James Lloyd

James Lloyd- LinkedIn Current role Customer Success Team Lead at Kastle Systems Technologies macOS, Google Analytics, Google Sheets, Power BI, Zoom, Asana, ChatGPT Work experience Oct 2020 - Present (3y 4m) Customer Success Team Lead, Kastle Systems macOS Google Analytics Google Sheets Power BI Zoom Asana ChatGPT • Experience handling new projects/installations for large clients like CARR, Tishman Speyer, • RMR, Market Square, Lincoln Properties, CBRE, The Potomac School, Monday Properties, etc. • Work closely with a portfolio of over 100+ clients spanning across commercial, real estate • properties, multi-family properties, and school systems to ensure successful security system • operations that improve client objectives and meet user expectations. • Helps build better processes for customer engagement and onboarding of • new installations / takeovers. • Serves as the technical subject matter expert over transitions of clients on • Team B from CS & provides product demos and client training as needed. • Serve as initial contact and assist clients moving in and out of new offices. • Ensures timely responses to drive customer satisfaction and maintain an • excellent rapport with clients through phones email, and virtual communication. • Teach and train new hires on various customer service strategies. • Provide thorough and professional customer service that consistently • exceeds customer expectations. Dec 2015 - May 2019 (3y 5m) Logistics Specialist Supervisor, Metro Air Services, Inc. • Federal contract with the Unites States Postal Service (USPS). • Organized mail according to address and location before it is provided to the mail carrier. • Weighed packages and applied postage labels with accuracy. • Ensured that mail brought in by mail carriers was properly routed needed to ensure it arrived at the correct destination. • Expert in responding to general queries both in person and on the phone to ensure accurate responses are given • Communicated quickly & effectively with team members in efforts to resolve issues and conflicts quickly. • Copied, logged and scanned supporting documentation using Microsoft Excel. • Process incoming mail and ensure packages are accurately shipped • Communicate effectively with employees in efforts to resolve issues and conflicts quickly with success. • Log and scan all supporting documentation and provide to business vendors. Created with May 2017 - Dec 2018 (1y 7m) Research Associate, George Mason University • Conducted research dealing with Korean Unification and Worldwide Politics with Prof. Jacqueline Pak while supporting the work of the Program through independent research for research projects, publications, multimedia, and speaking engagements. • Editing and fact-checking program materials with a critical perspective and strong attention to detail • Contributing to the planning, execution, and follow-up for all program events and special projects • Leading the design, layout, copy-editing, and distribution of monthly newsletters and program publications • Maintaining the Program’s social media presence on Twitter • Updating and managing the Program’s web-pages • Review and edit data to ensure completeness and accuracy of information; write and contributed to publication of Prof, Jacqueline Pak's book Research Analyst Intern, United States Marshals Service Aug 2017 - Feb 2018 (6m) • Collected data from market research surveys and implemented all information into computer system. • Supported the departmental staff by answering phone calls, organizing and filing cases, cleaning out evidence storage, writing search warrants, and performing other tasks. • Maintained good working relationships with key individuals or groups to exchange and collect information. • Determines the validity and acceptability of the various types of court orders and related documents and their applicability under current Federal laws, rules and regulations. • Researched information using resources available in responding to routine inquiries • Provided assistance at events and planned activities under the supervision of USMS manager. • Networked with individuals from various law enforcement agencies. • Located authoritative and relevant legal precedent to assess probable outcomes and potential arguments. • Completed Active Shooter Training. Education Aug 2013 - Dec 2018 (5y 4m) George Mason University Bachelor of Arts - BA, Global Affairs Aug 2013 - May 2018 (4y 9m) George Mason University Bachelors of Arts International Relations Created with