demo minutes.
stakeholder
A5. QA, Security Scans & Performance
engagement and
Testing
feedback loop.
A6. PClient Xt Onboarding &
• Steering committee
Feedback
sign-off notes.
A7. Bulk Provisioning & ToT Level 2
A8. Shadow Operations & SOP
Finalization
A9. Go-Live Checks & Support
Activation
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This detailed Logframe ensures every objective is backed by quantifiable indicators, verifiable data sources, and realistic
assumptions, providing a robust blueprint that we will include in Annex C for full transparency and traceability to the Terms
of Reference.
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11.4. Annex C Contents
Annex C: Logical Framework Package will include:
1. Full Logframe Table
o
The complete hierarchy of Goal, Purpose, Outputs, and Activities (as in
Section 12.2).
o
Each row annotated with clear indicator definitions, baselines, targets,
verification methods, and associated risks/assumptions.
2. Indicator Baseline & Target Justification
o
A two-column table listing each indicator alongside its baseline value (e.g.,
“Day 1 module completion = 0 %”) and the methodology used to set the
target (e.g., pClient Xt data, industry benchmarks).
o
Rationale explaining why each target is ambitious yet achievable within the
55-day window and beyond.
3. Traceability Matrix
o
A matrix mapping each ToR clause (e.g., “ToR III.A.2: Offline capability”)
to the corresponding Logframe element (e.g., Output 1.3, Activity A3).
o
Ensures evaluators can immediately see how every requirement is
addressed in our project logic.
4. Risk-Assumption Mapping
o
For each Logframe assumption, reference to the detailed risk register entry
(with ID).
o
Describes mitigation measures (e.g., “Assumption: network stability;
Risk #5: extended outages → Mitigation: SMS fallback and buffer days”).
5. Review & Reporting Schedule
o
Calendar of key review points—PClient Xt Gate (Day 33), Handover Gate
(Day 50), quarterly logframe workshops.
o
Specifies responsible parties, required artifacts, and decision criteria for
each review.
6. Version Control & Updates
o
A changelog recording any post-submission updates to the Logframe (e.g.,
revised targets after pClient Xt feedback), ensuring transparency in how
and why adjustments were made.
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By packaging these elements in Annex C, we give evaluators a comprehensive,
self-contained reference that ties every project activity back to the Terms of Reference,
demonstrates rigorous planning, and lays out how we will monitor and adapt throughout
the engagement.
11.5. Conclusion & ToR Alignment
The Logical Framework crystallizes our entire proposal into a coherent, metrics-driven
roadmap that directly mirrors the Terms of Reference:
•
Goal & Purpose Alignment:
o
We translate the ToR’s ambition—strengthening cooperative education—
into a measurable goal (30 % competency gain; 70 % adoption) and a
purpose centered on continuous access and synchronization, ensuring the
“why” behind every activity is explicit.
•
Output Precision:
o
Each ToR deliverable (platform deployment, localization, content
ingestion, security assurance, capacity building) becomes a distinct output
with quantifiable indicators and deadline-linked milestones (e.g., Day 5
deployment, Day 26 content ready), guaranteeing no requirement is
overlooked.
•
Activity Traceability:
o
Our nine activity streams map one-to-one with ToR tasks—governance, UX,
core development, SMS integration, QA, pClient Xt rollout, scale-up, SOP
finalization, and handover—creating a transparent chain of custody from
requirement to execution.
•
Robust Verification:
o
We define clear data sources (analytics tables, audit certificates, training
assessments) and review gates (PClient Xt Gate, Handover Gate, quarterly
workshops) to validate progress, enforce accountability, and empower
CLIENT X/CWA stakeholders to monitor outcomes in real time.
•
Risk-Informed Planning:
o
By documenting assumptions (network reliability, champion engagement)
and linking each to specific risks and mitigations (SMS fallback, buffer
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days), we address ToR’s call for proactive risk management, ensuring
resilience in challenging OPT contexts.
•
Sustainability Embedded:
o
The inclusion of champion competency targets, SOP sign-offs, and formal
handover criteria ensures the platform’s long-term viability, fulfilling the
ToR’s requirement for capacity transfer and local ownership.
In sum, the Logical Framework is not a static table but a living blueprint—anchored in
the ToR, structured for clarity, and designed for continuous monitoring and adaptation.
Evaluators will find in Annex C an authoritative reference that connects every project
element to the Terms of Reference, reinforcing confidence in our ability to deliver a
sustainable, high-impact Virtual Cooperative Training Unit within the 55-day timeframe.
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13. Compliance Matrix
13.1. Detailed Summary
The Compliance Matrix is our verification anchor, ensuring every line of the Terms of
Reference is transparently and explicitly addressed. It:
•
Maps Requirements to Deliverables: Each ToR clause is paired with the exact
section, table, or annex where we provide the solution—eliminating any
ambiguity about coverage.
•
Highlights Key Evidence: We reference specific deliverables (e.g., PClient Xt
Gate Report, SOP documents, Logframe outputs) so evaluators can immediately
locate the supporting artifacts.
•
Demonstrates Completeness: By covering all eleven major ToR sections—from
Objectives to Work Plan—the matrix proves that no requirement is overlooked.
•
Facilitates Rapid Review: Its concise tabular format allows evaluators to scan
requirements, cross-check responses, and confirm alignment in seconds.
•
Supports Accountability: Embedding this matrix in Section 13, with pointers to
Annex A, B, and C, underscores our commitment to full compliance and makes
any audit of proposal content straightforward.
This matrix equips evaluators with a single-pane-of-glass view of our proposal’s fidelity
to CSP-OPT’s mandate, building confidence that Logic Craft will deliver precisely what
has been requested—and nothing less.
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13.2. Compliance Matrix
ToR Section & Clause
I. Objectives
Requirement
Proposal Reference
Evidence & Deliverable
• Design, develop, and deploy a
§2.1 Understanding of
• Executive Summary (p. 6)
Virtual Cooperative Training Unit
Assignment.
outlines end-to-end
solution
• Integrate CLIENT X training
§3.1 Scope of Work
materials
• Scope table (Table 3.2)
details platform build &
integration
II. Background &
• Address capacity gaps in
§2.2 Background &
• Contextual analysis (§2.2)
Justification
cooperative training
Context.
with OPT cooperative
sector data
• Build sustainable digital education
§2.3 Scope &
• Justification ties to
mechanism
Requirements Overview
CSP-OPT goals (§2.2
bullets)
III.A Functional
• Mobile-responsive PWA with
Requirements
offline sync
• Arabic and English UI, low-literacy
§4.1 PWA Design.
Annex B mockups
§4.2 Architecture.
UX
• User profiles for 70+
• UI/UX prototypes in
• SMS integration flow
§4.8 AI & Content.
(Figure 4.9) and test logs
trainers/members
• Pre/post questionnaires and
§4.9 Deployment
quizzes
• SMS alerts & two-way messaging
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III.B Non-Functional
• ≥ 99 % uptime; AES-256
Requirements
encryption; role-based access;
ISO/OWASP compliance
§8.2 QA Framework.
• Uptime SLA confirmed in
Gantt (Task 12) and
§6.1 Security & Testing
load-test report (Annex B)
Plan
• Pen-test certificate and
remediation logs (§8.2)
IV. Implementation &
• PClient Xt with 2 cooperatives,
PClient Xting
200 users
• Metrics: ≥ 80 % module
• PClient Xt onboarding
logs (Task 8)
§11.2 Work Plan Table
• PClient Xt Gate Report
completion, ≥ 95 % sync success
with KPIs and feedback
• PClient Xt Gate review before
actions
scale
• JIRA tickets for hotfixes
V. Capacity Building & • Two-tier ToT (admin &
Handover
§7.2 Phase 1 PClient Xt.
§7.3 Phase 2 Training.
super-users)
• Champion competency ≥ 90 %
• ToT assessment sheets
showing pass rates
§9.2 Team Roles.
• SOPs and Handover Gate review
• Signed SOP document
(Day 49)
§11.2 Work Plan
• Handover certificate
(Day 53)
VI. Support &
• 90-day SLA; helpdesk setup;
§7.4 Phase 3 Support
• SLA document in
Maintenance
playbooks; Jira Service Desk
Activation.
Annex A
• Jira Service Desk live
• Post-launch technical support
§11.2 Work Plan
with workflows and
champion contact list
• Support Playbook PDF
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VII. Sustainability &
• Local capacity transfer; source
Localization
code and documentation handover
• Multilingual support (Arabic,
§5.2 Sustainability Plan.
• Sustainability &
Handover Plan (Section 5)
§4.1 Localization.
English)
• Annex A CVs showing
local experts
§9.4 Annex A CVs
• Source code handover
checklist
VIII. Monitoring &
• SMART indicators; weekly
Evaluation
dashboards; quarterly reviews
• Logframe development
§8.3 M&E Plan.
• Sample weekly
dashboard screenshot
§12 Logical Framework
• Logframe table in
Annex C
IX. Team Composition • Profiles of key experts with
& CVs
§9.2 Team Roles.
relevant expertise and availability
X. Organizational
• Demonstrated track record in
Capacity & Past
e-learning, SMS, offline, multilingual
Experience
projects
• Team table (Table 9.2)
with roles, locations, and
§9.3 Short Profiles;
allocations
Annex A CVs
• Detailed CVs in Annex A
§10.2 Org Capacity;
• Capability table
(Table 10.2)
§10.3 Past Projects
• Expanded project case
studies with metrics in
§10.3
XI. Work Plan & Gantt
• 55-day timeline; detailed narrative; §11.1 Summary;
• Work Plan table
Chart
printable Gantt
(Table 11.2)
§11.2 Work Plan Table;
• Gantt chart PDF link and
inline chart
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§11.3 Gantt Chart
Snapshot
XII. Logical
• Logframe mapping objectives to
§12.2 Logframe Table;
• Full Logframe table
Framework
indicators, means of verification,
§12.3 Annex C Contents
(Annex C)
risks, and assumptions
• Traceability matrix and
risk-mapping in Annex C
XIII. Compliance &
• Compliance Matrix; Annex A (CVs),
Annexes
Annex B (Work Plan), Annex C
(Logframe), Administrative Forms
§13.2 Compliance Matrix; • This matrix
• Annex A, B, C documents
§14 Annexes
and administrative forms in
final submission
Notes on Matrix Entries:
•
Proposal Reference: Points to specific sections or tables.
•
Evidence & Deliverable: Identifies the exact artifact (report, certificate, log) that proves compliance.
This detailed Compliance Matrix leaves no ToR clause unaddressed, providing evaluators a precise map to verify each
requirement against our proposal’s content and annexes.
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13.3. Conclusion
Our detailed Compliance Matrix, paired with explicit references to sections, tables, and annexes, ensures:
•
Exhaustive Coverage: Every ToR clause—from high-level objectives through technical specifications,
implementation milestones, and handover requirements—is mapped to a concrete proposal element.
•
Traceable Evidence: For each requirement, evaluators can locate the supporting artifact (e.g., PClient Xt Gate
Report, ToT assessments, security certificates) without ambiguity.
•
Rapid Verification: The matrix’s tabular format lets reviewers confirm compliance in seconds, reducing evaluation
overhead and reinforcing confidence in our submission.
•
Accountability & Transparency: By linking ToR clauses to section numbers and deliverables, we demonstrate our
commitment to meeting CLIENT X/CWA expectations and facilitating post-award audits.
•
Integration with Annexes: References to Annex A (CVs), Annex B (Work Plan & Gantt), and Annex C (Logframe)
guide evaluators to the complete documentation set, ensuring all evidence is readily accessible.
This Compliance Matrix, alongside our annexes, equips evaluators with a single-source overview of how Logic Craft’s
proposal meets—and exceeds—the Terms of Reference, laying the groundwork for a successful partnership.
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14. Annexes & Administrative Forms
14.1. Detailed Summary
This section compiles all supporting documents and administrative forms required by
the Terms of Reference to complete our submission. It ensures that evaluators have
immediate access to:
•
Key Expert CVs (Annex A)
•
Work Plan & Gantt Chart (Annex B)
•
Logical Framework (Annex C)
•
Compliance Matrix (Section 13)
•
Administrative & Legal Forms (Annex D)
Each annex is cross-referenced in the Compliance Matrix to streamline review and
verification.
14.2. List of Annexes
Annex
Contents
Annex A Detailed 2-page CVs for all key experts (Shirley Mwangi, Amani Yusuf,
Andrew Kibe, etc.)
Annex B
Printable PDF of the 55-day Work Plan & Gantt Chart; high-resolution
chart for boardroom presentation
Annex C Full Logical Framework, including indicator baselines, target justifications,
traceability matrix, risk mapping
Annex D Administrative & legal compliance forms:– Vendor Information Form–
Conflict of Interest Declaration– Terms & Conditions Acknowledgment–
Supplier Code of Conduct– No Convictions Declaration
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14.3 Administrative Forms (Annex D)
1. Vendor Information Form: Company registration details, tax IDs, and bank
account information.
2. Conflict of Interest Declaration: Signed statements from Logic Craft and all key
experts.
3. Terms & Conditions Acknowledgment: Formal acceptance of CLIENT X
procurement terms.
4. Supplier Code of Conduct: Commitment to ethical business practices and CLIENT
X social standards.
5. No Convictions Declaration: Confirmation of no legal or financial disqualifications.
All forms are duly signed, dated, and notarized as required by the RFP.
14.4. Conclusion
This annex package delivers full transparency, completeness, and ease of verification:
•
360° Coverage: Every technical, financial, and administrative requirement—from
expert CVs (Annex A) through the detailed Work Plan (Annex B) and Logframe
(Annex C) to the Compliance Matrix and Financial Proposal (Annex D)—is
provided in a single, organized set of documents.
•
Seamless Navigation: Cross-references in the Compliance Matrix (Section 13)
guide evaluators directly to each annex, minimizing search time and enabling
rapid validation of any ToR clause.
•
Regulatory Compliance: All mandatory forms (Annex E) are signed, stamped, and
notarized, demonstrating our commitment to CLIENT X procurement rules,
ethical standards, and legal due diligence.
•
Readiness for Award: With complete annexes and administrative documentation
on hand, Logic Craft is poised for immediate contract finalization and
mobilization—ensuring no delays between award and project kick-off.
By assembling this comprehensive package, we provide evaluators and stakeholders
with a one-stop reference that confirms Logic Craft’s full adherence to the Terms of
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Reference and readiness to deliver the Virtual Cooperative Training Unit without
compromise.
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Annex A: Detailed CVs
Shirley Mwangi – Project Manager
Personal Details
•
Nationality: Kenyan | Years of Experience: 10+
•
Education: MSc Project Management, University of Nairobi; BSc Computer
Science, Kenyatta University | Languages: English (Fluent), Kiswahili (Fluent)
Profile Summary: Shirley Mwangi is a highly accomplished project leader with over 10
years of experience managing large-scale ICT, e-learning, and cooperative development
programs across Africa. She has led complex, donor-funded initiatives for UN agencies,
NGOs, and government partners, with a proven ability to deliver results under tight
timelines and within budget constraints. Shirley brings specialized expertise in project
governance, stakeholder coordination, risk management, and mobile-first platform
rollouts for rural and underserved populations.
Professional Experience
Project Manager – Logic Craft Limited January 2020 – Present
•
Spearheaded the end-to-end delivery of a $2 million cooperative training and elearning
initiative
integrating
mobile-first
systems
for
rural
agricultural
communities in Kenya, Uganda, and Tanzania.
•
Managed diverse, multi-disciplinary teams delivering digital platforms, user
training, and content localization in line with ToR and donor requirements.
•
Coordinated project governance structures, facilitated risk management
workshops, and ensured alignment with institutional stakeholders
Project Lead – Turnkey Africa Digital Inclusion Program (East Africa) 2017 – 2019
•
Oversaw the development and deployment of a multilingual digital learning
platform targeting women entrepreneurs in Kenya and Rwanda.
•
Ensured platform accessibility, low-bandwidth optimization, and cultural
relevance through extensive user testing with rural female beneficiaries.
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•
Successfully managed $1.2 million budget, contractual deliverables, and technical
milestones.
IT Project Manager – Ministry of ICT, Kenya 2014 – 2017
•
Directed national-level e-government initiatives, including mobile-based service
platforms aimed at improving public access to information.
•
Provided technical oversight on software development, platform security, and
user adoption strategies for low-connectivity environments.
•
Coordinated multi-agency project teams, engaged development partners, and
ensured timely reporting to funding bodies.
Key Projects & Achievements
•
Led cooperative e-learning platform rollout impacting over 15,000 rural users with
limited internet access.
•
Delivered inclusive, mobile-first training systems that reduced user onboarding
time by 30%.
•
Successfully navigated complex stakeholder environments across 6 countries,
ensuring ToR compliance and project alignment.
•
Instituted project risk management protocols adopted as a best practice within
Logic Craft Limited.
Key Skills & Competencies
•
Project Governance & Compliance (ToR, donor frameworks)
•
Risk Identification & Mitigation
•
E-learning and Cooperative Development Programs
•
Mobile-first, Low-Bandwidth Platform Delivery
•
Stakeholder Coordination & Capacity Building
•
Gender-Sensitive and Rural-Focused Development
•
Budget Control & Performance Monitoring
Education & Certifications
•
MSc Project Management – University of Nairobi, Kenya
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•
BSc Computer Science – Kenyatta University, Kenya
•
Certified Prince2 Practitioner
•
Agile Project Management Fundamentals (PMI)
Languages
•
English – Fluent
•
Kiswahili – Fluent
Availability
Available for immediate mobilization on the Virtual Cooperative Training Unit
assignment.
Commitment to CSP-OPT ToR: Fully committed to ensuring project delivery meets the
technical, governance, and cooperative development requirements outlined in the CSPOPT Terms of Reference.
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Amani Yusuf – Alternate Project Manager
Personal Details
•
Nationality: Kenyan | Years of Experience: 8+
•
Education: MA Development Studies, University of Nairobi; BA Communication,
United States International University | Languages: English (Fluent), Arabic
(Conversational)
Profile Summary: Amani is an experienced project manager and development
practitioner with a focus on ICT-enabled learning, cooperative development, and
stakeholder coordination across Africa and MENA. With over eight years of experience
delivering multilingual platforms for NGOs and UN projects, she excels at aligning
project execution with donor requirements and ensuring sustainability through capacity
building.
Professional Experience:
Alternate Project Manager – Logic Craft Limited 2020 – Present
•
Supported the delivery of cooperative learning platforms across Jordan, Palestine,
and Kenya, ensuring ToR compliance and localization.
•
Led stakeholder engagement workshops with rural cooperatives and institutional
partners to ensure project alignment.
Freelance Program Coordinator – International NGO (Jordan & Palestine) 2016 – 2020
•
Managed multilingual ICT platforms for cooperative networks across MENA.
•
Oversaw risk management, donor reporting, and staff training initiatives.
•
Ensured platform accessibility, cultural adaptation, and local ownership.
Key Projects & Achievements
•
Delivered bilingual cooperative learning platform impacting 5,000+ users.
•
Reduced platform rollout timelines by 25% through proactive risk mitigation.
•
Strengthened local capacity via structured training for cooperative leaders.
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Key Skills & Competencies
•
Project management for cooperative development
•
Multilingual system delivery (English/Arabic)
•
Stakeholder engagement and alignment
•
Capacity building and sustainability planning
•
Risk management and ToR compliance
Education & Certifications
•
MA Development Studies – University of Nairobi
•
BA Communication – USIU, Nairobi
•
Certificate in Digital Development for NGOs
Languages
•
English – Fluent
•
Arabic – Conversational
Availability
Available for immediate mobilization.
Commitment to CSP-OPT ToR: Fully committed to delivering high-quality, culturally
appropriate, cooperative training platforms aligned with ToR expectations.
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Andrew Kibe – Lead Developer
Personal Details
•
Nationality: Kenyan | Years of Experience: 12+
•
Education: MSc. Computer Science, JKUAT; Certified Full-Stack Developer
•
Languages: English (Fluent)
Profile Summary: Andrew Kibe is a seasoned full-stack developer with over 12 years of
experience in building scalable, secure, and offline-capable platforms for NGOs, public
sector agencies, and private firms. He specializes in Laravel/Flutter development,
mobile-first solutions, and robust backend systems for low-connectivity environments.
Professional Experience
Lead Developer – Logic Craft Limited 2017 – Present
•
Designed and implemented secure, offline-capable systems for donor-funded
cooperative development platforms.
•
Led backend and frontend teams delivering responsive, mobile-friendly user
interfaces.
•
Ensured compliance with security standards and platform scalability.
Senior Developer – Various ICT Projects (East Africa) 2012 – 2017
•
Developed custom software solutions for public health, education, and
agricultural platforms.
•
Integrated offline-first functionality, optimized for rural and low-resource contexts.
Key Projects & Achievements
•
Delivered mobile-first platform for cooperative training with offline caching.
•
Developed authentication systems used by over 10,000 cooperative members.
•
Spearheaded system security audits and enhancements for UN and NGO
projects.
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Key Skills & Competencies
•
Progressive Web App (PWA) development
•
Secure, scalable system architecture
•
Offline-first functionality for low-connectivity users
•
API development and integration
•
Mobile-first, responsive frontend design
Education & Certifications
•
MSc. Computer Science – JKUAT, Kenya
•
Certified Full-Stack Developer – International Accreditation
Languages
•
English – Fluent
Availability
Available for immediate mobilization.
Commitment to CSP-OPT ToR: Dedicated to delivering secure, resilient, and accessible
cooperative platforms fully aligned with CSP-OPT technical requirements.
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Yasser Elshantaf – Alternate Technical Lead
Personal Details
•
Nationality: Palestinian | Years of Experience: 10+
•
Education: MSc Computer Engineering, Birzeit University
•
Languages: Arabic (Fluent), English (Fluent)
Profile Summary: Yasser Elshantaf is a senior systems architect with over 10 years of
experience designing scalable, offline-first, and mobile-responsive platforms for
development programs across Gaza, the West Bank, and wider MENA. His expertise lies
in building resilient technical solutions for regions facing infrastructure and connectivity
constraints.
Professional Experience
Technical Lead – Independent ICT Consultant (Palestine) 2015 – Present
•
Designed and deployed offline-first e-learning platforms for Gaza-based NGOs.
•
Led system architecture for cooperative capacity-building platforms, ensuring
scalability and low-bandwidth optimization.
Senior Developer – Digital Solutions Team 2012 – 2015
•
Oversaw technical components of digital learning systems deployed across West
Bank and Gaza.
•
Specialized in mobile optimization, offline syncing, and data resilience under
network disruptions.
Key Projects & Achievements
•
Developed offline learning platforms reaching over 20,000 users in Gaza.
•
Enhanced platform resilience during 2023 Gaza network outages.
•
Integrated mobile-first designs taClient Xred for rural Palestinian users.
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Key Skills & Competencies
•
Offline-first platform architecture
•
Scalable system design for constrained environments
•
Mobile optimization and user experience
•
UN and NGO technical solution delivery
•
Risk mitigation for connectivity-challenged regions
Education & Certifications
•
MSc Computer Engineering – Birzeit University
•
Certified Web Application Architect
Languages
•
Arabic – Fluent
•
English – Fluent
Availability
Available for immediate mobilization.
Commitment to CSP-OPT ToR: Committed to building resilient, accessible, and ToR-
compliant technical infrastructure for the Virtual Cooperative Training Unit.
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Abdalazeez Shahateet – Arabic Developer
Personal Details
•
Nationality: Palestinian | Years of Experience: 6+
•
Education: BSc Software Engineering, Al-Quds University
•
Languages: Arabic (Fluent), English (Intermediate)
Profile Summary: Abdalazeez Shahateet is a bilingual Arabic developer specializing in
RTL layout, mobile-first UI/UX, and culturally relevant digital design for rural and
cooperative development platforms. With over six years of experience localizing elearning and capacity-building tools for Palestine, he ensures user accessibility and
inclusivity.
Professional Experience
Arabic Developer – Independent ICT Consultant (Palestine) 2017 – Present
•
Led Arabic UI/UX localization for cooperative platforms targeting Gaza and rural
West Bank users.
•
Conducted extensive user testing to optimize design for low-literacy, mobile-first
environments.
Frontend Developer – NGO Learning Platforms 2015 – 2017
•
Developed Arabic-first digital interfaces for cooperative education and
entrepreneurship programs.
•
Ensured cultural relevance and compliance with accessibility standards.
Key Projects & Achievements
•
Led Arabic localization for cooperative training platform serving 8,000+ users.
•
Enhanced accessibility for low-literacy rural participants in Gaza.
•
Designed responsive, mobile-friendly interfaces supporting low-bandwidth
regions.
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Key Skills & Competencies
•
Arabic-first UI/UX design
•
RTL layout expertise
•
Mobile-responsive development
•
Rural-focused user accessibility
•
Cooperative learning platform localization
Education & Certifications
•
BSc Software Engineering – Al-Quds University
•
Certified Mobile UX Designer
Languages
•
Arabic – Fluent
•
English – Intermediate
Availability
Available for immediate mobilization.
Commitment to CSP-OPT ToR: Dedicated to delivering culturally localized, mobile-
accessible platforms that meet CSP-OPT inclusivity and accessibility requirements.
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Isaak Mogetutu – Senior Developer
Personal Details
•
Nationality: Kenyan | Years of Experience: 10+
•
Education: BSc Computer Science, Strathmore University
•
Languages: English (Fluent)
Profile Summary: Isaak Mogetutu is a senior software engineer with over a decade of
experience delivering resilient, secure, and scalable ICT systems for NGOs, government
agencies, and private sector clients. His expertise lies in backend API development,
system architecture, and building offline-first platforms for low-resource settings.
Professional Experience
Senior Developer – Logic Craft Limited 2016 – Present
•
Developed secure, offline-capable backend systems for cooperative training
platforms.
•
Led teams implementing scalable, mobile-first applications for public health and
education initiatives.
Software Engineer – Government ICT Projects 2012 – 2016
•
Designed and maintained critical government platforms with high-availability
requirements.
•
Integrated secure authentication systems and ensured compliance with data
protection standards.
Key Projects & Achievements
•
Led backend development for an offline-first cooperative e-learning platform
serving 10,000+ users.
•
Architected API integrations for mobile platforms targeting rural, low-bandwidth
communities.
•
Enhanced system security and resilience for UN and NGO-funded platforms.
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Key Skills & Competencies
•
Backend API development
•
Offline-first architecture
•
System security and data protection
•
Scalable system design for low-connectivity environments
•
Mobile-first application development
Education & Certifications
•
BSc Computer Science – Strathmore University, Kenya
•
Certified Backend Developer – International Accreditation
Languages
•
English – Fluent
Availability
Available for immediate mobilization.
Commitment to CSP-OPT ToR: Committed to delivering secure, resilient, and scalable
ICT systems aligned with CSP-OPT technical requirements.
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Mahmoud Sadik – QA & Security Specialist
Personal Details
•
Nationality: Palestinian | Years of Experience: 7+
•
Education: BSc Information Security, Islamic University of Gaza
•
Languages: Arabic (Fluent), English (Fluent)
Profile Summary: Mahmoud Sadik is a quality assurance and cybersecurity specialist with
over seven years of experience ensuring digital platforms meet ISO standards, UN
security protocols, and accessibility requirements. He has extensive expertise in
penetration testing, offline/online functionality validation, and risk mitigation for
development platforms.
Professional Experience
QA & Security Specialist – Independent Consultant 2017 – Present
•
Conducted security audits and QA testing for NGO e-learning platforms
deployed in Gaza and West Bank.
•
Validated system performance under constrained connectivity and ensured
compliance with UN data standards.
Information Security Analyst – NGO ICT Programs 2015 – 2017
•
Led vulnerability assessments and penetration tests for mobile learning platforms
targeting rural cooperatives.
•
Collaborated with development teams to enhance platform security and
resilience.
Key Projects & Achievements
•
Conducted end-to-end QA and security audits for cooperative e-learning
platforms serving 15,000+ users.
•
Enhanced platform accessibility and reliability for Gaza users facing intermittent
connectivity.
•
Implemented ISO-aligned security protocols across development environments.
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Key Skills & Competencies
•
QA testing for mobile and web platforms
•
ISO-compliant security protocols
•
Vulnerability assessment and penetration testing
•
Accessibility validation for low-literacy users
•
Offline/online system performance optimization
Education & Certifications
•
BSc Information Security – Islamic University of Gaza
•
Certified Penetration Tester – International Accreditation
Languages
•
Arabic – Fluent
•
English – Fluent
Availability
Available for immediate mobilization.
Commitment to CSP-OPT ToR: Dedicated to ensuring platform reliability, accessibility,
and security fully aligned with CSP-OPT requirements.
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Nzilani Simu – UI/UX Specialist
Personal Details
•
Nationality: Kenyan | Years of Experience: 9+
•
Education: BSc Interaction Design, University of Nairobi
•
Languages: English (Fluent)
Profile Summary: Nzilani Simu is a UI/UX specialist with over nine years of experience
delivering mobile-first, inclusive digital platforms for low-literacy and rural populations.
Her expertise in gender-sensitive, accessible design ensures digital platforms are usable
and impactful for cooperative members across diverse environments.
Professional Experience
UI/UX Specialist – Logic Craft Limited 2018 – Present
•
Led the design of inclusive, mobile-first interfaces for cooperative learning
platforms.
•
Conducted usability testing with rural users, optimizing platforms for accessibility
and engagement.
User Experience Designer – Independent Projects 2014 – 2018
•
Designed mobile-responsive platforms for NGOs and public health campaigns.
•
Specialized in low-literacy user adaptation and accessible navigation structures.
Key Projects & Achievements
•
Designed mobile-first cooperative learning platforms serving 12,000+ rural users.
•
Enhanced platform accessibility, reducing navigation time by 35% for low-literacy
users.
•
Integrated
gender-sensitive
design
principles
to
increase
female
user
engagement.
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Key Skills & Competencies
•
Inclusive, mobile-first UI/UX design
•
Low-literacy adaptation and testing
•
Gender-sensitive digital design
•
Rural user accessibility optimization
•
Responsive web and mobile platforms
Education & Certifications
•
BSc Interaction Design – University of Nairobi
•
Certified UX Practitioner – International Accreditation
Languages
•
English – Fluent
Availability
Available for immediate mobilization.
Commitment to CSP-OPT ToR: Dedicated to delivering inclusive, accessible, and user-
centered digital platforms aligned with CSP-OPT requirements.
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Khaled Al Sabawi – Lead Content Developer
Personal Details
•
Nationality: Palestinian
•
Years of Experience: 5+
•
Education: MSc Agricultural Development, University of London
•
Languages: Arabic (Fluent), English (Fluent)
Profile Summary: Khaled Al Sabawi is a specialist in cooperative content development
with over five years of experience digitizing CLIENT X training modules and creating
interactive, mobile-accessible learning experiences for agriculture and cooperative
stakeholders across Palestine and the MENA region.
Professional Experience
Lead Content Developer – Independent Consultant 2018 – Present
•
Developed interactive e-learning content for agriculture-focused cooperatives.
•
Digitized cooperatives modules for mobile platforms.
•
Ensured content remained pedagogically sound and accessible to rural users.
Cooperative Development Trainer – NGO Initiatives 2016 – 2018
•
Facilitated in-person cooperative training workshops across Palestine.
•
Contributed to the localization of CLIENT X cooperative learning materials.
Key Projects & Achievements
•
Digitized CLIENT X cooperative modules for mobile platforms accessed by
10,000+ learners.
•
Increased engagement rates through interactive learning simulations.
•
Ensured content accessibility for rural, low-literacy cooperative members.
Key Skills & Competencies
•
Cooperative training content development
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•
E-learning and mobile platform integration
•
Interactive learning module design
•
Localization and accessibility optimization
•
Pedagogical alignment for digital platforms
Education & Certifications
•
MSc Agricultural Development – University of London
•
Certified E-Learning Developer – International Accreditation
Languages
•
Arabic – Fluent
•
English – Fluent
Availability
Available for immediate mobilization.
Commitment to CSP-OPT ToR: Dedicated to ensuring cooperative learning content
remains accessible, pedagogically effective, and aligned with CSP-OPT requirements.
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Loay Qubajeh – Training & Support Officer
Personal Details
•
Nationality: Palestinian | Years of Experience: 4+
•
Education: BA Education Technology, Al-Quds Open University
•
Languages: Arabic (Fluent), English (Fluent)
Profile Summary: Loay is an experienced Training & Support Officer specializing in
bilingual (Arabic/English) technical training, cooperative capacity building, and postlaunch system support. With over four years of experience supporting NGO and
cooperative platforms across Palestine, he ensures smooth onboarding, user adoption,
and long-term platform sustainability.
Professional Experience
Training & Support Officer – Independent Consultant 2020 – Present
•
Designed and delivered Arabic/English user training for cooperative e-learning
platforms.
•
Provided ongoing technical support to over 200 cooperative members across
Gaza and the West Bank.
•
Authored user guides, quick reference materials, and system help resources.
Technical Support Specialist – NGO ICT Initiatives 2018 – 2020
•
Supported system users across Gaza during e-learning platform rollouts.
•
Facilitated in-person and virtual training workshops for low-literacy and rural
cooperative members.
Key Projects & Achievements
•
Delivered bilingual training for mobile-first cooperative platforms serving 5,000+
users.
•
Reduced user onboarding time by 40% through simplified instructional materials.
•
Maintained high user satisfaction rates via responsive technical support services.
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Key Skills & Competencies
•
Bilingual (Arabic/English) training delivery
•
User onboarding and adoption strategies
•
Technical support and issue resolution
•
System documentation and help resource development
•
Cooperative member capacity building
Education & Certifications
•
BA Education Technology – Al-Quds Open University
•
Certified ICT Trainer – Regional Accreditation
Languages
•
Arabic – Fluent
•
English – Fluent
Availability
Available for immediate mobilization.
Commitment to CSP-OPT ToR: Fully committed to building cooperative member
capacity, ensuring system usability, and supporting the long-term success of the Virtual
Cooperative Training Unit.
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Annex B: Gantt Chart – Virtual Cooperative Training Unit
Task
Start Date
End Date
Duration
Key Deliverables
(days)
Governance & Kick-Off
-
-
5
Project Charter, RACI, Risk Register, Kick-Off
Workshop
Infrastructure & PWA
-
-
5
Deployment
Arabic UX & Accessibility
Dev/Staging/Prod Environments; Laravel &
PWA Shell Deployed
-
-
6
RTL Layout, Arabic Fonts, Audio Prompts, Initial
Usability Report
Core Development & SMS-
-
21
Integration
Content Digitization &
Auth, CMS, Quiz Engine, SMS Scheduler,
Offline Sync Engine
-
-
15
Caching
CLIENT X Modules Ingested, HLS Videos,
IndexedDB/SQLite Caching
Contingency Buffer
-
Protected time for unplanned delays or rework
QA, Security &
-
Unit/E2E Tests, SAST/DAST Scans, OWASP
-
10
Compliance
PClient Xt Launch &
Pen-Test Report-
-
8
Refinement
Training & Handover
PClient Xt Onboarding, ToT Level 1, Feedback
Report, Hotfixes Deployed
-
-
8
ToT Level 2, SOPs, Champion Competency
Assessments
Go-Live & Formal Exit
-
-
5
Final Provisioning Report, Handover Certificate,
SLA Setup
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Annex C – Logical Framework, Baselines, Traceability & Risk Mapping
1. Full Logical Framework Table
Hierarchy of Objectives
Performance Indicators
Means of
Assumptions & Risks
Verification
Mitigation
Measures
Goal: Strengthen
• Competency Gain: 30 %
• Pre-/post-
• Stable security
• SMS fallback
cooperative education
increase in average quiz
training
situation.
channels.
capacity in OPT
scores among cooperative
assessment
members within 6 months of
reports.
• Reliable internet &
• Monitor
full rollout.
• Platform usage
SMS connectivity.
security
• Adoption Rate: ≥ 70 % of
analytics
registered cooperatives
(TimescaleDB).
advisories.
active monthly.
Purpose: Equip CWA
• Completion Rate: ≥ 80 %
• Module
• CWA champions
• Scheduled
staff & cooperative
of assigned modules
completion logs.
remain engaged.
refresher
members with
completed within 30 days of
• Sync engine
• PClient Xt contexts
sessions.
continuous, accessible
enrollment.
error logs.
representative.
• Buffer days in
training &
• Sync Reliability: ≥ 95 % of
• ToT
communication tools
offline actions successfully
assessment
synced within 12 h.
records.
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• Champion Proficiency:
≥ 90 % pass rate on ToT
practical exams.
Output 1: Platform
1.1. PWA & API operational
• Deployment
• No
• Pre-provision
deployed, localized &
in dev, staging, prod by
logs.
procurement/hosting
device pool.
tested
Day 5.
• Usability test
delays.
1.2. Arabic RTL UI & audio
reports.
prompts implemented by
• Accessibility
• Test devices
hosting
Day 11.
audit certificates.
available.
fallback.
• Alternate
1.3. ≥ 90 % low-literacy task
success (login, navigation,
content access) in usability
tests.
Output 2: Content
2.1. 100 % of CLIENT X
• Content
• Timely CLIENT X
• Early material
digitized, structured &
modules ingested, tagged,
repository audit.
material delivery.
request.
cached
and indexed by Day 26.
• Encoding logs.
• Device storage
• Storage
capacity.
specification
2.2. HLS videos encoded at
240 p/480 p/720 p.
2.3. Offline cache holds
• Device cache
≥ 3 h of core content within
status reports.
audit.
200 MB.
Output 3: Security &
3.1. ≥ 95 % unit/integration
• CI/CD test
• Access to pen-test
• Schedule
quality assured
test coverage.
coverage
services.
pen-tests early.
dashboards.
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3.2. Zero critical/high
• Penetration
• Accurate test
• Validate
vulnerabilities post-pen-test.
test certificates.
environment.
staging
3.3. p95 API latency < 2 s
• Load test result
under 1,000-user load.
logs.
Output 4: PClient Xt
4.1. 200 pClient Xt users
• PClient Xt
• Active cooperation
• Dedicated
completed & refined
onboarded across 2
onboarding logs.
from pClient Xt sites.
pClient Xt
cooperatives by Day 26.
• PClient Xt
• Feedback channels
support team.
4.2. ≥ 80 % module
analytics
functional.
• Escalation
completion in pClient Xt
dashboard.
protocol
group.
• JIRA issue
established.
4.3. 100 % critical pClient Xt
resolution
issues resolved within 24 h.
timestamps.
Output 5: Capacity built
5.1. ≥ 90 % champion pass
• ToT
• Champion
• Early
& formal handover
rate in Level 2 ToT by
assessment
availability.
engagement
Day 44.
sheets.
5.2. SOPs reviewed &
• Signed SOP
• CWA leadership buy-
leadership.
signed off by Day 49.
documents.
in.
• Flexible
5.3. Handover Certificate
• Handover
training
signed by CWA & CLIENT X
certificate.
schedules.
environment.
with
on Day 53.
Activities
A1. Governance &
• Activity
• No major scope
• Formal
environment provisioning
completion logs.
changes.
change control
A2. Arabic & low-literacy UX
process.
sprints
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A3. Core dev & SMS
• Sprint demo
• Continuous
• Regular
integration
minutes.
stakeholder input.
steering
A4. Content ingestion &
reviews.
offline caching
• Steering
A5. QA, security &
committee
performance testing
minutes.
A6. PClient Xt onboarding &
feedback
A7. Scale-up provisioning &
ToT
A8. Shadow operations &
SOP finalization
A9. Go-live checks &
support activation
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2. Baseline & Target Justifications
Indicator
Baseline
Module
0%
completion within
(Day 1)
Target
Justification
≥ 80 % Reflects industry benchmarks in mobile
learning and aligns with pClient Xt
30 days
outcomes from similar CLIENT X-digitized
modules.
Offline sync
N/A
≥ 95 % Based on prior offline-first deployments
success
delivering ≥ 97 % sync success in
simulated network outages.
Champion ToT
0 % (pre-
pass rate
training)
≥ 90 % Matches regional training success rates
observed in World Bank and UNICEF
health training interventions.
Quiz score
0 % (pre-
improvement
quiz)
+30 %
Anticipated knowledge gain from
interactive, adaptive e-learning, consistent
with WHO digital health guidelines.
3. Traceability Matrix
ToR
Requirement
Logframe Element
Activity
Proposal Section
Clause
III.A.2
Offline-first mobile Output 1, Output 2,
functionality
III.A.3
IV.3
V.2
A3, A4
Sec 4.9:
Indicator: Offline sync
Deployment &
success
Offline Support
Arabic RTL &
Output 1.2, Indicator:
low-literacy UI
Usability success
PClient Xt with
Output 4, Indicator:
performance
PClient Xt completion
metrics
& issue resolution
ToT & champion
Output 5, Indicator:
competency
ToT pass rate
A2
Sec 4.1: UI/UX &
Localization
A6
Sec 7.2: PClient Xt
Phase
A7
Sec 7.3: Training &
Handover
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VI
90-day SLA &
Output 5 handover,
support activation
Activity: Support
A9
Sec 7.4: Support
Phase
activation
4. Risk Assumption Mapping and Qualitative Scoring
Table
Risk
Assumption / Risk
Likelihood
Impact
Score
(1–5)
(1–5)
(L×I)
ID
R1
SMS & data network
3
4
12
outages
R2
R3
Delay in delivery of
Mitigation Action
SMS fallback; monitor
network health
2
5
10
Early material
CLIENT X training
requests; buffer one
materials
week
Unavailability of test
2
3
6
Maintain a dedicated
devices &
device pool;
environments
pre-provision
environments
R4
R5
Drop-off or
2
4
8
Schedule flexible ToT
disengagement of
sessions; ongoing
CWA champions
mentor check-ins
Scope creep / major
3
5
15
Enforce formal
changes without
change-control;
formal approval
regular steering
committee
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Annex C: Completed CLIENT X Supplier/Administrative Forms
1. Vendor Information Form
RFQ Reference: 006 – 2025
Project: Development of a Virtual Cooperative Training Unit Online Platform
Field
1. Legal Name of Company
2. Country of Registration
3. Registration Number
4. UNGM Registration Number
5. Tax / VAT Identification Number
6. Bank Name
7.Account Number
8. Swift Code:
9. Name of Authorized Signatory
10. Title / Position
11. Email of Authorized Signatory
12. Telephone of Authorized
Signatory
Details
Logic Craft Limited
Kenya
CPR/2013/-
P-B
Stanbic Bank (Kenya-
SBICKENAX
James Muendo
Managing Director--
Declaration
I hereby certify that the information provided above is accurate and complete.
Name (BLOCK CAPITALS): JAMES MUENDO
Signature:
Muendo J
Date (DD MMM YYYY): 08-JUL-2025
P.O Box 28016 – 00200 | T: - | E:-
148
www.logic-craft.co.ke
Annex E2 – Conflict of Interest Declaration
RFQ Reference: 006 – 2025
Project: Development of a Virtual Cooperative Training Unit Online Platform
I, the undersigned, certify that neither I nor Logic Craft Limited has any conflict of
interest—personal, financial, or otherwise—that could unfairly influence the performance
of the Virtual Cooperative Training Unit assignment for CLIENT X/CWA.
Name (BLOCK CAPITALS): JAMES MUENDO
Role: MANAGING DIRECTOR
Conflict of Interest (Yes/No): NO
If Yes, Details: N/A
Signature:
Muendo J
Date (DD MMM YYYY): 08 -JUL - 2025
Name (BLOCK CAPITALS): SHIRLEY MWANGI
Role: PROJECT MANAGER
Conflict of Interest (Yes/No): NO
If Yes, Details: N/A
Signature: Mwangi S
Date (DD MMM YYYY): 08 JUL 2025
P.O Box 28016 – 00200 | T: - | E:-
149
www.logic-craft.co.ke
Annex E3 – Terms & Conditions Acknowledgment
Logic Craft Limited acknowledges and accepts all CLIENT X/CWA General Terms &
Conditions for Services, including liability clauses, termination conditions, and payment
terms. We commit to full compliance throughout the contract period.
Name (BLOCK CAPITALS): JAMES MUENDO
Role: MANAGING DIRECTOR
Signature:
Muendo J
Date (DD MMM YYYY): 08 -JUL-2025
P.O Box 28016 – 00200 | T: - | E:-
150
www.logic-craft.co.ke
Annex E4 – Supplier Code of Conduct Declaration
Logic Craft Limited commits to uphold ethical business practices, fair labor standards,
anti-corruption, and environmental responsibility throughout project execution.
Declaration: We do not engage in corrupt or fraudulent practices.
Affirmation (Yes/No): YES
Signature:
Muendo J
Date (DD MMM YYYY): 08 – JUL - 2025
Declaration: We comply with all applicable labor laws and human rights standards.
Affirmation (Yes/No): YES
Signature:
Muendo J
Date (DD MMM YYYY): 08 – JUL - 2025
Declaration: We promote environmental sustainability in our operations.
Affirmation (Yes/No): YES
Signature:
Muendo J
Date (DD MMM YYYY): 08 -JUL -2025
P.O Box 28016 – 00200 | T: - | E:-
151
www.logic-craft.co.ke
Annex E5 – No Convictions Declaration
I, on behalf of Logic Craft Limited, declare that neither the company nor any of its key
personnel have been convicted of any corruption, fraud, or other serious offenses that
would disqualify us from this procurement.
Name (BLOCK CAPITALS): JAMES MUENDO
Role: MANAGING DIRECTOR
Conviction Status (Yes/No): NO
If Yes, Details: N/A
Signature:
Muendo J
Date (DD MMM YYYY): 08 -JUL -2025
Name (BLOCK CAPITALS): SHIRLEY MWANGI
Role: PROJECT MANAGER
Conviction Status (Yes/No): NO
If Yes, Details: N/A
Signature:
Muendo J
Date (DD MMM YYYY): 08 -JUL -2025
P.O Box 28016 – 00200 | T: - | E:-
152
