Jamaica Denoga

JAMAICA E. DENOGA SKILLS Attention to detail Time Management Technical Expertise Knowledgeable in HTML (tool used: Notepad++ and Heidi SQL) Adept in MS Office, Google sheets, Google docs, and Calendar Knowledge of using Canva, Outlook and Salesforce Social Media Manager Facebook Ads Freelancer Shopify and WordPress Freelancer CAREER SUMMARY STUDENT SERVICES OFFICER Acquire BPO | November 11, 2019 - July 29, 2022 - Email and Chat Support for students' inquiries regarding their enrollment in an Australian registered training organization - Admissions tasks for new students who want to enroll - Acted as a support for our team if they have an inquiry on how to assist the student's concern Promoted to the IT/Systems Team Administrator - Doing admin tasks and responding in a timely manner to service issues and tickets/requests raised by all staff across the company - Responsible for maintaining assets and licenses for new and current users and for all apps/tools used PERSONAL DATA Gender: Female Birthday: March 1, 1996 Birthplace: Iloilo City Age: 26 yrs old Height: 5'1 ft. Weight: 62kg Civil Status: Married Citizenship: Filipino CONTACT DETAILS Home:- Cell:- /- Email:-/-Skype: live:jamdenoga LinkedIn: /in/jamaica-denoga Address: Blk 16, Lot 4 Armal Village Portugal Street Santa Ana Taytay Rizal 1870 MY REFERENCES: - Providing resolutions to technical issues with the CRM being used by all staff LEVEL 3 TECHNICAL SUPPORT REPRESENTATIVE Concentrix Philippines | January 10, 2017 - August 15, 2019 - Leverage communication, problem-solving, and product knowledge skills as an advisor to resolve customer concerns - Employed elevated listening skills to soothe customer irritations and issues - The highest point of escalation for customers using iOS devices - Owned contact escalations until resolution as a senior advisor - Mentored newbies; led, monitored, and supervised 5 advisors (per class) to achieve their goals and meet their targets until they pass the training period. BUSINESS APPLICATION SUPPORT Convergys Corporation | July 6, 2015 - October 26, 2016 - Handled client's inquiries/issues in using their Accounting software from installation to their accounting: inventory, tax filing, invoicing, bank account tracking and reconciliation, expense management, budgeting, payment processing, and accounts receivable and accounts payable management Maria Dezza Patual Senior Expert in Sutherland- ACADEMIC HISTORY Sarry Lei Jose SSO in Acquire BPO- Bachelor of Science in Tourism Management Carl Jan Umali Customer Service Representative in VXI Muñoz- WORLD CITI COLLEGES - Undergraduate MANGGAHAN HIGH SCHOOL Secondary Education - Graduated on 2012