James G. Lee
Santos Compound, Sambag 1 Uytengsu St. Cebu City
-/--DOB : July 12, 1979
Objective:
To seek a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.
Software/Applications Used:
-Microsoft Office Applications
-Dialpad
-Groove
-Podium
-Trello
-Hellosign
-Amazon Connect
-Slack
-Corelogic
-Leaserunner
-Smartmove
-Google Drive
-Google Calendar
-Otto
Skills:
-Tenant Placement, Property Management, Email Management, Customer Service Support, Product Replacement Support, Basic Troubleshooting, Calendar Scheduling
Summary of Qualifications/Experience
Company NameYears
-Mynd Property Management
Leasing Associate
(Grayeyard) May 2018- April 2019
Answers general inquiries via phone and email, schedule tour for property viewing, creating support tickets
-Castle Unincorporated
Tenant Placement Specialist
(Graveyard) Jan 2017-Feb 2018
-process application (performing background checks and reviewing results, Income Verification, Reviewing Property Inspection Results, Assigning Photographer and Preparing Properties for Listings)
-drafting and sending leases
-taking calls (communicating with owners, tenants and applicants)
-submitting support tickets
-navigating tools
-email support
-Convergys Philippines
Technical Support Associate I –Microsoft Surface Device Return - Aug 2016-Jan 2017
Taking calls, creating records, documenting and navigating tools
Process replacement for Surface
Assist in basic troubleshooting
-Convergys Philippines
Chat Support-Microsoft Mar 2014-Aug 2016
Taking chats, creating customer records, documenting and navigating tools to provide customer service support.
Assist in Office 365 verification.
-Convergys Philippines
Customer Service Associate-Microsoft
(Graveyard) Sept. 2009-Mar 2014
Taking calls, creating customer records, documenting and navigating tools to provide customer service support.
Assist in Windows activation and answer presales inquiry.
Education
Schools Years
Xavier University (Ateneo de Cagayan) – BSEd (SpEd) Graduated (2007)
Capitol University
City Central School (CDOC)
