James Lloyd

As a seasoned professional with a proven track record in account management and customer service, I have successfully managed new projects and installations for prestigious clients such as CARR, Tishman Speyer, RMR, Market Square, Lincoln Properties, CBRE, The Potomac School, Monday Properties, and more. My role involved collaborating closely with a diverse portfolio of over 100 clients, spanning commercial, real estate properties, multi-family properties, and school systems. By ensuring seamless security system operations, I have consistently contributed to enhancing client objectives and surpassing user expectations.

I am adept at developing and implementing improved processes for customer engagement and the onboarding of new installations and takeovers, streamlining operations for enhanced efficiency. Additionally, I serve as a technical subject matter expert, facilitating smooth transitions for clients on Team B from Customer Service (CS) and providing comprehensive product demos and client training as required.

My responsibilities extend to serving as the initial point of contact for clients during office transitions, offering invaluable assistance during moves, and ensuring a seamless experience for clients entering or exiting new offices. Through prompt and effective communication via phone, email, and virtual channels, I maintain exceptional rapport with clients and uphold a reputation for delivering unparalleled customer satisfaction.

Furthermore, I have leveraged my expertise to educate and train new hires on various customer service strategies, equipping them with the tools and knowledge needed to excel in their roles. My commitment to providing thorough and professional customer service consistently exceeds expectations, solidifying long-lasting relationships and driving business success.