Jamal Nasir Khan

Jamal Nasar Khan (Electrical Engineer) N.W.F.P University of Engineering and Technology Peshawar, Pakistan – 2004 PEC Registration Number: ELECT/20530 Nationality: Pakistani, Gender: Male Passport Number/NIC: GK-/- Date of Birth: -, Age: 40 Years, Domicile: Swat, KPK, Religion: Islam Address: Village and P/O Gurra, Tehsil Matta, District Swat, KPK Cell: -, -, Email:- Summary Over 13 years of work experience globally in Telecommunications/IT/Power Industry, with almost 8 years in Technical support/Services Delivery, project management and Managed Services in ZTE Corporation China and Ericsson China. Multi-talented services delivery person, expertise on Customer support operations, project management, development life cycle, business acumen, and a proven ability to ensure product technical readiness at all phases of the cycle through effective customer communications and in live networks by collaborating operations. I have good planning, communication and conflict management skills. Result Oriented, open minded and flexible nature allows me to encourage intake of ideas and work in teams. Career Noteworthy Milestones Certifications Manager Zone-4/Head of IT (HQ FWO IT Directorate) March 2018 – 30th August HIGHLIGHTS: Managing overall I.T/ITS, Power, Tunnels (SCADA) operations of M-1, E-35 and Swat Motorways from both technical and HR/Line management prospective and responsible for ensuring the correct delivery of projects/services as specified in the Service Level Agreements (SLA). Procurement of I.T/Power (5KW Solar Grid, 300KVA DGs) related equipment for I.T, Power, OFC/data transmission network, Tunnel automation/SCADA and road lights solarization projects Follow up of statistics, budgeting, risk management and planning site activities. Coordination with NHA, CRBC,PKHA and other stake holders for smooth operation. Coordination with on-site teams regarding I.T/Power operations activities and Ensuring Quality control/Quality assurance. EH Operational Performance Manager (Network Operations) Global Support Tier 2 Emergency Handling Operations, Global Service Center China ERICSSON Beijing, September 2013 –January 2018 PRODUCT: Ericsson/Cisco Products Portfolio HIGHLIGHTS: Strategically 8-Market Areas & 4-EH Recovery Centers, ERC AMEI, ERC APAC, ERC EUROPE & ERC AMERICAS. Responsible for ensuring the correct delivery of Customer Support services as specified in the Service Level Agreements. Used SAP solutions, follow up of statistics and monthly trends in emergency handling. Handling overall operations of China Hub as Shift Manager and responsible to lead/supervise every emergency for Global Telecom Operators that involve 2G GSM, 3G WCDMA, and 4G LTE and Cloud technologies within SLAs. Engagement of Ericsson level 2 to level 3 (Designers) support, drive escalations proactively among Customer Units, Service Delivery Manager, Engineering Domain Manager, Regional Heads, KAM & Customers. Responsible to lead and recover products from: WRAN/LRAN, PCN, MSS/MGW, OSS, and MPBN/IP domains. Major customers include T-Mobile, Vodafone, Orange, Telstra, Etisalat UAE, MTN, Airtel, etc. Managed stakeholders, internal customers, external customers, technical escalations, aggressive negotiations and control of resources. Preparing a comprehensive report for an ongoing emergency to update all stake-holders, Ericsson management, customer management, and recovery team through EMSA, CSDP, and SMS, comprehensive Ericsson reporting IT platforms. Responsible for EHS strategic planning and tools development, portfolio alignment, change management and service innovation including products demand. Strategically responsible for Ericsson APAC region, T2 SPOC for MSS Domain andMember of Review Board for Post-case analysis. Ericsson EH Assessed Prof Ericsson Beijing, China Customer Support Delivery Ericsson Beijing Thinking on the Feet Ericsson Beijing, China Ericsson CSDP Platform Ericsson Beijing, China Ericsson EH Tools Professional Ericsson Beijing, China Moment of Truth Ericsson Beijing, China Broadband ACCESS Networks ZTE Corp. Shanghai, China Regional Expertise 7+ Years Asia and EU 10+ Projects Delivered Globally being onsite Skills Management: Marketing, Telco Network Operations, C-LevelCommunications, Product & Content Development. Product Marketing, Concept & Cycle Planning, Roadmaps, Services Delivery, CRM, Team Building, Business Development, Negotiation. Coaching& training. Tools: Network Element manager for Ericsson equipment, SAP IT platforms, ZTE NETNumen, MS Office, MS Project 2000, SAP CSDP platform. Assistant Project Manager (Network Operations) Innexiv Pvt Ltd, Islamabad (Jan 2010 to September 2013) HIGHLIGHTS: Working as Assistant Project manager for installation of Power and Environmental entities on all BTS Sites for Telenor telecom rollout that included Installation, commissioning and testing of Innexiv products. Establish project plan baseline: define project scope, secure the necessary resources and plans and monitor all activities Drive project execution: track project activities, monitor and handle changes, conflicts and escalations Ensure compliance with safety requirements and standards procedures. Managing team of Field and Technical support engineers for projects in Center and North regions. Developing work, progress reports and project documentation. Manage project schedules and budgets, and prepare requests for proposals and evaluate bids. Opportunity Manage the internal/external customer relation within the scope of the project Senior Engineer (Network Operations) UTStarcom China (October 2008 to July 20th, 2009) HIGHLIGHTS: Worked as Project manager/Senior Engineer on different Access Network Products and Proven track record of managing erection & commissioning UTStarcom products: Managing team of technical support engineers worldwide and assigning them tasks and resources. Extended contribution by coordinating with HQ, NOC & Field team for necessary network up gradation and solution for technical problems arising in fields. Developing training material/manuals and project documentation/guides. Providing and arranging trainings and giving presentations to the customers International Customer Support Manager – GCSC China ZTE Corporation Shenzhen, PRC 2006 – October 2008 HIGHLIGHTS: Responsible for the Establishment of Local Customer Support Centers in Asia, Europe, Middle East, and Africa and supervising operations of Regional Customer Support Centers. Provided expert support in the design of Managed Services solution, implementation and operation for fixed and mobile networks of various operators. Managing Technical Support and Field engineers and responsible for the operation and management of the regional customer support centers, monitoring KPIs (Key Performance Indicator) and CSI (Customer Satisfaction Index). Responsible for all SOP (Standard Operation Procedures) and ensure execution of SOPs in all Regions Guide/supervise/manage the Customer Support Centers and responsible for customer satisfaction and KPIs. Handling Emergency problems in ZTE equipment (Access networks, GSM/CDMA, DSLAM) worldwide and dispatching Engineering Teams using automated ZTE GCSC IT infrastructure. Proven track record of managing erection & commissioning of the ZTE's equipment: ZXDSL 9210, 9203, 9800 IP DSLAM's, ZXDSL 8800 ATM DSLAM's, ZXDSL 9800/8903, MSAG5200/ MSAG 5600 (multiplexed Service Access Gateway), MSAN (Multiple Service Access Networks), S200/S 300(Transmission equipment) MES (MYSON ENGINEERING SYSTEM -) HIGHLIGHTS: NERA RF planning, LOS survey and Deployment of NERA (Microwave) LINKS for WARID Telecom. Responsible for establishing, operation, Configuration& maintenance of NERA microwave links (Interlink, City link & Mini links) Coordinating in project management, responsible for monitoring on-site activities and final execution of projects within the time and cost parameters. Managing the installation, configuration, commissioning and Troubleshooting of microwave links & related devices, and generating final acceptance report. Team leader & responsible for all activities on site. Conducting regular inspections & testing of the same to prevent accidents and adhere to safety norms. Reference: PerSjolund(Service Delivery Line Manager/Head of ERC China) Cell: -,email-Kamal Khan (Major in Pakistan Army) Cell: -