James Dominic Baradi Evangelista

I am a highly adaptable and results-driven virtual professional with over three years of experience delivering customer support, administrative assistance, and photo editing services to U.S.-based clients. With a background in Mechanical Engineering and hands-on experience across multiple industries, I bring a strong combination of technical accuracy, creative execution, and operational efficiency to every project I take on.

In my customer service roles, I’ve provided professional and empathetic support via email, phone, and chat. I specialize in resolving inquiries, managing tickets, processing client requests, and documenting all communications with clarity and consistency. I’ve handled 50+ inquiries per week and maintained a 24–48 hour response time, consistently meeting performance metrics while keeping customers satisfied. I’m highly comfortable working independently, especially on U.S. evening shifts, and I adapt quickly to various platforms including Gmail, Meta Business Suite, Slack, and Trello.

As a Photo Editor and Creative VA, I have retouched and delivered over 3,000 high-resolution images with a revision rate of less than 2%. I’m skilled in using Adobe Photoshop, Lightroom, and Camera Raw, with strong expertise in skin retouching, dodging and burning, batch editing, and background cleanup. I’ve worked closely with photographers and content teams to ensure all visual assets meet client expectations and are delivered on time. My understanding of composition, lighting, and consistency allows me to maintain quality across large editing volumes.

In addition to creative and customer support work, I’ve also assisted with administrative tasks such as inbox organization, data entry, client onboarding, content scheduling, and file management. I’ve built and maintained spreadsheets and trackers using Google Sheets and Excel, helping teams stay on top of deliverables, deadlines, and client communications.

My diverse experience, paired with my engineering education, equips me with a structured, analytical mindset that enhances my ability to solve problems, organize tasks, and improve systems. I’m reliable, resourceful, and always eager to learn new tools and techniques to deliver high-quality results.

Whether I’m supporting a customer, editing a gallery of images, or managing internal workflows, I bring focus, initiative, and a commitment to doing the job right—every time. I thrive in fast-paced, remote environments and enjoy working with teams that value communication, creativity, and continuous improvement.