JAKE
CAPOTE
Customer Service Representative
About Me
I am a seasoned customer service
for the past 10 years. Being a
phone agent to email
management. I believe in
constant learning and self
improvement is essential to meet
global demands.
--233 Orchids street, Sasa, Davao
City, Philippines, 8000
LANGUAGE
Filipino (Primary)
English (Secondary)
EXPERTISE
Customer service
Email management
EXPERIENCE
IBEX Global
Technical support
October 2015- July 2017
Assisting customer over the phone who are having issues
with internet connection, email password reset, and
troubleshooting modem or ONT.
Focus Inc.
Customer service/Order taker
August 2017- March 2019
Managing orders and handling customer concerns related
to health products.
Sutherland Global
Customer service representative
July 2019-August 2021
Assisting customers with billing, process upgrades and new
service installations.
Virtual Tasker
Email managemant
October 2021 to present
Provide timely response to email inquiries. Could be
product information, ordering, or troubleshooting
Data entry
Canva
Microsoft office
Wordpress
EDUCATION
Holly Cross College of Sasa
Bachelor of Secondary Education Major in
Mathematics-
