Jamaica Denoga

I have been in the BPO Industry since 2014 and started working from home in 2019. I have handled multiple accounts that honed my skills in the Customer Service and Technical Support fields, as well as in Administrative tasks (Systems/IT team). 

I have handled different accounts like Virgin Mobile USA (a telecommunication network in the US), Quickbooks (an accounting software), Senior Advisor in Apple (iOS and macOS software only), and an Online RTO in Australia. 

Aside from being an agent, I also had an opportunity to mentor people as part of my job as an SME (Subject Matter Expert). Part of that role is to ensure the people under me are aligned with the current updates when it comes to serving customers and answering their queries, and making sure they hit their monthly target and goals that meet our client's criteria. 

In my most recent working experience, I was a part of the Systems Team and handled various admin tasks depending on what the ticket is about. It includes but is not limited to, creating user profiles for all staff, maintaining the spreadsheets and database, creating email templates using HTML, managing the company's assets/licenses for the tools we use, resolving technical issues of all staff, and many more. I can respond to queries accurately & in a timely manner. My exceptional oral & written communication skills matched with great customer service will make me an asset to your company. I'm extremely motivated. I learn quickly and am open to being trained should it be needed for the tasks I will handle.