Jamal Nasir Khan

Over 14years of work experience globally in Telecommunications/IT/Power Industry, with almost 10 years in Technical support/Services Delivery, project management and Managed Services in ZTE Corporation China and Ericsson China. Multi-talented services delivery person, expertise on Customer support operations, project management, development life cycle, business acumen, and a proven ability to ensure product technical readiness at all phases of the cycle through effective customer communications and in live networks by collaborating operations. I have good planning, communication and co

In Ericsson I was leading a group of developers internally based in ERICSSON Canada to develop Customer Support Tools Portfolio, successfully delivered Agile based Windows, Android & iOS reporting tools after conceptualization. Earlier was positioned at various R&D divisions of ZTE Corporation China. I worked for various regions globally i.e. Malaysia, Vietnam, Indonesia, Pakistan, Mexico, Singapore, Turkey, Albania and UAE being International Customer Support Manager in the domain of Business Development. Products I covered mainly were Value Added Services & solutions including platforms, Access Networks, Broadband solutions including triple play & recent past network operations, ensured critical incidents in live networks were remedied and closed within set target specification. Consistently met or exceeded SLAs and customer satisfaction targets.

Experience being onsite to lead active project works, exposed me rich practical knowledge within communication field. Focusing on the issue at hand is my specialty. I thrive in a professional, fast paced, structured, and team-oriented environment. Being an attentive listener at Ericsson Global Customer Support Center, assists in my ability to find positive resolutions to questions that may appear to be unanswerable at times in an outage. During my tenure with ex-employer got recognition as best employee for 2009 & 2010 that commended for my willingness to work with customer services recovery team to ensure their satisfaction as Performance Manager.