Jaimie Hammack

Jaimie hammack Customer Service Advisor E- -  Brewton, Al SUMMARY Customer Care Specialist with over 8 years of experience in customer service and data processing, expert in data entry and problem-solving. My key achievements include developing a loyal customer base with a 90% retention rate and implementing a new scheduling system that reduced wait times by 40%. Seeking a Customer Service Advisor position at Conduent, where I bring my customer service and inbound call handling skills to support your mission of delivering exceptional outcomes for clients. My commitment to high accuracy and extensive experience in managing customer inquiries ensure I can effectively contribute to your team's success in a fast-paced environment. EXPERIENCE Small Business Owner Jaimie and Brad's Custom Creations 05/2016 - 06/2024 • • • • Remote Executed daily operations of small business including sales and customer service Developed a loyal customer base with a 90% retention rate Streamlined operations, improving efficiency and reducing turnaround time Achieved a 4.8-star customer satisfaction rating through exceptional service Dental Office Manager Dr. Ron Peters, DMD 03/2012 - 04/2016 • • • • Hybrid-Brewton, Al Managed and coordinated office operations, including patient scheduling, inputting patient data, and insurance verification Implemented new scheduling system, reducing wait times by 40% Streamlined office operations, boosting efficiency by 30% Oversaw financial aspects of dental practice, including billing, insurance claims processing, and budgeting Customer Support Specialist Wind Creek Atmore 01/2008 - 07/2010 • • • • Remote Handled inbound and outbound calls, chats, and emails to assist customer inquiries, complaints, and service requests Investigated and resolved customer issues, ensuring customer satisfaction was attained without compromising company policies Identified when issues needed to be escalated to upper management, ensured seamless handovers for complex problems Utilized CRM tools to track and analyze customer interactions EDUCATION Bachelor of Science, Business Administration University of Arkansas Grantham 2023 - 2028 Certification, Dental Assisting Fortis Institute 2010 - 2012 SKILLS Written and verbal communication Multi-channel support CRM software Customer service expert Google Suites: Sheets and Docs 40+WPM Data entry Analytical and critical thinking Microsoft Teams Data verification Microsoft Office Suite: Excel and Word Problem-solving skills High volume calls Compassionate customer interactions www.enhancv.com Powered by 