James Lee

-Mynd Property Management

Leasing Associate

(Grayeyard) May 2018- April 2019

Answers general inquiries via phone and email, schedule tour for property viewing, creating support tickets

-Castle Unincorporated

Tenant Placement Specialist

 (Graveyard) Jan 2017-Feb 2018

-process application (performing background checks and reviewing results, Income Verification, Reviewing Property Inspection Results, Assigning Photographer and Preparing Properties for Listings)

-drafting and sending leases

-taking calls (communicating with owners, tenants and applicants)

-submitting support tickets

-navigating tools

-email support

-Convergys Philippines

Technical Support Associate I –Microsoft Surface Device Return -    Aug 2016-Jan 2017

Taking calls, creating records, documenting and navigating tools

Process replacement for Surface

Assist in basic troubleshooting

-Convergys Philippines

Chat Support-Microsoft                                       Mar 2014-Aug 2016

Taking chats, creating customer records, documenting and navigating tools to provide customer service support.

Assist in Office 365 verification.

-Convergys Philippines

Customer Service Associate-Microsoft

 (Graveyard)  Sept. 2009-Mar 2014

Taking calls, creating customer records, documenting and navigating tools to provide customer service support.

Assist in Windows activation and answer presales inquiry.