Jairo Gavino

JAIRO GAVINO P R O J E C T M A N A G E R | T E A M L EA D E R | O P E R A T IO N S MA N AG E R PROFESSIONAL FOCUSED COLLABORATIVE P R O F E S S IO N A L P R O F IL E CAREER SUMMARY I am an accomplished, results-driven leader with extensive experience across diverse industries, including marketing, sales, healthcare, finance, and people management. Throughout my career, I have led high-performing teams, managed complex projects, and spearheaded strategic initiatives, consistently achieving exceptional results. My versatile skill set enables me to adapt quickly to new challenges, foster collaboration, enhance operational efficiency, and inspire teams to exceed shared goals. PROJECT MANAGER LIGHTNING VIRTUAL (NOVA VIRTUAL SOLUTIONS) JAN 2025- AUG 2025 C O M P E T E N C IE S Project Planning & Execution Leadership & Team Management Communication & Stakeholder Management Risk Management & Problem Solving Budgeting & Resource Allocation EDUCATIONAL TRAINING BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT FAR EASTERN UNIVERSITY -) REACH ME (-- Supervised development from start-up Delivered updates to different departments Produced reports and timelines TEAM MANAGER SITEL (FOUNDEVER) AUG 2022 - FEB 2024 Led teams to deliver SLAs Ensures continuous learning and development of team members Managed and presented KPIs to clients TEAM MANAGER TDCX MAY 2021- AUG 2022 Ensures the team follows privacy standards Constantly monitoring team’s information intake Provided mentorship and growth opportunities PROJECT MANAGER CYBERBACKER JUL 2020 - MAY 2021 Established SOPs of E2E process Created a team from scratch Supervised day-to-day transactions TEAM MANAGER AFNI PHILIPPINES JUL 2019 - JUN 2020 Assured delivery of intake verification Audited entries and calls from the team Provided Action Planning for opportunities Team Leader Apprentice Teleperformance JUL 2018 - MAY 2019 Provided reports and deliverables consistently Supervised team of nesters for transitions Endorsed findings for continuous development